> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Alibaba.com (B2B) audit profile, Vortex IQ

> What the Vortex IQ Alibaba.com (B2B) health audit checks: Alibaba.com (B2B) Supplier Audit

**[Nerve Centre KPIs](/nerve-centre/kpi-cards/alibaba) · [Audit Profile](/nerve-centre/kpi-cards/alibaba/audit) · [Sentiment Settings](/nerve-centre/kpi-cards/alibaba/sentiment)**

Will audit OAuth/credential health, supplier-badge KPI compliance (RFQ response, on-time delivery, dispute rate), listing moderation/suppression, featured-offer visibility, order-defect/feedback signals, and cross-channel inventory + pricing parity for an Alibaba.com B2B supplier account.

## What this audit checks

### Authentication & access

* OAuth refresh\_token still valid against /openapi/param2/1/system.oauth2/getToken (token-exchange succeeds, not expired/revoked)
* app\_key + seller\_id present and resolve a live supplier via /api/v1/supplier/info
* Granted scopes cover product, order and rfq (RFQ inbox unreadable without rfq scope)

### Account health & policy compliance

* Verified / Gold Supplier badge\_level holding at VERIFIED or GOLD, not downgraded to BASIC
* RFQ response\_rate\_30d at or above the 70% badge threshold
* median\_response\_time\_hours under 24h for RFQ inbox replies
* Composite supplier-health score (badge x response-rate x on-time x dispute-inverse) above 70

### Listing quality & suppression

* No listings in REJECTED or OFF\_SHELF status from Alibaba moderation (IP infringement, restricted goods, image quality)
* Required category-mandated attributes filled on at least 90% of /api/v1/product/list items
* No MOQ price\_tiers inversion (a higher-MOQ tier costing the same or more per-unit than a lower-MOQ tier)
* EXPIRED listings flagged for renewal before they drop search visibility

### Buy Box / featured-offer

* ON\_SALE listings retaining featured-offer / ranking visibility vs same-category competing suppliers
* MOQ tier pricing competitive against same-product suppliers (no bid leakage on volume orders)
* trade\_assurance flag enabled on listings to keep featured-offer + buyer-trust eligibility

### Order defect & feedback

* On-time delivery rate at or above 95% (orders shipped before shipping\_deadline)
* Trade Assurance dispute rate under 3% of /api/v1/order/list volume
* No orders stuck in WAITING\_SELLER\_SEND\_GOODS past their shipping\_deadline
* REFUNDING / CANCEL order share not trending up vs prior period

### Cross-channel inventory & pricing parity

* No ON\_SALE Alibaba listing whose SKU is qty=0 on the BigCommerce/Shopify sibling (selling what you cannot fulfil)
* Alibaba B2B per-unit price not higher than the AliExpress retail price for the same SKU (supplier-credibility drift)
* Title/spec parity between Alibaba listing and BigCommerce source-of-truth product on shared SKU

## Severity thresholds

| Signal                   | Warn | Critical |
| ------------------------ | ---- | -------- |
| `buy_box_win_rate`       | -    | \< 0.40  |
| `defect_rate`            | -    | > 0.05   |
| `feedback_score`         | -    | \< 0.90  |
| `listing_suppressed_pct` | -    | > 0.05   |
| `account_health_score`   | -    | \< 70    |

## Data sources

* `POST https://gw.api.alibaba.com/openapi/param2/1/system.oauth2/getToken` - OAuth token exchange / refresh validation
* `GET https://gw.api.alibaba.com/api/v1/supplier/info` - Supplier badge level, response rate, median response time
* `GET https://gw.api.alibaba.com/api/v1/product/list` - Listing status, MOQ price tiers, attributes, suppression state
* `GET https://gw.api.alibaba.com/api/v1/order/list` - Orders, shipping deadlines, trade-assurance disputes, defect signals
* `GET https://gw.api.alibaba.com/api/v1/rfq/inbox` - RFQ inbox - response rate and median response time inputs