> ## Documentation Index > Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt > Use this file to discover all available pages before exploring further. # Salesforce Commerce Cloud (B2C) on Vortex IQ > Monitor store performance, find catalogue and operational problems, and safely apply approved changes to Salesforce Commerce Cloud (B2C). Monitor store performance, find catalogue and operational problems, and safely apply approved changes to Salesforce Commerce Cloud (B2C). No changes are made without the configured approval policy. Read-only operations do not modify the connected system; schedules, access scopes, API usage and data handling remain governed by Vortex IQ controls. [Connect or manage this source](https://app.vortexiq.ai/workbench/settings/sources) · [View setup guide](/integrations/salesforce-commerce-cloud) | **41** | **8** | **1** | **Ready to build yours** | **6** | | ------------------- | ---------------- | -------------- | ------------------------ | -------------- | | performance signals | automated checks | prepared fixes | workflows | API operations | ## Monitor performance 41 performance signals. Signals with an alert band can raise Nerve Centre alerts; every signal supports a merchant-configured watcher. | Signal | Outcome | Alert behaviour | What it tracks | | ------------------------------------------------------------ | ----------------------- | ------------------ | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **API Version Status (OCAPI / SCAPI)** | Control risk and change | Merchant rule | Per-integration API version + days-until-EOL. Salesforce deprecates 2 OCAPI versions/year , surfaces replatform-readiness signals. | | **Active Sites / Storefronts** | Run operations | Watch only | Count of enabled SCC sites (country/locale storefronts under one realm). | | **Conversion Rate** | Protect revenue | Alert band 3 / 1 | Conversion Rate from Salesforce Commerce Cloud (B2C), grouped under Revenue at Risk. Computes when a live Salesforce Commerce Cloud (B2C) integration is connected; reconc | | **Conversion by Locale** | Grow revenue | Merchant rule | Per-locale conversion rate. Single-locale dropoff = local UX issue, payment-method gap, or localisation error. | | **Fulfillment Rate** | Run operations | Alert band 95 / 90 | % of orders (30d) with shipping\_status = shipped , the same field the Shipping Status Distribution chart already breaks down. | | **High-Value Customers Unengaged on Email** | Protect revenue | Merchant rule | High-Value Customers Unengaged on Email, broken down by row. | | **OCAPI / SCAPI Failure Rate Spike OR Version EOL Imminent** | Control risk and change | Merchant rule | SCC integrations break hard on version EOL , surfaces replatform-grade engineering concerns. | | **Order Processing Backlog** | Run operations | Alert band 10 / 50 | Alerts for Order Processing Backlog. | | **Orders Awaiting Downstream Sync >24h** | Grow revenue | Merchant rule | Orders not yet flowed to Marketing Cloud / Service Cloud / OMS , surface revenue + customer-experience gaps from sync drift. | | **Orders to Email Attribution** | Grow revenue | Watch only | Orders to Email Attribution from Salesforce Commerce Cloud (B2C), grouped under Order Issues. Computes when a live Salesforce Commerce Cloud (B2C) integration is connecte | | **Orders → Email Attribution** | Protect revenue | Merchant rule | Orders → Email Attribution, broken down by row. | | **Refund Rate** | Protect revenue | Alert band 2 / 5 | Refund Rate from Salesforce Commerce Cloud (B2C), grouped under Refunds & Cancellations. Computes when a live Salesforce Commerce Cloud (B2C) integration is connected; re | | **Revenue by Site / Locale** | Grow revenue | Watch only | Per-site / per-locale revenue mix. Enterprise SCC realms run 5-20 country sites typically , shapes localisation + market investment. | | **SCC Inventory vs Marketplace Listings** | Protect revenue | Merchant rule | SCC Inventory vs Marketplace Listings. | | **Stock-Out Burst** | Run operations | Merchant rule | Alerts for Stock-Out Burst. | | **Top-Velocity SKUs vs Ad Spend** | Protect revenue | Merchant rule | Top-Velocity SKUs vs Ad Spend, broken down by row. | | **Average Order Value** | Run operations | Alert band 0 / -5 | Description pending editorial review; the signal is live. | | **Failed Orders (24h)** | Protect revenue | Merchant rule | Description pending editorial review; the signal is live. | | **Integrations on EOL'd / EOL-Soon Versions** | Control risk and change | Merchant rule | Description pending editorial review; the signal is live. | | **Order Volume** | Run operations | Watch only | Description pending editorial review; the signal is live. | | **Out-of-Stock Products** | Protect revenue | Alert band 0 / 5 | Description pending editorial review; the signal is live. | | **Pending Orders (created/new/open)** | Run operations | Alert band 10 / 50 | Description pending editorial review; the signal is live. | | **Repeat Customer Rate** | Grow revenue | Alert band 25 / 10 | Description pending editorial review; the signal is live. | | **Revenue at Risk (live)** | Protect revenue | Merchant rule | Description pending editorial review; the signal is live. | | **Total Revenue (30d)** | Grow revenue | Alert band 0 / -5 | Description pending editorial review; the signal is live. | | **Low-Stock Products** | Protect revenue | Watch only | Low-Stock Products from Salesforce Commerce Cloud (B2C), grouped under Catalogue Health. Computes when a live Salesforce Commerce Cloud (B2C) integration is connected; re | | **Master vs Variant Product Count** | Grow revenue | Watch only | SCC product model has master/variant relationships , surface ratio for catalog complexity visibility. | | **OCAPI vs SCAPI Usage Mix** | Control risk and change | Watch only | % split between legacy OCAPI and modern SCAPI usage. Drives Salesforce-side strategic conversation (SCAPI is the future). | | **Orders