> ## Documentation Index > Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt > Use this file to discover all available pages before exploring further. # ShipBob on Vortex IQ > Monitor ShipBob delivery performance, SLA risk and cost per order, and catch carrier problems before customers feel them. Monitor ShipBob delivery performance, SLA risk and cost per order, and catch carrier problems before customers feel them. No changes are made without the configured approval policy. Read-only operations do not modify the connected system; schedules, access scopes, API usage and data handling remain governed by Vortex IQ controls. [Connect or manage this source](https://app.vortexiq.ai/workbench/settings/sources) · [How connecting works](/integrations/connector-catalogue) | **79** | **9** | **Build your own** | **Ready to build yours** | **10** | | ------------------- | ---------------- | ------------------ | ------------------------ | -------------- | | performance signals | automated checks | automated fixes | workflows | API operations | ## Monitor performance 79 performance signals. Signals with an alert band can raise Nerve Centre alerts; every signal supports a merchant-configured watcher. | Signal | Outcome | Alert behaviour | What it tracks | | -------------------------------------- | ------------------- | ------------------ | ----------------------------------------------------------------------------------------------------------- | | **SLA Compliance by Warehouse** | Customer experience | Alert band 95 / 85 | SLA Compliance by Warehouse. | | **Shipping Cost per Order** | Run operations | Alert band 5 / 15 | Shipping Cost per Order over time. | | **On-Time Delivery Trend** | Run operations | Alert band 95 / 90 | Description pending editorial review; the signal is live. | | **Orders by Region** | Customer experience | Watch only | Description pending editorial review; the signal is live. | | **Out-of-Stock Products** | Protect revenue | Alert band 0 / 5 | Description pending editorial review; the signal is live. | | **Avg Fulfilment Time by Warehouse** | Customer experience | Alert band 24 / 72 | Avg Fulfilment Time by Warehouse. | | **Cost by Shipping Method** | Run operations | Watch only | Cost by Shipping Method. | | **Cost by Warehouse** | Run operations | Watch only | Cost by Warehouse. | | **Delayed Orders** | Customer experience | Alert band 0 / 5 | Delayed Orders, compared across items. | | **Delivery Failure Alerts** | Run operations | Merchant rule | Alerts for Delivery Failure Alerts. | | **Delivery Performance by Merchant** | Customer experience | Alert band 95 / 90 | Delivery Performance by Merchant. | | **Fulfilment Cost per Order** | Run operations | Merchant rule | Fulfilment Cost per Order, compared across items. | | **Fulfilment Delay Watchlist** | Run operations | Merchant rule | Alerts for Fulfilment Delay Watchlist. | | **Fulfilment Performance by Merchant** | Customer experience | Alert band 95 / 85 | Fulfilment Performance by Merchant. | | **High Return Rate Alerts** | Run operations | Merchant rule | Alerts for High Return Rate Alerts. | | **High-Cost Shipment Outliers** | Run operations | Merchant rule | High-Cost Shipment Outliers, broken down by row. | | **International vs Domestic** | Run operations | Merchant rule | International vs Domestic, shown by share. | | **Inventory Ageing (days on hand)** | Run operations | Merchant rule | Inventory Ageing (days on hand), compared across items. | | **Inventory Levels by SKU (Top 20)** | Run operations | Watch only | Inventory Levels by SKU (Top 20). | | **Inventory Turnover Proxy** | Run operations | Merchant rule | Inventory Turnover Proxy, compared across items. | | **Last-Mile Performance** | Customer experience | Merchant rule | Last-Mile Performance, compared across items. | | **Low-Stock Alerts** | Protect revenue | Alert band 5 / 50 | Low-Stock Alerts, broken down by row. | | **Operational Health Score** | Protect revenue | Merchant rule | Composite , fulfil rate × OTD × SLA × inverse stockout × inverse return rate. The single number for a CXO. | | **Orders Fulfilled by Warehouse** | Customer experience | Watch only | Orders Fulfilled by Warehouse. | | **Orders Fulfilled per Day** | Customer experience | Merchant rule | Orders Fulfilled per Day over time. | | **Orders Shipped Today vs Yesterday** | Run operations | Merchant rule | Orders Shipped Today vs Yesterday, compared across items. | | **Orders by Fulfilment Status** | Customer experience | Merchant rule | Orders by Fulfilment Status. | | **Orders by Merchant** | Run operations | Watch only | Orders by Merchant. | | **Orders by Shipping Method** | Customer experience | Watch only | Orders by Shipping Method. | | **Orders by Warehouse** | Customer experience | Watch only | Orders by Warehouse. | | **Overstock Risk** | Protect