> ## Documentation Index > Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt > Use this file to discover all available pages before exploring further. # Revenue by Payment Gateway, Adobe Commerce > Revenue by Payment Gateway for Adobe Commerce stores. Tracked live in Vortex IQ Nerve Centre. How to read it, why it matters, and how to act on it. **Metrics type:** [Supporting Metrics](/nerve-centre/overview#metrics-types-explained) • **Category:** [Ecommerce Platform](/nerve-centre/connectors#connectors-by-type) ## At a glance > Revenue and order-count distribution by payment gateway. Adobe Commerce supports many gateways (Stripe, Braintree, PayPal, Authorize.Net, Adyen, Cybersource, Klarna, plus regional gateways). Adobe-affiliated PayPal Braintree is preferred in Adobe's recommended commerce stack but most merchants use multiple. The card surfaces concentration risk and routing health. | | | | ------------------------------------------------------ | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **What it counts** | `SUM(grand_total)` and `COUNT(orders)` grouped by payment method (`payment.method` field). Also surfaces share % per gateway. Includes net-30 invoice/PO routes for B2B (which appear as "checkmo", "purchaseorder", or custom method names). | | **API field** | `extension_attributes.payment_additional_info`, `payment.method` from `GET /rest/V1/orders`. | | **VAT / tax treatment** | Revenue uses `grand_total` (tax-inclusive on B2C, often exempt on B2B). | | **Shipping inclusion** | Included via `grand_total`. | | **Discounts** | Deducted via `grand_total`. | | **Credit Memo refund treatment** | NOT subtracted; gross gateway volume. | | **`state` machine inclusion** | All states except `canceled`. `pending_payment` orders are counted by attempted-method (the merchant intent). | | **`pending_payment` quirk** | Net-30 orders appear under "purchaseorder" or merchant-custom invoice method; included. Stuck `pending_payment` from gateway-callback failures inflate the gateway's count without confirming captured revenue. | | **Multi-currency `grand_total` vs `base_grand_total`** | Uses `base_grand_total` for cross-currency rollup. | | **Store View scope (`store_id`)** | All Store Views; per-Store-View overlays useful when regional gateways differ (UK uses Stripe, US adds Authorize.Net, EU uses Adyen). | | **Time window** | `30D` | | **Alert trigger** | None by default. | | **Roles** | owner | ## Calculation Calculated automatically from your Adobe Commerce data. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading. ## Worked example A homewares brand on Adobe Commerce 2.4.6 with US/UK/B2B Store Views. 30-day window ending Monday 4 May 26. **Gateway distribution:** | Method | Order count | `base_grand_total` | % of revenue | | ---------------------------- | ----------- | ------------------ | ------------ | | stripe | 4,210 | \$456,000 | 44.7% | | braintree (PayPal Braintree) | 1,180 | \$186,000 | 18.2% | | paypal\_express | 280 | \$42,000 | 4.1% | | purchaseorder (B2B net-30) | 412 | \$310,000 | 30.4% | | checkmo (B2B wire transfer) | 18 | \$24,000 | 2.4% | | authorize\_net (US legacy) | 4 | \$620 | 0.1% | | **Total** | **6,104** | **\$1,018,620** | **100%** | What this is telling leadership: 1. **Stripe is the dominant consumer gateway** at 44.7% of revenue. Healthy diversification; not a single-point-of-failure. 2. **Braintree (PayPal Braintree) at 18.2%** is the secondary consumer gateway. Adobe-recommended; many merchants use Braintree because Adobe's Magento Marketplace and Adobe Commerce Cloud have first-party Braintree integrations. 3. **Purchaseorder (net-30) at 30.4% revenue from 412 orders** averages \$750/order. This is the B2B pipeline; cross-check with [B2B Revenue Share](/nerve-centre/kpi-cards/adobe-commerce/b2b-revenue-share) which also shows \~30% B2B share. 4. **PayPal Express at 4.1%** is a meaningful tail; smaller customers who default to PayPal. Often higher-AOV than direct-Stripe shoppers (PayPal-trusting customers tend toward higher trust/higher basket). 5. **Authorize.Net at 0.1%** is residual; legacy US wholesale customers grandfathered. Worth migrating to Stripe to consolidate gateway fees. 6. **Concentration risk analysis**: top 2 gateways (Stripe + Braintree) = 62.9%. If Stripe had a multi-hour outage, 44.7% of revenue would be at risk; PayPal Braintree could absorb some of that as a fallback. Stripe + Braintree both being down is a real risk; net-30 orders unaffected. 7. **Action items**: maintain Stripe + Braintree dual-gateway architecture; migrate Authorize.Net residual to Stripe within Q3 to consolidate fees; ensure net-30 pipeline has its own monitoring (purchaseorder method should not show stuck `pending_payment` for >30 days). ## Sibling cards merchants should reference together | Card | Why pair it with Gateway Revenue | | --------------------------------------------------------------------------------------- | ------------------------------------------------------- | | [Payment Methods](/nerve-centre/kpi-cards/adobe-commerce/payment-methods) | Granular method-level decomposition. | | [Total Revenue](/nerve-centre/kpi-cards/adobe-commerce/total-revenue) | Aggregate revenue. | | [Financial Status](/nerve-centre/kpi-cards/adobe-commerce/financial-status-breakdown) | State-by-state, including `pending_payment` for net-30. | | [B2B Revenue