> ## Documentation Index > Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt > Use this file to discover all available pages before exploring further. # Negative Feedback (30d), Amazon Seller Central > Negative Feedback (30d) for Amazon Seller Central. Tracked live in Vortex IQ Nerve Centre. How to read it, why it matters, and how to act on it. **Card class:** [Sensitive](/nerve-centre/overview#card-classes-explained) • **Category:** [Account Health](/nerve-centre/connectors#connectors-by-type) ## At a glance > The count of negative seller-feedback ratings (1-star and 2-star) you received over the trailing 30 days. Seller feedback is the rating buyers leave about the buying experience (dispatch speed, packaging, service, accuracy), as distinct from product reviews. A spike in negative feedback is an early symptom of an operational problem (a late-shipment run, a packaging defect, a stockout causing cancellations) and, left unchecked, it feeds straight into your account-health signals and Buy Box eligibility. | | | | -------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **What it counts** | The number of negative seller-feedback entries (typically 1-star and 2-star) received in the trailing 30 days for the selected marketplace, compared against the prior 30 days. | | **Feedback vs reviews** | Seller feedback rates the seller experience: dispatch, packaging, communication, accuracy. Product reviews rate the item. This card is about feedback, not reviews. For review signals see [Review Velocity (30d)](/nerve-centre/kpi-cards/amazon-seller/review-velocity-30d) and [Star Rating Drift (top-50 revenue)](/nerve-centre/kpi-cards/amazon-seller/star-rating-drift-top-50-revenue). | | **Why it matters** | Negative feedback is an early operational alarm and a direct input to seller reputation. A cluster of negatives usually traces to one root cause (a carrier delay, a damaged batch, an oversell) that is fixable once spotted. | | **Link to account health** | Feedback signals feed into account-health and defect-related metrics. A sustained rise can pressure Buy Box eligibility and, in the worst case, account standing. Read alongside [Order Defect Rate](/nerve-centre/kpi-cards/amazon-seller/order-defect-rate). | | **FBA vs FBM** | FBM sellers own dispatch and packaging, so feedback spikes often point at their own fulfilment. For FBA orders, dispatch and packaging are Amazon's responsibility, and some FBA-caused negatives can be eligible for removal. | | **Marketplace scope** | Counted per connected marketplace, since feedback is region-specific. | | **Time window** | `30D vsP` (trailing 30 days vs the prior 30 days) | | **Alert trigger** | `+25% vsP`, driven by the account-health detection layer. A 25%+ jump versus the prior 30 days flags an emerging operational issue. | | **Roles** | owner, operations, marketing | ## Calculation Calculated automatically from your Amazon Seller Central data. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading. ## Worked example A UK FBM apparel seller on amazon.co.uk. Period: trailing 30 days to 14 Mar 26, compared against the prior 30 days. | Period | Negative feedback count | Likely driver | | --------------------------------------- | ----------------------- | ------------------------------ | | Prior 30 days (to 12 Feb 26) | 8 | Background baseline | | Trailing 30 days (to 14 Mar 26) | 14 | A carrier delay run mid-period | | **Negative Feedback (30d) (this card)** | **14** | **+75% vsP** | ```text theme={null} Prior 30 days = 8 negatives This 30 days = 14 negatives Change vs prior = (14 - 8) / 8 = +75% vsP Alert threshold = +25% vsP -> tripped ``` Five things to notice: 1. **The jump, not the absolute, is the alarm.** Fourteen negatives on its own might look manageable, but a 75% rise over the prior window is a clear signal that something changed. The card is built to catch the delta, which is why the threshold is a percentage versus the prior period. 2. **Cluster the negatives by reason.** Reading the 14 entries, most cite slow dispatch, which points at a single carrier-delay run mid-period rather than a broad service collapse. One root cause, one fix. 3. **FBM means you own the fix.** Because these are FBM orders, the dispatch and packaging complaints are squarely the seller's to resolve: chase the carrier, adjust handling time, or switch service. An FBA seller would instead check whether the negatives are FBA-caused and removal-eligible. 4. **Watch the downstream account-health signals.** A feedback spike like this often precedes a wobble in [Order Defect Rate](/nerve-centre/kpi-cards/amazon-seller/order-defect-rate) and [Late Shipment Rate](/nerve-centre/kpi-cards/amazon-seller/late-shipment-rate). Reading them together confirms whether the issue is contained. 5. **Respond and request removal where valid.** Some negatives qualify for removal (for example, those about FBA dispatch, or those that are actually product reviews left in the wrong place). Address the rest with the buyer where appropriate. The +75% change trips the `+25% vsP` alert, and Vortex IQ Nerve Centre surfaces it with the feedback entries grouped by theme so operations can trace the carrier-delay root cause and act inside the same week. ## Sibling cards merchants should reference together Negative feedback is an operational symptom. These cards help you find the cause and the downstream risk: | Card | Why pair it with Negative Feedback (30d) | | ---------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------- | | [Negative Feedback Spike](/nerve-centre/kpi-cards/amazon-seller/negative-feedback-spike) | The real-time burst detector. Where this card tracks the 30-day trend, the spike card catches a sudden cluster as it happens. | | [Order Defect Rate](/nerve-centre/kpi-cards/amazon-seller/order-defect-rate) | The account-critical metric feedback feeds into. A feedback spike often precedes an ODR rise; read them together. | | [Late Shipment