revenue | Merchant rule | Overstock Risk, broken down by row. | | **Pick/Pack Time by Warehouse** | Customer experience | Merchant rule | Pick/Pack Time by Warehouse. | | **Return Reasons** | Run operations | Merchant rule | Return Reasons, compared across items. | | **Returns by Product** | Catalogue quality | Merchant rule | Returns by Product. | | **SLA Compliance by Merchant** | Run operations | Alert band 95 / 85 | SLA Compliance by Merchant. | | **SLA by Warehouse** | Run operations | Watch only | SLA by Warehouse. | | **Shipments per Day** | Run operations | Watch only | Shipments per Day over time. | | **Shipping Delay Alerts** | Run operations | Merchant rule | Alerts for Shipping Delay Alerts. | | **Shipping Delays by Warehouse** | Run operations | Merchant rule | Shipping Delays by Warehouse. | | **Stock vs Demand Forecast** | Run operations | Merchant rule | Stock vs Demand Forecast over time. | | **Stockout Alerts** | Protect revenue | Alert band 0 / 5 | Alerts for Stockout Alerts. | | **Stockouts With Active Demand** | Protect revenue | Watch only | OOS where committed > 0 , actively losing sales. | | **Tracking Status Breakdown** | Run operations | Merchant rule | Tracking Status Breakdown, stage by stage. | | **Warehouse Backlog (Current)** | Customer experience | Merchant rule | Warehouse Backlog (Current), compared across items. | | **Warehouse Backlog Alerts** | Run operations | Merchant rule | Alerts for Warehouse Backlog Alerts. | | **Warehouse Error Rate** | Customer experience | Merchant rule | Warehouse Error Rate, compared across items. | | **Warehouse Throughput Trend** | Customer experience | Merchant rule | Warehouse Throughput Trend. | | **Avg Delivery Time by Region** | Run operations | Merchant rule | Description pending editorial review; the signal is live. | | **Avg Fulfilment Time (hrs)** | Run operations | Merchant rule | Description pending editorial review; the signal is live. | | **Avg Shipping Time (days)** | Run operations | Merchant rule | Description pending editorial review; the signal is live. | | **Carrier Performance Comparison** | Customer experience | Merchant rule | Description pending editorial review; the signal is live. | | **Cost vs Revenue Proxy** | Grow revenue | Merchant rule | Description pending editorial review; the signal is live. | | **Days of Cover (avg)** | Run operations | Watch only | Description pending editorial review; the signal is live. | | **Delivery Time Distribution** | Run operations | Watch only | Description pending editorial review; the signal is live. | | **Fulfilment Rate** | Run operations | Merchant rule | Description pending editorial review; the signal is live. | | **Fulfilment Time Trend** | Customer experience | Alert band 24 / 72 | Description pending editorial review; the signal is live. | | **Inventory Distribution Heatmap** | Run operations | Watch only | Description pending editorial review; the signal is live. | | **Inventory Risk by Merchant** | Protect revenue | Alert band 0 / 5 | Description pending editorial review; the signal is live. | | **Inventory by Warehouse** | Run operations | Watch only | Description pending editorial review; the signal is live. | | **Low-Stock SKUs** | Protect revenue | Watch only | Description pending editorial review; the signal is live. | | **On-Time Delivery Rate** | Run operations | Merchant rule | Description pending editorial review; the signal is live. | | **Orders Breaching SLA** | Run operations | Watch only | Description pending editorial review; the signal is live. | | **Orders Exceeding SLA** | Run operations | Alert band 0 / 5 | Description pending editorial review; the signal is live. | | **Orders Fulfilled** | Run operations | Watch only | Description pending editorial review; the signal is live. | | **Orders by Region (Geo)** | Run operations | Watch only | Description pending editorial review; the signal is live. | | **Out-of-Stock SKUs** | Protect revenue | Watch only | Description pending editorial review; the signal is live. | | **Pending Fulfilment Backlog** | Run operations | Merchant rule | Description pending editorial review; the signal is live. | | **Pending vs Fulfilled by Day** | Customer experience | Merchant rule | Description pending editorial review; the signal is live. | | **Return Processing Time** | Run operations | Merchant rule | Description pending editorial review; the signal is live. | | **Return Rate** | Run operations | Merchant rule | Description pending editorial review; the signal is live. | | **Returns Volume Trend** | Run operations | Watch only | Description pending editorial review; the signal is live. | | **Returns by Region** | Run operations | Watch only | Description pending editorial review; the signal is live. | | **SLA Compliance** | Run operations | Watch only | Description pending editorial