Share](/nerve-centre/kpi-cards/adobe-commerce/b2b-revenue-share) | The net-30 invoice route is mostly B2B. | | [Cancellation Rate](/nerve-centre/kpi-cards/adobe-commerce/cancellation-rate) | Gateway timeouts cause `pending_payment` cancels. | | [`stripe.stripe_total_revenue`](/nerve-centre/kpi-cards/stripe/total-charge-volume) | Reconcile per-gateway. | | [`paypal.pp_total_volume`](/nerve-centre/paypal/pp_total_volume) | Reconcile per-gateway. | | [`shopify.gateway_revenue`](/nerve-centre/kpi-cards/shopify/revenue-by-payment-gateway) | Cross-platform peer. | ## Reconciling against the vendor's own dashboard **Where to look in Adobe Commerce Admin:** > **Reports > Sales > Orders** with payment-method group can show per-method totals (Adobe Commerce 2.4.4+). > **Sales > Orders** with payment-method filter for individual order verification. > **Stores > Configuration > Sales > Payment Methods** lists all configured methods. **Why our number may legitimately differ from Admin:** | Reason | Direction of divergence | | ------------------------------------------------------------------------------------------------------------------ | ------------------------------------- | | **Method naming**. Card uses `payment.method` machine name; Admin shows display label. Same data, different label. | Cosmetic | | **Time-zone**. Admin in Store View timezone; card UTC. | Boundary effects | | **Currency**. Card uses `base_grand_total`. | Material on multi-currency | | **`canceled` exclusion**. Card excludes; Admin includes unless filtered. | Card revenue lower | | **Multi-Store-View aggregation**. Card sums; Admin per-Store-View. | Card higher than per-Store-View admin | **Cross-connector reconciliation (when these connectors are connected for this merchant):** | Pair | Expected relationship | What divergence tells you | | ----------------------------------------------------------------------------------- | ------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------- | | [`stripe.stripe_total_revenue`](/nerve-centre/kpi-cards/stripe/total-charge-volume) | Stripe revenue ≈ Adobe stripe-method revenue, sub-second sync | Material gap means orders captured but not yet indexed in Adobe (pending\_payment); replay webhooks. | | [`paypal.pp_total_volume`](/nerve-centre/paypal/pp_total_volume) | PayPal revenue ≈ Adobe braintree+paypal\_express revenue | Same as Stripe. | | ERP cash-deposit reports | Total minus net-30 should match bank deposits | Net-30 orders pay later; reconcile separately on aging schedule. | ***
Same-metric documentation cross-reference (for agencies running multiple platforms) * [`shopify.gateway_revenue`](/nerve-centre/kpi-cards/shopify/revenue-by-payment-gateway) * [`bigcommerce.gateway_revenue`](/nerve-centre/kpi-cards/bigcommerce/revenue-by-payment-gateway)
## Known limitations / merchant FAQs **Why is PayPal Braintree separate from PayPal Express?** Braintree is the merchant-of-record platform (Adobe-affiliated); PayPal Express is the legacy PayPal SDK integration. Different code paths, different reporting in Adobe. Treat them as related but distinct gateways. **Adobe Commerce vs Magento Open Source: difference?** Both editions support all gateways. Adobe Commerce paid edition has tighter Adobe-affiliated PayPal Braintree integration with B2B-specific workflow; Open Source merchants use the same Braintree integration with slightly less B2B-specific UX. **My multi-store, can I see per-Store-View gateway breakdown?** Yes, configure per-Store-View variants. Useful when regional gateways differ (UK Stripe, US Authorize, EU Adyen). **Net-30 (purchaseorder) is showing as 30% of revenue but no money is in the bank, normal?** Yes. Net-30 invoices are revenue-recognised at order capture (or invoice issuance, depending on accounting policy) but cash arrives 30+ days later. The card surfaces top-line gateway-routed revenue; for cash analysis cross-check ERP/accounting receivables. **Stripe shows different revenue than this card, why?** Common causes: (1) `pending_payment` orders count here but not in Stripe-captured volume; (2) sync lag; (3) currency conversion (Stripe in original currency, card in `base`); (4) cancelled orders excluded here but Stripe captures show them as charges + refunds. **Should I migrate from one gateway to consolidate fees?** Generally no. Multi-gateway architecture is resilience: a single Stripe outage hits 100% of revenue if Stripe is the only gateway. Concentration above 70% on one gateway is risky; ideal is 40-60% on primary plus 20-40% on secondary. **Why is Authorize.Net only 0.1%?** Likely a residual from before a Stripe migration. Most merchants migrate older customers off Authorize.Net for fee consolidation but a long tail of recurring/automated orders may persist. Worth a sunset plan if you've already migrated. **B2B uses purchaseorder, can I see B2B-only gateway breakdown?** Yes, configure to filter the B2B Customer Group or B2B Store View. The breakdown then shows B2B's actual gateway mix (typically 70-90% purchaseorder, 5-15% Stripe-for-deposit, 5-10% wire transfer). *** ### Tracked live in Vortex IQ Nerve Centre *Revenue by Payment Gateway* is one of hundreds of KPI pulses Vortex IQ tracks across Adobe Commerce and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English. [Start for free](https://app.vortexiq.ai/login) or [book a demo](https://www.vortexiq.ai/contact-us) to see this metric running on your own data.