Rate](/nerve-centre/kpi-cards/amazon-seller/late-shipment-rate) | The most common root cause of dispatch-related negatives. If both rise together, the problem is fulfilment timing. | | [A-to-z Guarantee Claims (open)](/nerve-centre/kpi-cards/amazon-seller/a-to-z-guarantee-claims-open) | The escalation path. Unresolved negative experiences can become A-to-z claims, which hit account health harder. | | [Return Rate](/nerve-centre/kpi-cards/amazon-seller/return-rate) | A product-quality cross-check. If returns and negatives rise together on the same ASINs, the issue is the item, not the dispatch. | | [Account Health Status](/nerve-centre/kpi-cards/amazon-seller/account-health-status) | The overall standing this signal contributes to. | ## Reconciling against Amazon Seller Central **Where to look in Seller Central:** The closest native view is: > Seller Central → Performance → **Feedback** (the Feedback Manager). It lists every feedback entry with its star rating, date, order ID, and any comment, and lets you request removal of entries that breach Amazon's feedback policy. The **Account Health** page also summarises feedback as part of your overall seller-performance picture. **Timing and reporting-lag table:** | Topic | Detail | | --------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Buyer window** | Buyers have a window after delivery to leave feedback, so a slow-dispatch order can generate a negative days or weeks after the order. The 30-day count reflects feedback dates, not order dates. | | **Removal lag** | When Amazon removes a feedback entry (policy breach, FBA-caused, or product-review-in-wrong-place), the count drops once the removal processes. The card follows Amazon's current state after removals. | | **Refresh cadence** | Feedback Manager updates close to real time. Vortex IQ reads it on each sync, so the card may differ from Seller Central by the sync interval. | | **Marketplace scope** | Feedback is per marketplace. Confirm both views are scoped to the same region before comparing. | **Why our number may legitimately differ from Seller Central:** | Reason | Direction | Why | | ------------------------------- | ---------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------- | | **Rating band definition** | Possible small gap | If you count only 1-star versus 1-and-2-star, totals differ. Confirm the band before comparing. | | **Removed entries** | Ours follows removals | A negative removed by Amazon drops from both, but the timing of the removal can briefly differ between the card and Seller Central. | | **Feedback date vs order date** | Different basis from order reports | Feedback is dated when left, not when ordered, so it will not line up with order-count windows. | | **Sync interval** | Ours can lag briefly | The card reflects the last sync; Feedback Manager is near real time. | **Cross-connector reconciliation against other connectors the same seller may run:** | Card | Expected relationship | What causes legitimate divergence | | -------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------ | | [`shopify.customer_satisfaction`](/nerve-centre/kpi-cards/shopify/total-revenue) | **Independent feedback pools.** Amazon seller feedback comes from Amazon buyers only; your DTC satisfaction signals come from your own store. A fulfilment problem can show in both if it affects shared operations. | A shared 3PL or carrier issue can spike negatives on both channels at once, which is a signal worth correlating rather than a discrepancy. | | [`ga4.reviews`](/nerve-centre/kpi-cards/google-analytics/revenue-trend) | **Not equivalent.** GA4 does not capture Amazon seller feedback. | Off-Amazon review or sentiment signals are a separate population and will not reconcile with this card. | ## Known limitations / merchant FAQs **What is the difference between feedback and a product review?** Seller feedback rates the buying experience: dispatch speed, packaging, communication, accuracy. A product review rates the item itself. This card tracks feedback. For review signals, see [Review Velocity (30d)](/nerve-centre/kpi-cards/amazon-seller/review-velocity-30d) and [Star Rating Drift (top-50 revenue)](/nerve-centre/kpi-cards/amazon-seller/star-rating-drift-top-50-revenue). **Can I get negative feedback removed?** Sometimes. Amazon removes feedback that breaches its policy, feedback about FBA dispatch and packaging (Amazon's responsibility), and product reviews mistakenly left as seller feedback. Use the Feedback Manager to request removal of eligible entries. The card reflects the current count after any removals process. **Why did feedback spike when my sales were normal?** Negative feedback usually traces to a specific operational event, not overall volume: a carrier-delay run, a damaged batch, or a stockout causing cancellations. Cluster the entries by reason to find the single root cause, and cross-check [Late Shipment Rate](/nerve-centre/kpi-cards/amazon-seller/late-shipment-rate). **Does negative feedback hurt my account?** Yes, indirectly. Feedback feeds into seller-reputation and account-health signals, and a sustained rise can pressure Buy Box eligibility and, in severe cases, account standing. A short, explained spike that you resolve quickly is far less damaging than a persistent upward trend. **Why does the count differ from what I see in Feedback Manager?** The most common reasons are a different rating band (1-star only versus 1-and-2-star), the timing of removed entries, and the sync interval. Feedback is also dated when left, not when ordered, so it will not line up with your order-count windows. *** ### Tracked live in Vortex IQ Nerve Centre *Negative Feedback (30d)* is one of hundreds of KPI pulses Vortex IQ tracks across Amazon Seller Central and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English. [Start for free](https://app.vortexiq.ai/login) or [book a demo](https://www.vortexiq.ai/contact-us) to see this metric running on your own data.