> ## Documentation Index > Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt > Use this file to discover all available pages before exploring further. # Pending Shipment (WAIT_SELLER_SEND_GOODS), AliExpress > Pending Shipment (WAIT_SELLER_SEND_GOODS) for AliExpress stores. Tracked live in Vortex IQ Nerve Centre. How to read it, why it matters, and how to act on it. **Card class:** [Hero](/nerve-centre/overview#card-classes-explained) • **Category:** [Marketplace](/nerve-centre/connectors#connectors-by-type) ## At a glance > **Pending Shipment (WAIT\_SELLER\_SEND\_GOODS)** counts every paid AliExpress order sitting in the WAIT\_SELLER\_SEND\_GOODS state, meaning the buyer has paid and the parcel is waiting for the seller to dispatch it. This is the live fulfilment queue, and on AliExpress each of these orders carries its own ship-by deadline that, if missed, drives late-dispatch penalties, buyer-opened disputes, and shipping-axis DSR damage. For an owner or operations lead it is the workload pulse that answers a simple question several times a day, namely how many orders are waiting on us right now. It pairs with `aex_late_shipments_cainiao_sla_risk`, which surfaces the subset that is actually breaching deadline, and with `aex_orders_day`, which shows the inflow feeding this queue. | | | | --------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **What it counts** | The number of paid orders currently in the WAIT\_SELLER\_SEND\_GOODS state, awaiting carrier handover to Cainiao or AliExpress Standard Shipping. | | **Sample type** | Backend API data from AliExpress, refreshed in near real time as order states change. | | **Why it matters** | A growing queue is an early sign of a fulfilment backlog; orders left here too long miss their ship deadline and convert into penalties and disputes. | | **Reading the value** | Read it against your own 30-day baseline. A figure near your normal daily inflow is healthy; a spike above twice that average signals dispatch is falling behind. | | **Currency** | Count of orders. | | **Time window** | `RT` | | **Alert trigger** | `>2x 30D avg` | | **Sentiment key** | `aex_pending_ship` | | **Roles** | owner, operations | ## Calculation Vortex IQ counts the AliExpress orders currently reported in the WAIT\_SELLER\_SEND\_GOODS state, the marketplace's own label for paid orders awaiting seller dispatch, and compares the live count against the trailing 30-day average to decide whether the queue is running hot. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading. ## Worked example *A representative reading of **Pending Shipment (WAIT\_SELLER\_SEND\_GOODS)** for a typical mid-volume cross-border AliExpress store.* On 18 Mar 26 the card reads 96 orders pending shipment against a 30-day average of about 40, so the alert fires at more than twice the baseline. The operations lead opens the queue, finds that a warehouse staffing gap over the weekend left two days of orders unpicked, and prioritises the oldest orders first since those are nearest their ship deadline. After a catch-up shift the count settles back toward the low 40s by the next morning check. For deeper investigation, use Vortex Mind to trace upstream causes; for natural-language exploration, ask Ask Viq. ## Sibling cards merchants should reference together | Card | Why merchants reach for it | | ------------------------------------------------------------------------------------------------------------ | -------------------------------------------------------------------------------------------- | | [`aex_late_shipments_cainiao_sla_risk`](/nerve-centre/kpi-cards/aliexpress/late-shipments-cainiao-sla-risk) | Surfaces the orders in this queue that are actually approaching or past their ship deadline. | | [`aex_orders_day`](/nerve-centre/kpi-cards/aliexpress/orders-day) | Shows the daily order inflow that feeds the pending-shipment queue. | | [`aex_shipping_time_accuracy`](/nerve-centre/kpi-cards/aliexpress/shipping-time-accuracy-promised-vs-actual) | Tracks whether parcels that do ship arrive within the promised window. | | [`aex_out_of_stock_listings`](/nerve-centre/kpi-cards/aliexpress/out-of-stock-listings) | Stock gaps are a common reason orders stall in WAIT\_SELLER\_SEND\_GOODS. | | [`aex_dispute_rate`](/nerve-centre/kpi-cards/aliexpress/dispute-rate) | A backed-up queue is a leading cause of buyer disputes downstream. | ## Reconciling against AliExpress Seller Center **Where to look in AliExpress Seller Center:** Open the Orders area and filter to the awaiting-shipment status; that filtered count is the Seller Center view of the same WAIT\_SELLER\_SEND\_GOODS pool this card tracks. **Why the Vortex IQ value may legitimately differ:** | Reason | Direction | What to do | | ---------------------------------------------------------------------------------------------------- | --------- | ---------------------------------------------------------------------- | | **State-change lag.** An order just marked shipped may still appear pending until the next sync. | Marginal | Re-check after the next refresh before treating it as stuck. | | **Filter scope.** Seller Center views can carry store or date filters that exclude some orders. | Variable | Clear filters in Seller Center so both views cover the same order set. | | **Time-zone framing.** Day boundaries differ between Seller Center and your configured profile zone. | Marginal | Confirm both views reference the same zone when comparing counts. | **Cross-connector reconciliation:** If you fulfil from a connected store, compare against your BigCommerce or Shopify open-order queue to confirm the same parcels are awaiting pick. For divergence investigations, use Vortex Mind. ## Known limitations / merchant FAQs **Q: How often does Pending Shipment (WAIT\_SELLER\_SEND\_GOODS) update?** It refreshes in near real time, so an order clears from the count within the next sync once it moves out of the WAIT\_SELLER\_SEND\_GOODS state. **Q: Why does my AliExpress Seller Center show a different number?** Short-term gaps usually come from state-change lag, an applied date or store filter in Seller Center, or a time-zone difference at the day boundary. **Q: How does Pending Shipment (WAIT\_SELLER\_SEND\_GOODS) relate to other fulfilment metrics?** It is the full queue; `aex_late_shipments_cainiao_sla_risk` is the at-risk subset, `aex_orders_day` is the inflow, and `aex_shipping_time_accuracy` is the downstream delivery result. **Q: Can I customise the alert threshold?** Yes, sensitivity thresholds are configurable per profile in the Sensitivity tab. Adjust to match your business baseline rather than relying on the generic default. *** ### Tracked live in Vortex IQ Nerve Centre *Pending Shipment (WAIT\_SELLER\_SEND\_GOODS)* is one of hundreds of KPI pulses Vortex IQ tracks across AliExpress and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English. [Start for free](https://app.vortexiq.ai/login) or [book a demo](https://www.vortexiq.ai/contact-us) to see this metric running on your own data.