> ## Documentation Index > Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt > Use this file to discover all available pages before exploring further. # CyberSource on Vortex IQ > Monitor CyberSource payment health, authorisation and dispute risk, and catch settlement problems before they hit cash flow. Monitor CyberSource payment health, authorisation and dispute risk, and catch settlement problems before they hit cash flow. No changes are made without the configured approval policy. Read-only operations do not modify the connected system; schedules, access scopes, API usage and data handling remain governed by Vortex IQ controls. [Connect or manage this source](https://app.vortexiq.ai/workbench/settings/sources) · [How connecting works](/integrations/connector-catalogue) | **59** | **5** | **Build your own** | **Ready to build yours** | **7** | | ------------------- | ---------------- | ------------------ | ------------------------ | -------------- | | performance signals | automated checks | automated fixes | workflows | API operations | ## Monitor performance 59 performance signals. Signals with an alert band can raise Nerve Centre alerts; every signal supports a merchant-configured watcher. | Signal | Outcome | Alert behaviour | What it tracks | | ----------------------------------------- | ----------------------- | -------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------- | | **3DS Challenge Abandon Rate** | Protect revenue | Alert band 15 / 25 | When customers see the 3DS challenge and bail. High abandon = friction; consider smart routing. | | **Decline Rate Spike Alert** | Protect revenue | Merchant rule | Alerts for Decline Rate Spike Alert. | | **Decline Spike vs Checkout Funnel Drop** | Protect revenue | Merchant rule | When CS declines spike, do we see commerce checkout completion drop? If yes, declines are causing real revenue loss , not just buyer remorse. | | **Payment Health Score** | Protect revenue | Merchant rule | Composite , auth-rate × inverse decline × inverse dispute × settlement-on-time. The CFO single-number. | | **Recoverable Revenue (decline-driven)** | Protect revenue | Merchant rule | Total \$ leaked through soft declines that retry / dunning could recover next month. | | **Revenue at Risk (live)** | Protect revenue | Merchant rule | Live decline-driven revenue loss while the spike is active. | | **Top Declining Issuers** | Protect revenue | Merchant rule | Issuer-bank decline rates ('Capital One declines 18% of yours'). Leads to recoverable revenue via dunning / token retry. | | **Authorisation Success Rate** | Control risk and change | Alert band 97 / 92 | Description pending editorial review; the signal is live. | | **Chargeback Rate** | Protect revenue | Alert band 0.5 / 0.9 | Description pending editorial review; the signal is live. | | **Decline Rate** | Protect revenue | Alert band 3 / 8 | Description pending editorial review; the signal is live. | | **Dispute Rate** | Protect revenue | Alert band 0.5 / 1 | Description pending editorial review; the signal is live. | | **Dispute Threshold Watch** | Protect revenue | Merchant rule | Description pending editorial review; the signal is live. | | **Open Chargebacks** | Protect revenue | Merchant rule | Description pending editorial review; the signal is live. | | **Total Transaction Value** | Run operations | Alert band 0 / -5 | Description pending editorial review; the signal is live. | | **3DS Failure Alert** | Run operations | Merchant rule | Alerts for 3DS Failure Alert. | | **Card Brand Performance** | Protect revenue | Watch only | Visa / MC / Amex / Discover × auth-rate / decline-rate / dispute-rate matrix. | | **Chargeback Reason Codes** | Protect revenue | Merchant rule | Reason 4853 (fraud), 4855 (goods/services not received), 4863 (cardholder doesn't recognise) , each has different prevention. | | **Corporate vs Consumer Cards** | Run operations | Watch only | Corporate vs Consumer Cards, shown by share. | | **Dispute Win Rate** | Protect revenue | Merchant rule | Industry baseline \~35-40%. Below that means evidence packs are weak or response too slow. | | **Fraud Velocity Alert** | Protect revenue | Merchant rule | Alerts for Fraud Velocity Alert. | | **High-Value Transactions** | Grow revenue | Merchant rule | High-Value Transactions, broken down by row. | | **Recoverable Declines (soft)** | Protect revenue | Merchant rule | Soft-decline value (do\_not\_honor, insufficient\_funds, expired) , recoverable via retry / dunning. | | **Recurring Charge Volume** | Run operations | Watch only | Recurring Charge Volume over time. | | **Revenue by Currency** | Grow revenue | Watch only | Revenue by Currency. | | **Sales Volume Anomalies** | Grow revenue | Merchant rule | Sales Volume Anomalies over time. | | **Settlement Stuck** | Run operations | Merchant rule | Alerts for Settlement Stuck. | | **Top Decline Reasons** | Protect revenue | Merchant rule | Reason-coded declines (insufficient\_funds, do\_not\_honor, fraud\_suspected, expired\_card) , each has a different fix. | | **3DS Friction Revenue Loss** | Protect revenue | Merchant rule | Description pending editorial review; the signal is live. | | **3DS Frictionless Volume** | Protect revenue | Watch only | Description pending editorial review; the signal is live. | | **3DS Success Rate** | Protect revenue | Merchant rule | Description pending editorial review; the signal is live. | | **3DS-Authenticated Transactions** | Protect revenue | Watch only | Description pending editorial review; the signal is live. | | **AVS Match Rate** | Customer experience | Merchant rule | Description pending editorial review; the signal is live. | | **Average Transaction Value** | Grow revenue | Watch only | Description pending editorial review; the signal is live. | | **Avg Dispute Response Time** | Protect revenue | Merchant rule | Description pending editorial review; the signal is live. | | **Avg Settlement Time (days)** | Run operations | Alert band 7 / 21 | Description pending editorial review; the signal is live. | | **Card vs Billing Country Mismatch** | Run operations | Merchant rule | Description pending editorial review; the signal is live. | | **Chargeback Value (30d)** | Protect revenue | Merchant rule | Description pending editorial review; the signal is live. | | **Cross-Border Transaction Share** | Run operations | Watch only | Description pending