> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Chargeback Spike Alert, Adyen

> Chargeback Spike Alert for Adyen. Tracked in the Vortex IQ Nerve Centre — how to read it, why it matters, and how to act on it.

**Card class:** [Non-Hero](/nerve-centre/overview#card-classes-explained)  •  **Category:** [Alerts & Anomaly Detection](/nerve-centre/connectors#connectors-by-type)

> Chargeback Spike Alert as reported by the Adyen integration.

## At a glance

> **Chargeback Spike Alert** is a alerts & anomaly detection metric tracked from Adyen data. It surfaces operational signal so you can spot regressions, opportunities, and structural patterns. Cross-reference the sibling cards below for the full diagnostic picture.

|                       |                                                                                                                                                                                  |
| --------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **What it counts**    | Chargeback Spike Alert as reported by the Adyen integration.                                                                                                                     |
| **Sample type**       | Backend API data from Adyen, refreshed on the standard data refresh.                                                                                                             |
| **Why it matters**    | The metric appears in the Alerts & Anomaly Detection category and complements the sibling cards listed below. Track movement over time to identify regressions or opportunities. |
| **Reading the value** | Compare the current period to the prior period to read direction. Cross-reference siblings to triangulate cause.                                                                 |
| **Format**            | number                                                                                                                                                                           |
| **Time window**       | `7D vsP`                                                                                                                                                                         |
| **Alert trigger**     | `spike vsP`                                                                                                                                                                      |
| **Sentiment key**     | `adyen_chargeback_rate`                                                                                                                                                          |
| **Roles**             | owner, finance                                                                                                                                                                   |

## Calculation

Calculated automatically from your Adyen data on the standard refresh. See the At a glance summary for what it tracks and the worked example below for a typical reading.

## Worked example

*A representative reading of **Chargeback Spike Alert** for a typical Adyen account.* The card reports the current value alongside a comparison against the previous period — direction matters. When it moves outside the expected range, cross-reference the siblings below to find the cause; use Vortex Mind to trace upstream causes and Ask Viq for natural-language exploration.

## Sibling cards merchants should reference together

| Card                                                                                | Why merchants reach for it                                  |
| ----------------------------------------------------------------------------------- | ----------------------------------------------------------- |
| [`ad_alert_auth_rate_drop`](/nerve-centre/kpi-cards/adyen/auth-rate-drop-alert)     | Alerts & Anomaly Detection sibling: Auth Rate Drop Alert.   |
| [`ad_alert_refusal_spike`](/nerve-centre/kpi-cards/adyen/refusal-spike-alert)       | Alerts & Anomaly Detection sibling: Refusal Spike Alert.    |
| [`ad_alert_settlement_delay`](/nerve-centre/kpi-cards/adyen/settlement-delay-alert) | Alerts & Anomaly Detection sibling: Settlement Delay Alert. |

## Reconciling against the vendor's own dashboard

**Where to look in Adyen's own dashboard:** find this metric (or its components) under the relevant report/section. Confirm the period boundaries and any filters match the Vortex IQ profile to reconcile cleanly. The Vortex IQ value may legitimately differ due to period definition, time zone, sampling, or how the vendor buckets the underlying records.