> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Amazon Prime Shipping (SFP) audit profile, Vortex IQ

> What the Vortex IQ Amazon Prime Shipping (SFP) health audit checks: Amazon Prime Shipping (SFP): Eligibility Risk, 99% OTD Threshold & Buy Box Impact

**[Nerve Centre KPIs](/nerve-centre/kpi-cards/amazon-prime-shipping) · [Audit Profile](/nerve-centre/kpi-cards/amazon-prime-shipping/audit) · [Sentiment Settings](/nerve-centre/kpi-cards/amazon-prime-shipping/sentiment)**

Amazon Prime Shipping is the Seller-Fulfilled Prime (SFP) program letting merchants offer Prime-badge delivery on their own Amazon listings. The eligibility bar is brutal: >=99% on-time delivery, \<0.5% cancellation, and 1-day/2-day promise compliance. Findings here either lose the Prime badge (catastrophic for Buy Box + conversion) or burn cash through claim ageing. CloudHub probe shows 6 active merchants on the LWA OAuth2 stack shared with the main Amazon SP-API integration. Cross-references amazon.listing via ASIN; commerce siblings via order\_ref.

## What this audit checks

### Authentication & access

* LWA refresh\_token still issues access\_tokens (no 401)
* Token cache hit-rate > 95%
* Marketplace ID maps to a region with SFP enabled
* Seller ID has Prime-Shipping role granted

### SFP eligibility threshold (the eligibility-defining area)

* 30-day SFP OTD \< 99% (Prime-badge revocation risk)
* 30-day Prime 1-day promise miss rate > 1%
* 30-day Prime 2-day promise miss rate > 1%
* Cancellation rate > 0.5% (SFP threshold)
* Late-shipment rate > 4% (SFP secondary metric)

### Per-ASIN SFP performance

* Any ASIN-level OTD \< 99% rolling 30D (Prime badge at risk for that ASIN)
* ASIN-level cancellation > 1%
* Top-revenue ASINs SFP-eligibility status (priority focus)

### Exceptions, claims & failed pickups

* Exception rate > 3% rolling 30D
* Open claims unresolved > 14 days (Amazon A-to-z claim window)
* Wrong-address rate > 1% (data-quality signal)
* Refused-parcel rate > 1%

### Cost & service-mix economics

* Avg cost / shipment up >10% vs prior period
* SFP cost per order vs FBA equivalent (when both used) -> economic case
* Same-day / scheduled-delivery uplift > 50% over 2-day
* Claim value as % of SFP revenue > 2% rolling 90D

### Cross-channel: revenue at risk (the kill-shot area)

* Cross-channel: ASINs at SFP eligibility risk -> Buy Box loss exposure (amazon.listing.revenue)
* Cross-channel: late SFP shipments triggering Buy Box flips on those ASINs
* Cross-channel: A-to-z claims with no Jira tracker\_item -> CS coverage gap
* Cross-channel: SFP-to-FBA migration candidates (ASINs with chronic SFP OTD \< 99%)
* Cross-channel: late-delivery refund-propensity \* sibling.order.total

## Severity thresholds

| Signal                               | Warn | Critical |
| ------------------------------------ | ---- | -------- |
| `on_time_delivery_rate`              | 99.5 | 99       |
| `prime_one_day_miss_pct`             | 0.5  | 1        |
| `prime_two_day_miss_pct`             | 0.5  | 1        |
| `cancellation_rate_pct`              | 0.3  | 0.5      |
| `late_shipment_rate_pct`             | 2    | 4        |
| `exception_rate`                     | 2    | 3        |
| `open_claims_age_days`               | 7    | 14       |
| `wrong_address_rate_pct`             | 0.5  | 1        |
| `shipping_cost_per_order_change_pct` | 5    | 10       |
| `same_day_uplift_pct`                | 30   | 50       |
| `claim_value_pct_of_revenue`         | 1    | 2        |
| `asin_otd_pct`                       | 99.5 | 99       |
| `auth_token_failures_24h`            | 1    | 5        |

## Data sources

* `POST TBD - pending CloudHub C# backend URL extraction` - LWA token refresh
* `GET TBD - pending CloudHub C# backend URL extraction` - Shipment list + SFP performance
* `GET TBD - pending CloudHub C# backend URL extraction` - Account-health metrics for SFP eligibility