by Currency** | Run operations | Watch only | Orders by Currency. | | **Orders by Status** | Grow revenue | Watch only | Orders by Status from Salesforce Commerce Cloud (B2C), grouped under Revenue & Growth. Computes when a live Salesforce Commerce Cloud (B2C) integration is connected; reco | | **Payment Status Distribution** | Run operations | Watch only | Payment Status Distribution, shown by share. | | **Products Missing Description** | Catalogue quality | Alert band 5 / 20 | Products where long\_description has no value in any locale. | | **Products Missing SEO Title** | Grow revenue | Alert band 10 / 30 | Products where page\_title has no value in any locale. | | **Revenue Trend** | Grow revenue | Alert band 0 / -5 | Revenue Trend from Salesforce Commerce Cloud (B2C), grouped under Revenue & Growth. Computes when a live Salesforce Commerce Cloud (B2C) integration is connected; reconci | | **Shipping Status Distribution** | Run operations | Watch only | Shipping Status Distribution, shown by share. | | **Top Products by Revenue** | Grow revenue | Watch only | Top Products by Revenue from Salesforce Commerce Cloud (B2C), grouped under Revenue & Growth. Computes when a live Salesforce Commerce Cloud (B2C) integration is connecte | | **Cancellation Rate** | Protect revenue | Alert band 1 / 3 | Description pending editorial review; the signal is live. | | **New Customers (30d)** | Run operations | Watch only | Description pending editorial review; the signal is live. | | **Offline Products (online=false)** | Catalogue quality | Watch only | Description pending editorial review; the signal is live. | | **Total Products** | Catalogue quality | Watch only | Description pending editorial review; the signal is live. | | **Total Registered Customers** | Run operations | Watch only | Description pending editorial review; the signal is live. | ## Audit risks and opportunities A fix status appears only where the action, inputs, approval, verification and recovery controls are mapped. Candidate remediations are never executable. | Check | Severity | Outcome | Why it matters | Fix status | | ---------------------------------------------- | -------- | --------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | --------------------- | | **Fulfillment rate below 90%** | critical | Protect revenue | When more than 1 order in 10 is failing to reach fulfilment, customers have paid for goods that are not shipping on time; refunds, chargebacks and support load follow quickly. | Candidate remediation | | **Cancellation rate above 10% over 30d** | high | Protect revenue | More than 1 in 10 orders is being cancelled. Unlike a return, a cancellation often means the customer changed their mind or hit a problem before the order even shipped, checkout friction, a | Report only | | **Refund rate above 5% over 30d** | high | Protect revenue | More than 1 in 20 orders is being refunded. Beyond the direct revenue loss, this rate also carries payment-cost consequences, processors and payment gateways watch refund and dispute rates, | Candidate remediation | | **Discount > 20% of revenue (margin erosion)** | medium | Grow revenue | Discounting above roughly 20 percent of revenue erodes margin quickly, often without lifting volume enough to pay for itself, and trains customers to wait for codes. | Report only | | **Products with zero or negative stock** | medium | Grow revenue | Every product at zero or negative stock is a page a customer can still find, still add to cart in some storefront setups, and still be disappointed by. Zero-stock listings that stay live als | Candidate remediation | | **Repeat-customer rate below 20%** | medium | Grow revenue | Fewer than 1 in 5 customers comes back for a second order. Acquiring a first-time customer is almost always the most expensive part of earning their business, so a repeat rate this low means | Candidate remediation | | **Products missing SEO title** | low | Grow revenue | Products without SEO titles compete in search under their bare product names; pages that could rank for buying keywords stay invisible. | Prepared fix | | **Products missing description** | low | Grow revenue | A product with no description gives a shopper nothing to evaluate beyond a photo and a price. It also gives search engines almost nothing to index, so these products are simultaneously conve | Candidate remediation | ## Automate approved work Vortex IQ is integrated with **5 read** and **1 write** operations across dwdataclients, dwdatacustomerlistcustomers, dwdataorders, dwdataproducts, dwdatasites, dwssooauth2accesstokens on Salesforce Commerce Cloud (B2C). Combine them with anything from the **13,885 operations across 229 connectors** to automate the work in your own words. Changes follow the merchant's configured approval policy: the target, proposed change, affected records, risk, reversibility and verification plan are shown before execution. Read-only operations do not modify the connected system. [Create a workflow](https://app.vortexiq.ai/workbench/flows/create?connector=salesforce-commerce-cloud) | Resource | Read operations | Write operations | | --------------------------- | --------------- | ---------------- | | dwdataclients | 1 | 0 | | dwdatacustomerlistcustomers | 1 | 0 | | dwdataorders | 1 | 0 | | dwdataproducts | 1 | 0 | | dwdatasites | 1 | 0 | | dwssooauth2accesstokens | 0 | 1 | Signed-in users see the full catalogue in the workflow builder, filtered to the sources they have connected. ### Ready to build your first Salesforce Commerce Cloud (B2C) workflow Pick a trigger, add the operations above as steps, and every step that changes data pauses for your approval. Monitoring and audits are live now and can start any workflow you build. *** *Generated from the connector capability graph. Counts reflect the servable registry after alias normalisation and de-duplication, and refresh automatically when the registry changes.*