review; the signal is live. | | **Shipping Cost / Order** | Run operations | Watch only | Description pending editorial review; the signal is live. | | **Shipping Cost Trend** | Run operations | Watch only | Description pending editorial review; the signal is live. | | **Shipping Cost by Region** | Run operations | Watch only | Description pending editorial review; the signal is live. | | **Shipping Method Performance** | Customer experience | Watch only | Description pending editorial review; the signal is live. | | **Warehouse Capacity Utilisation** | Customer experience | Merchant rule | Description pending editorial review; the signal is live. | | **Warehouse Proximity Performance** | Customer experience | Watch only | Description pending editorial review; the signal is live. | ## Audit risks and opportunities A fix status appears only where the action, inputs, approval, verification and recovery controls are mapped. Candidate remediations are never executable. | Check | Severity | Outcome | Why it matters | Fix status | | --------------------------------------------------------- | -------- | ----------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------- | --------------------- | | **API token expired or about to expire** | critical | Control risk and change | With invalid credentials the tool has stopped collecting entirely; every metric that depends on it is silently stale. | Report only | | **Stockout with active demand (OOS where committed > 0)** | critical | Protect revenue | Stockouts on items with committed demand are immediate lost sales plus cancellation work; the highest-velocity SKUs deserve the earliest warning. | Candidate remediation | | **On-time delivery rate below 90%** | high | Grow revenue | On-time delivery below 90 percent erodes repeat purchase intent, the cheapest revenue a store has. | Report only | | **Orders breaching SLA in flight (any > 0)** | high | Protect revenue | Orders breaching SLA while still in flight can often be rescued if flagged now; after delivery they become refunds and complaints instead. | Candidate remediation | | **SLA compliance below 90%** | high | Run operations | SLA compliance below 90 percent means late delivery is systemic, not incidental; contractual penalties and churn both follow. | Report only | | **Carrier OTD below 85%** | medium | Run operations | A carrier delivering on time less than 85 percent of the time is damaging the store's promise; reroute volume or renegotiate. | Report only | | **Return rate above 8%** | medium | Catalogue quality | Returns above 8 percent usually concentrate in specific products or size ranges; finding the cluster turns a cost centre into a fixable defect. | Report only | | **Shipping cost per order up >10% vs prior period** | medium | Run operations | Shipping cost per order rising faster than basket value quietly eats margin on every single shipment. | Candidate remediation | | **Warehouse capacity utilisation > 85%** | medium | Run operations | Warehouse utilisation above 85 percent leaves no surge headroom; peak days start breaching SLA the moment volume spikes. | Candidate remediation | ### Build your own automated fixes 9 checks report findings on ShipBob today. Turn any finding into an automated fix with a Vortex IQ workflow: **13,885 read and write operations across 229 connectors** are available as building blocks, with approval, verification and rollback on every change. ## Automate approved work Vortex IQ is integrated with **9 read** and **1 write** operations across orders, channels, inventorys, locations, products, receivings on ShipBob. Combine them with anything from the **13,885 operations across 229 connectors** to automate the work in your own words. Changes follow the merchant's configured approval policy: the target, proposed change, affected records, risk, reversibility and verification plan are shown before execution. Read-only operations do not modify the connected system. [Create a workflow](https://app.vortexiq.ai/workbench/flows/create?connector=shipbob) | Resource | Read operations | Write operations | | ---------- | --------------- | ---------------- | | orders | 1 | 1 | | channels | 1 | 0 | | inventorys | 1 | 0 | | locations | 1 | 0 | | products | 1 | 0 | | receivings | 1 | 0 | | returns | 1 | 0 | | shipments | 1 | 0 | Signed-in users see the full catalogue in the workflow builder, filtered to the sources they have connected. ### Ready to build your first ShipBob workflow Pick a trigger, add the operations above as steps, and every step that changes data pauses for your approval. Monitoring and audits are live now and can start any workflow you build. *** *Generated from the connector capability graph. Counts reflect the servable registry after alias normalisation and de-duplication, and refresh automatically when the registry changes.*