> ## Documentation Index > Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt > Use this file to discover all available pages before exploring further. # Total Volume, Afterpay > Total Volume for Afterpay stores. Tracked live in Vortex IQ Nerve Centre. How to read it, why it matters, and how to act on it. **Metrics type:** [Supporting Metrics](/nerve-centre/overview#metrics-types-explained) • **Category:** [Payment Gateway](/nerve-centre/connectors#connectors-by-type) ## At a glance > Total amount that successfully **flowed through Afterpay** as Pay-in-4 BNPL in the period, gross of refunds and Afterpay's merchant fee. Afterpay (Square/Block-owned since 2022) pays the merchant the full amount upfront and assumes consumer credit risk on the four interest-free instalments. | | | | ------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **What it counts** | All Afterpay orders with `status = APPROVED` and captured, summed by `totalAmount`. Pay in 4 only (Afterpay's signature product); no instalment-financing variants. | | **API endpoint** | [`/v2/payments`](https://developers.afterpay.com/afterpay-online/reference/get-payments) on the Afterpay Online API. | | **VAT / sales-tax treatment** | **Inclusive.** Customer-paid amount including tax. | | **Currency** | **Multi-currency native** AUD, USD, GBP, CAD, NZD. Each order in its own currency, no FX. | | **Fees / processing cost** | **Gross.** Afterpay merchant fee (typically 4-6% + flat per-transaction fee) NOT deducted. Higher than card processing; AOV uplift compensates. | | **Refunds** | NOT deducted. Tracked in [`aft_refund_volume`](/nerve-centre/kpi-cards/afterpay/refund-volume). | | **Disputes / chargebacks** | NOT deducted. | | **Failed / declined Afterpay orders** | Excluded (Afterpay's underwriting decision happens upfront). | | **Pay in 4 only** | Afterpay's only product structurally; 25% upfront, three biweekly instalments, interest-free. No long-instalment variants (unlike Klarna). | | **No consumer credit check** | Afterpay does NOT pull customer's credit at point of purchase; relies on Afterpay's own internal risk model based on prior on-time payment history. | | **Square/Block ownership** | Acquired by Block (Square parent) in early 2022 for \~USD 29B. Operations continue under Afterpay brand. | | **Payout timing** | Per merchant payout schedule (typically 1-3 business days after capture). | | **Time window** | `30D vsP`. | | **Alert trigger** | `drop >15% vsP`. | | **Roles** | owner, finance | ## Calculation Calculated automatically from your Afterpay data. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading. ## Worked example An Australian DTC homewares brand ("Banksia Living", Sydney-based, ships AU/NZ/US) on Shopify with Afterpay enabled. 30 days ending 02 May 26. | Region | Orders | Volume | Currency | AOV | | --------- | --------- | ----------- | -------- | ------- | | AU | 3,420 | AUD 612,400 | AUD | AUD 179 | | NZ | 480 | NZD 78,200 | NZD | NZD 163 | | US | 1,840 | USD 384,200 | USD | USD 209 | | **Total** | **5,740** | | | | What the merchant should notice: 1. **Afterpay pays Banksia Living the full amount upfront** (less \~5% merchant fee). Afterpay assumes credit risk on the 4 instalments. 2. **AU/NZ AOV \~25% above Banksia's card AOV** (typical Afterpay lift). 3. **No instalment-financing variants.** Afterpay is Pay-in-4-only; if Banksia wants longer terms, Klarna integration would be needed. 4. **Afterpay's 5% merchant fee is meaningfully higher than 2-3% card processing.** The AOV lift (25-30%) and conversion lift (10-15%) typically more than compensates. 5. **Square/Block ownership.** Operationally unchanged for merchants; Afterpay continues under its own brand and APIs. ## Sibling cards merchants should reference together | Card | Why pair it | | ------------------------------------------------------------------------------------------------------------------------------------------------------------------ | ---------------------------------------------------- | | [`aft_volume_trend`](/nerve-centre/kpi-cards/afterpay/volume-trend) | Daily trend. | | [`aft_total_transactions`](/nerve-centre/kpi-cards/afterpay/total-transactions) | Order count. | | [`aft_avg_transaction`](/nerve-centre/kpi-cards/afterpay/average-transaction) | AOV (typically 25% higher than card). | | [`aft_refund_volume`](/nerve-centre/kpi-cards/afterpay/refund-volume) | Subtract for net. | | Klarna [`kla_total_volume`](/nerve-centre/kpi-cards/klarna-api/total-volume) / Stripe [`stripe_total_revenue`](/nerve-centre/kpi-cards/stripe/total-charge-volume) | Cross-PSP comparison; multi-BNPL merchants run both. | ## Reconciling against the vendor's own dashboard **Where to look:** [portal.afterpay.com](https://portal.afterpay.com) → **Orders** with date filter and status "Captured", or **Reports → Sales** for aggregate. **Why our number may differ:** | Reason | Direction | Why | | -------------------------- | -------------------------- | ------------------------------------------------------------------------------------------------ | | **Time zone** | Boundary days off | Afterpay Portal renders in merchant's timezone; we use UTC. AU merchants face 10-11 hour offset. | | **Authorised vs captured** | Theirs may show authorised | Pre-capture orders awaiting shipment included in some Portal views. | | **Multi-currency** | Per-currency vs converted | Portal can convert; we preserve native. | **Cross-connector reconciliation:** | Comparison | Expected | Why | | ------------------------------------------------------------------------------------------------- | ------------------- | ------------------------------------------------------------------------ | | `aft_total_volume` ↔ commerce-platform Afterpay-paid revenue | Approximately equal | Both count Afterpay orders. | | `aft_total_volume` ↔ [`klarna.kla_total_volume`](/nerve-centre/kpi-cards/klarna-api/total-volume) | Different products | Afterpay = Pay in 4 only; Klarna = multiple products. Compare carefully. | ## Known limitations / merchant FAQs **Does Afterpay pay me upfront?** Yes. Afterpay pays full amount (less merchant fee) on standard payout schedule (1-3 business days). Afterpay assumes consumer credit risk; if customer never pays the 4 instalments, that's Afterpay's loss. **No credit check, how does Afterpay underwrite?** Internal risk model based on customer's payment history with Afterpay. New customers start with low limits (typically AUD 600 / USD 600); limits grow with on-time payment. This is the structural difference from Klarna's Slice it (which does a credit check). **Pay in 4 only, why no longer terms?** Afterpay's product philosophy: simplicity. Pay in 4 interest-free is universal. Klarna offers Pay in 4, Pay in 30, Slice it; Afterpay deliberately offers only Pay in 4. **Block/Square ownership, operational change?** None for merchants. Afterpay continues under its own brand. Block-side integrations (Cash App, Square POS) gradually expanding but Afterpay-as-checkout-method unchanged. **Late fees on customer, do they affect me?** No. Customer late fees go to Afterpay; merchant is unaffected. **Customer returned items, refund flow?** Merchant initiates refund via Afterpay API. Afterpay refunds paid instalments and cancels remaining. Standard 7-30 day refund window. **Afterpay merchant fee vs Klarna?** Afterpay: 4-6% plus per-transaction flat. Klarna: 2-7% depending on product. Afterpay is generally on the higher end of card-processing-plus. *** ### Tracked live in Vortex IQ Nerve Centre *Total Volume* is one of hundreds of KPI pulses Vortex IQ tracks across Afterpay and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English. 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