> ## Documentation Index > Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt > Use this file to discover all available pages before exploring further. # Detailed Rating / Store Level KPI Crossed, AliExpress > Detailed Rating / Store Level KPI Crossed for AliExpress stores. Tracked live in Vortex IQ Nerve Centre. How to read it, why it matters, and how to act on it. **Card class:** [Hero](/nerve-centre/overview#card-classes-explained) • **Category:** [Marketplace](/nerve-centre/connectors#connectors-by-type) ## At a glance > **Detailed Rating / Store Level KPI Crossed** is a real-time alert card tracked from AliExpress data. It fires when one of the store-health signals that AliExpress uses to set your seller tier moves across a threshold, for example a Detailed Seller Rating (DSR) slipping below the safe band or a store-level downgrade. Because AliExpress places higher-tier sellers ahead in search and rewards them with buyer-trust badges, a crossed KPI is an early warning that visibility and conversion are about to fall. The card pairs with the wider store-health siblings so merchants can act before the platform re-ranks the store. | | | | --------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **What it counts** | The number of store-health thresholds currently crossed, drawn from AliExpress detailed seller ratings and store-level tier signals as exposed by the integration. Each entry in the alert list names the signal that moved and the direction. | | **Sample type** | Backend API data from AliExpress, evaluated continuously against your configured thresholds. | | **Why it matters** | A crossed Detailed Rating or a store-level downgrade reduces search placement and erodes the buyer-trust premium that higher-tier AliExpress stores enjoy. Catching it live gives you time to correct fulfilment or accuracy issues before the next tier review. | | **Reading the value** | Zero means all tracked signals are inside their safe band. Any non-zero value lists the specific rating or tier signal that crossed, so you can route it to the right owner. | | **Currency** | count | | **Time window** | `RT` | | **Alert trigger** | `any DSR < 4.5 OR store-level downgrade` | | **Sentiment key** | `aex_alert_account_health_drop` | | **Roles** | owner, operations, finance | ## Calculation Calculated automatically from your AliExpress data. The card watches each Detailed Seller Rating axis and the overall store-level signal, then raises an alert entry whenever a value falls below its configured threshold or the store tier is downgraded. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading. ## Worked example *A representative reading of **Detailed Rating / Store Level KPI Crossed** for a typical cross-border merchant on AliExpress.* On 12 Mar 26 the store's item-as-described rating drifts from 4.7 to 4.48 after a batch of orders shipped with the wrong variant. The card flips from 0 to 1 and the alert list names the item-match axis as the crossed signal. The merchant pulls the affected orders, issues proactive partial refunds to head off disputes, and tightens the pick stage. Two weeks later the rolling rating recovers above the safe band and the alert clears. For deeper investigation, use Vortex Mind to trace which SKUs or shipments dragged the rating down; for natural-language exploration, ask Ask Viq. ## Sibling cards merchants should reference together | Card | Why merchants reach for it | | ------------------------------------------------------------------------------------------------------------ | ------------------------------------------------------------- | | [`aex_detail_rating_summary`](/nerve-centre/kpi-cards/aliexpress/detailed-seller-ratings-match-comm-ship) | The three-axis DSR breakdown behind a crossed rating signal. | | [`aex_store_level`](/nerve-centre/kpi-cards/aliexpress/store-level-tier1goldplatinum) | The store tier this alert protects. | | [`aex_marketplace_health_score`](/nerve-centre/kpi-cards/aliexpress/aliexpress-seller-health-score) | Composite health score that aggregates the same inputs. | | [`ali_seller_feedback_score`](/nerve-centre/kpi-cards/aliexpress/seller-feedback-score) | Buyer feedback positive percentage that feeds store standing. | | [`aex_shipping_time_accuracy`](/nerve-centre/kpi-cards/aliexpress/shipping-time-accuracy-promised-vs-actual) | Shipping accuracy is a common cause of a crossed rating. | ## Reconciling against AliExpress Seller Center **Where to look in AliExpress Seller Center:** Open the store performance area in AliExpress Seller Center, where the Detailed Seller Ratings and the store-level standing are published. The crossed signal named in the Vortex IQ alert should match the axis or tier shown there once both are looking at the same rating window. **Why the Vortex IQ value may legitimately differ:** | Reason | Direction | What to do | | ---------------------------------------------------------------------------------------------------------------------------------- | --------- | -------------------------------------------------------------------------- | | **Rating refresh cadence.** Seller Center recomputes DSR on its own schedule; Vortex IQ evaluates against the latest pulled value. | Variable | Allow for the platform's rating update lag before assuming a mismatch. | | **Threshold choice.** The alert uses your configured safe band, which may be stricter than the platform's own downgrade point. | Variable | Align the threshold in the Sensitivity tab with your tier-protection goal. | | **Time zone.** Seller Center uses the account time zone; Vortex IQ aligns to your reporting time zone. | Marginal | Confirm time zone match before comparing window boundaries. | **Cross-connector reconciliation:** read this alongside the detailed rating and store-level siblings for the full diagnostic picture. For divergence investigations, use Vortex Mind. ## Known limitations / merchant FAQs **Q: How often does Detailed Rating / Store Level KPI Crossed update?** It is a real-time card and re-evaluates on the live data refresh (typically every 30-60 minutes). Force a manual refresh from the dashboard if you have just acted on a rating issue and want to confirm the alert state. **Q: Why does my AliExpress Seller Center show a different rating?** The most common reasons are the platform's own DSR refresh lag, a threshold in Vortex IQ that is stricter than the platform downgrade point, and time-zone alignment. Match these before assuming a real divergence. **Q: How does this alert relate to other store-health metrics?** It is the trigger layer over the detailed rating, store level and seller health score cards. Use those siblings to see the underlying numbers once the alert fires. **Q: Can I customise the alert threshold?** Yes, the DSR safe band and downgrade sensitivity are configurable per profile in the Sensitivity tab. Set them to match how aggressively you want to defend your tier. *** ### Tracked live in Vortex IQ Nerve Centre *Detailed Rating / Store Level KPI Crossed* is one of hundreds of KPI pulses Vortex IQ tracks across AliExpress and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English. [Start for free](https://app.vortexiq.ai/login) or [book a demo](https://www.vortexiq.ai/contact-us) to see this metric running on your own data.