> ## Documentation Index > Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt > Use this file to discover all available pages before exploring further. # Alibaba Moderation Rejected Listings (24h), Alibaba > Alibaba Moderation Rejected Listings (24h) for Alibaba stores. Tracked live in Vortex IQ Nerve Centre. How to read it, why it matters, and how to act on it. **Card class:** [Hero](/nerve-centre/overview#card-classes-explained) • **Category:** [Nerve Centre](/nerve-centre/connectors#connectors-by-type) ## At a glance > **Alibaba Moderation Rejected Listings (24h)** is a real-time alert metric tracked from Alibaba data. It surfaces product listings that Alibaba moderation has rejected in the last 24 hours, typically for IP infringement, restricted or prohibited goods, or image quality issues. For a B2B supplier a rejected listing is offline and unsearchable, and repeated rejections can weigh on your supplier standing. The card sits in the Nerve Centre category and pairs with the listing health and badge sibling cards listed below to build a complete diagnostic picture. | | | | --------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | **What it counts** | The number of product listings rejected by Alibaba moderation in the past 24 hours, with each rejected listing and its stated reason shown in the alert list. | | **Sample type** | Backend API data from Alibaba, refreshed on the standard data refresh. | | **Why it matters** | A rejected listing stops appearing in search and inquiries, so revenue from that product pauses immediately. Catching rejections fast lets you fix and resubmit before they accumulate and before they touch your supplier standing. | | **Reading the value** | Any value above zero needs attention. Open the list, read the rejection reason per listing, and remediate the highest-revenue products first. | | **Currency** | count | | **Time window** | `24H` | | **Alert trigger** | `>0 rejections` | | **Sentiment key** | `ali_alert_listing_rejection_spike` | | **Roles** | owner, operations | ## Calculation Vortex IQ reads your listing records from the Alibaba integration and identifies products whose moderation status changed to rejected within the last 24 hours. Each rejected listing is added to the alert list along with the reason Alibaba returned, such as IP infringement, restricted goods, or image quality. The card reports the rolling 24-hour rejection count. See the worked example below for a typical reading. ## Worked example *A representative reading of **Alibaba Moderation Rejected Listings (24h)** for a typical Alibaba supplier.* Suppose a supplier uploaded a batch of new SKUs on 12 Mar 26 and the card now reads 2: one listing was rejected for an image-quality issue and one for a restricted-keyword flag. The interpretation is straightforward: the image-quality rejection is a quick fix with a compliant photo and resubmission, while the restricted-keyword listing needs the wording reviewed against Alibaba's prohibited-goods policy before it can go back live. Acting within the 24-hour window keeps both products earning. For deeper investigation into whether a pattern of rejections is emerging, use Vortex Mind to trace upstream causes; to ask which categories are most affected in plain English, use Ask Viq. ## Sibling cards merchants should reference together | Card | Why merchants reach for it | | -------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------- | | [`rejected-off-shelf-listings`](/nerve-centre/kpi-cards/alibaba/rejected-off-shelf-listings) | Nerve Centre sibling: the standing pool of rejected or off-shelf listings beyond the 24-hour window. | | [`listing-quality-score`](/nerve-centre/kpi-cards/alibaba/listing-quality-score) | Listing Health sibling: low quality often precedes a rejection. | | [`required-attribute-completeness`](/nerve-centre/kpi-cards/alibaba/required-attribute-completeness) | Missing attributes can trigger moderation flags. | | [`active-listings`](/nerve-centre/kpi-cards/alibaba/active-listings) | The live count that rejections reduce. | | [`supplier-badge-kpi-threshold-crossed`](/nerve-centre/kpi-cards/alibaba/supplier-badge-kpi-threshold-crossed) | Repeated rejections can feed into broader account-health risk. | ## Reconciling against Alibaba Seller dashboard **Where to look in Alibaba's own dashboard:** Rejected listings appear in My Alibaba under Product Management, filtered to rejected or pending-review status, with the moderation reason shown per product. Confirm period boundaries and filter settings match the Vortex IQ profile to reconcile cleanly. **Why the Vortex IQ value may legitimately differ:** | Reason | Direction | What to do | | ---------------------------------------------------------------------------------------------------------------------------------------------------- | --------- | ----------------------------------------------------------- | | **Period boundary.** Vortex IQ counts a rolling 24 hours; Alibaba's product list shows all rejected items regardless of when they were rejected. | Variable | Match the time range to the last 24 hours before comparing. | | **Time zone.** Rejection timestamps are recorded in the account time zone; Vortex IQ aligns the 24-hour window to your merchant reporting time zone. | Marginal | Confirm time zone match. | | **Filter scope.** Profile-level filters (storefront, product line) may narrow which listings Vortex IQ monitors. | Variable | Match filter settings. | **Cross-connector reconciliation:** complement with the sibling listing-health cards in the same category for the full diagnostic picture. For divergence investigations, use Vortex Mind. ## Known limitations / merchant FAQs **Q: How often does Alibaba Moderation Rejected Listings (24h) update?** This is a real-time alert card over a rolling 24-hour window, so it re-evaluates on the standard data refresh (typically every 30-60 minutes for live integrations). For an immediate check, force a manual refresh from the dashboard. **Q: Why does my Alibaba dashboard show a different number?** The most common reasons are window differences (Vortex IQ shows only the last 24 hours while Product Management lists all rejected items), time-zone alignment of rejection timestamps, and filter scope (profile-level vs Alibaba's all-product view). Match these settings before assuming a real divergence. **Q: How does Alibaba Moderation Rejected Listings (24h) relate to other Nerve Centre metrics?** Fresh rejections here graduate into the standing Rejected / Off-Shelf Listings pool if left unfixed, and they often correlate with low Listing Quality Score and incomplete required attributes. Read it alongside those cards to find and fix the root cause. **Q: Can I customise the alert threshold?** Yes, the rejection threshold and the categories you want flagged are configurable per profile in the Sensitivity tab. Adjust them to match your catalogue size and business baseline rather than relying on the generic default. *** ### Tracked live in Vortex IQ Nerve Centre *Alibaba Moderation Rejected Listings (24h)* is one of hundreds of KPI pulses Vortex IQ tracks across Alibaba and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English. [Start for free](https://app.vortexiq.ai/login) or [book a demo](https://www.vortexiq.ai/contact-us) to see this metric running on your own data.