> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Total Transactions, Afterpay

> Total Transactions for Afterpay stores. Tracked live in Vortex IQ Nerve Centre. How to read it, why it matters, and how to act on it.

**Metrics type:** [Supporting Metrics](/nerve-centre/overview#metrics-types-explained)  •  **Category:** [Payment Gateway](/nerve-centre/connectors#connectors-by-type)

## At a glance

> Total **count of successful Afterpay Pay-in-4 orders** in the period. Volume divided by this gives Afterpay AOV (typically 25% above card AOV).

|                                    |                                                                                           |
| ---------------------------------- | ----------------------------------------------------------------------------------------- |
| **What it counts**                 | `COUNT(orders)` where `status = APPROVED + CAPTURED`.                                     |
| **API endpoint**                   | [`/v2/payments`](https://developers.afterpay.com/afterpay-online/reference/get-payments). |
| **Refunds / declined / cancelled** | Excluded.                                                                                 |
| **Single product (Pay in 4)**      | Each captured order is one transaction.                                                   |
| **Time window**                    | `30D vsP`.                                                                                |
| **Alert trigger**                  | `drop >15% vsP`.                                                                          |
| **Roles**                          | owner, finance                                                                            |

## Calculation

Calculated automatically from your Afterpay data. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading.

## Worked example

"Banksia Living" 30 days ending 02 May 26: 5,740 Afterpay orders (3,420 AU + 480 NZ + 1,840 US). Roughly 30% of Banksia's total order count. Pay in 4 product is the only Afterpay flow, so no product-mix variation.

## Sibling cards merchants should reference together

| Card                                                                                     | Why pair it                               |
| ---------------------------------------------------------------------------------------- | ----------------------------------------- |
| [`aft_total_volume`](/nerve-centre/kpi-cards/afterpay/total-volume)                      | Dollar volume.                            |
| [`aft_avg_transaction`](/nerve-centre/kpi-cards/afterpay/average-transaction)            | AOV.                                      |
| [`aft_decline_rate`](/nerve-centre/kpi-cards/afterpay/decline-rate)                      | What fraction of attempts didn't make it. |
| Klarna [`kla_total_transactions`](/nerve-centre/kpi-cards/klarna-api/total-transactions) | Cross-BNPL count comparison.              |

## Reconciling against the vendor's own dashboard

**Where to look:**

[portal.afterpay.com](https://portal.afterpay.com) → **Orders** with status filter "Captured".

**Why differ:**

| Reason                     | Direction                  | Why                          |
| -------------------------- | -------------------------- | ---------------------------- |
| **Time zone**              | Boundary days off          | AU vs UTC has 10-11h offset. |
| **Authorised vs captured** | Theirs may show authorised | Pre-shipment orders.         |

## Known limitations / merchant FAQs

**Authorised orders not yet captured, counted?**
No, only captured.

**Cancelled orders?**
Excluded.

**Refund creates a new transaction?**
No; original captured order stays counted, refund tracked separately in [`aft_refund_volume`](/nerve-centre/kpi-cards/afterpay/refund-volume).

**Square Cash App users buying via Afterpay, where do they show?**
Counted same as web Afterpay; Cash App is one channel, not a separate product.

***

### Tracked live in Vortex IQ Nerve Centre

*Total Transactions* is one of hundreds of KPI pulses Vortex IQ tracks across Afterpay and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English.

[Start for free](https://app.vortexiq.ai/login) or [book a demo](https://www.vortexiq.ai/contact-us) to see this metric running on your own data.