> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect CloudHub Insights to Vortex IQ

> Connect CloudHub Insights to Vortex IQ for 39 KPI cards, plus cross-platform Vortex Mind diagnostics.

Connecting CloudHub Insights to Vortex IQ gives the AI OS a live read on your CloudHub Insights data, feeding the Nerve Centre dashboard, Vortex Mind diagnostics, and Ask Viq.

## What data Vortex IQ reads from CloudHub Insights

* **Company**
* **SalesLine**
* **Order**
* **Invoice**
* **OrderStage**
* **OrderStageChange**
* **InventoryItem**
* **StockLevel**
* **Listing**
* **ProductStatus**
* **RepricerDaily**
* **Supplier**

## How to connect

<Note>
  CloudHub Insights uses credential-based authentication rather than OAuth. You provide these values directly rather than approving a redirect.
</Note>

<Steps>
  <Step title="Open Connected Sources">
    In your Vortex IQ workspace, go to **Settings → Connected Sources**. You need Admin role in the workspace to connect sources.
  </Step>

  <Step title="Find the CloudHub Insights card">
    Locate the CloudHub Insights connector card and click **+ Connect**. The connector drawer opens with a credential form.
  </Step>

  <Step title="Gather your credentials from CloudHub Insights">
    You will need:

    * **Customer Database**: The 247Cxxxx database for this customer (e.g. 247C1005).
    * **Company Name**: Friendly label, from CompanyDetails.CompanyName.
  </Step>

  <Step title="Enter credentials in Vortex IQ">
    Paste each value into its matching field in the connector drawer.
  </Step>

  <Step title="Verify and connect">
    Click **Verify and Connect**. Vortex IQ makes a test API call to validate the credentials before saving them.
  </Step>
</Steps>

<Note>
  Vortex IQ only ever requests read-only access. Where CloudHub Insights offers scoped or read-only API keys, use one.
</Note>

## Available KPI cards

Vortex IQ populates **39** Nerve Centre cards from your CloudHub Insights data. See the [CloudHub Insights KPI card reference](/nerve-centre/kpi-cards/cloudhub-insights) for the full list with definitions, calculations, and sentiment bands.

## Troubleshooting

<AccordionGroup>
  <Accordion title="Credential verification fails">
    Re-check each value against the CloudHub Insights developer console for typos or trailing whitespace. If a scope or permission is missing, CloudHub Insights will typically return a 401 or 403 on the verification call rather than a generic failure.
  </Accordion>

  <Accordion title="Cards show no data after connecting">
    Allow time for the first sync to complete; large accounts can take longer. If cards are still empty after an hour, disconnect and reconnect to confirm the credentials were saved correctly.
  </Accordion>
</AccordionGroup>