editorial review; the signal is live. | | **Decision Manager Score Mix** | Protect revenue | Merchant rule | Description pending editorial review; the signal is live. | | **Decline Rate by Card-Country** | Protect revenue | Alert band 3 / 8 | Description pending editorial review; the signal is live. | | **Declined Transactions** | Protect revenue | Alert band 3 / 8 | Description pending editorial review; the signal is live. | | **Disputes vs Returns Correlation** | Protect revenue | Merchant rule | Description pending editorial review; the signal is live. | | **Dunning Recovery Rate** | Run operations | Merchant rule | Description pending editorial review; the signal is live. | | **Net Revenue (after refunds + fees)** | Protect revenue | Alert band 0 / -5 | Description pending editorial review; the signal is live. | | **Oldest Pending Payout (days)** | Run operations | Alert band 7 / 21 | Description pending editorial review; the signal is live. | | **Pending Settlement** | Run operations | Watch only | Description pending editorial review; the signal is live. | | **Prepaid Card Share** | Run operations | Merchant rule | Description pending editorial review; the signal is live. | | **Recurring Charge Failure Rate** | Run operations | Merchant rule | Description pending editorial review; the signal is live. | | **Refund Count** | Protect revenue | Alert band 10 / 50 | Description pending editorial review; the signal is live. | | **Refund Rate** | Protect revenue | Alert band 2 / 5 | Description pending editorial review; the signal is live. | | **Refund Value** | Protect revenue | Merchant rule | Description pending editorial review; the signal is live. | | **Refund Velocity Trend** | Protect revenue | Merchant rule | Description pending editorial review; the signal is live. | | **Revenue Over Time** | Grow revenue | Alert band 0 / -5 | Description pending editorial review; the signal is live. | | **Revenue by Country** | Grow revenue | Watch only | Description pending editorial review; the signal is live. | | **Settlement Batch Success Rate** | Run operations | Merchant rule | Description pending editorial review; the signal is live. | | **Stored-Token Health** | Control risk and change | Merchant rule | Description pending editorial review; the signal is live. | | **Successful Transactions** | Customer experience | Watch only | Description pending editorial review; the signal is live. | | **Total Transactions** | Customer experience | Watch only | Description pending editorial review; the signal is live. | | **Under-Review Rate** | Customer experience | Merchant rule | Description pending editorial review; the signal is live. | ## Audit risks and opportunities A fix status appears only where the action, inputs, approval, verification and recovery controls are mapped. Candidate remediations are never executable. | Check | Severity | Outcome | Why it matters | Fix status | | ------------------------------------------------------------------------ | -------- | --------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | --------------------- | | **Dispute rate above 1% (Visa/Mastercard threshold)** | critical | Protect revenue | 1% is the threshold Visa and Mastercard use to flag a merchant as excessive, and crossing it puts the account at risk of monitoring programs, extra fees, and in sustained cases, the ability | Candidate remediation | | **Decline rate above 8%** | high | Protect revenue | More than 8% of payment attempts are being declined. Every decline is a customer who was ready to pay and did not complete the sale, so this is lost revenue at the very last step of the funn | Report only | | **Refund rate spiked > 50% vs 7-day average** | high | Protect revenue | Refunds jumped more than 50% above the recent weekly average. A spike this fast and this size usually has one specific, recent cause worth finding quickly, before it settles into an ongoing | Report only | | **3DS challenge friction , > 30% of qualifying transactions abandoned** | medium | Protect revenue | More than 3 in 10 shoppers who reach a 3D Secure identity challenge are abandoning it rather than completing it. These are customers who already committed to buying and entered payment detai | Candidate remediation | | **Payout overdue > 5 days vs typical schedule** | medium | Grow revenue | A payout is running more than 5 days behind this gateway's usual schedule. That is revenue already earned that has not reached the store's bank account, which affects cash flow directly rega | Candidate remediation | ### Build your own automated fixes 5 checks report findings on CyberSource today. Turn any finding into an automated fix with a Vortex IQ workflow: **13,885 read and write operations across 229 connectors** are available as building blocks, with approval, verification and rollback on every change. ## Automate approved work Vortex IQ is integrated with **6 read** and **1 write** operations across report ingchargebacks, report ingconversiondetails, report ingpaymentbatchsummarys, report ingreports, riskdecisions, tsssearches on CyberSource. Combine them with anything from the **13,885 operations across 229 connectors** to automate the work in your own words. Changes follow the merchant's configured approval policy: the target, proposed change, affected records, risk, reversibility and verification plan are shown before execution. Read-only operations do not modify the connected system. [Create a workflow](https://app.vortexiq.ai/workbench/flows/create?connector=cybersource) | Resource | Read operations | Write operations | | ------------------------------ | --------------- | ---------------- | | report ingchargebacks | 1 | 0 | | report ingconversiondetails | 1 | 0 | | report ingpaymentbatchsummarys | 1 | 0 | | report ingreports | 1 | 0 | | riskdecisions | 1 | 0 | | tsssearches | 0 | 1 | | tsstransactions | 1 | 0 | Signed-in users see the full catalogue in the workflow builder, filtered to the sources they have connected. ### Ready to build your first CyberSource workflow Pick a trigger, add the operations above as steps, and every step that changes data pauses for your approval. Monitoring and audits are live now and can start any workflow you build. *** *Generated from the connector capability graph. Counts reflect the servable registry after alias normalisation and de-duplication, and refresh automatically when the registry changes.*