> ## Documentation Index > Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt > Use this file to discover all available pages before exploring further. # Pending Settlement, Amazon Seller Central > Pending Settlement for Amazon Seller Central. Tracked live in Vortex IQ Nerve Centre. How to read it, why it matters, and how to act on it. **Card class:** [Standard](/nerve-centre/overview#card-classes-explained) • **Category:** [Settlement & Payouts](/nerve-centre/connectors#connectors-by-type) ## At a glance > The amount of money Amazon is holding for you that has not yet been disbursed to your bank. It is your earned-but-not-yet-paid balance: sales proceeds net of fees and refunds that are still inside Amazon's settlement cycle or held in reserve. Where [Oldest Pending Payout (days)](/nerve-centre/kpi-cards/amazon-seller/oldest-pending-payout-days) tells you how long money has been waiting, this card tells you how much is waiting. Together they are your Amazon working-capital read. | | | | ----------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **What it shows** | The current pending (undisbursed) balance held by Amazon for the selected marketplace, in that marketplace's currency. It reflects proceeds net of fees and refunds that are awaiting the next disbursement or held as reserve. | | **Why it sits pending** | Amazon disburses on a settlement cycle (commonly every 14 days) rather than instantly. On top of the cycle, account-level reserves and delivery-date reserves (for FBM) keep some balance pending until conditions are met. | | **Normal vs abnormal** | A pending balance that is roughly one settlement cycle of net sales is normal. A balance much larger than a cycle, or one that keeps growing without disbursing, points at a reserve increase or a disbursement hold. | | **Amount vs age** | This card is the amount. [Oldest Pending Payout (days)](/nerve-centre/kpi-cards/amazon-seller/oldest-pending-payout-days) is the age. A large amount that is also old is the real working-capital concern; a large amount that is simply mid-cycle is routine. | | **Cash-flow lens** | For sellers funding inventory from Amazon proceeds, this balance is cash you have earned but cannot yet spend. Watching it helps you plan replenishment and avoid a cash pinch. | | **Marketplace scope** | Per connected marketplace, in that marketplace's currency. Do not sum across currencies; read per region. | | **Time window** | `RT` (real-time current pending balance) | | **Alert trigger** | None by default. The actionable signal lives on the age card; an unusually large or growing balance is best read against the oldest-payout age. | | **Roles** | owner, finance | ## Calculation Calculated automatically from your Amazon Seller Central data. The card reports the current undisbursed balance Amazon is holding, net of fees and refunds. See the At a glance summary above and the worked example below. ## Worked example A UK FBA seller on amazon.co.uk reads the card on 14 Mar 26, mid settlement cycle. | Component | Amount | | ------------------------------------ | ----------- | | Net proceeds since last disbursement | £41,000 | | Account-level reserve held | £6,000 | | Refunds already netted out | (£2,500) | | **Pending Settlement (this card)** | **£44,500** | ```text theme={null} Pending balance = 41,000 + 6,000 - 2,500 = £44,500 Typical cycle of net = ~ £40,000 per 14 days So this balance is = roughly one cycle plus the reserve -> normal Oldest pending age = 9 days (read on the companion card) -> inside the cycle ``` Five things to notice: 1. **£44,500 is about one cycle, which is healthy.** This seller nets roughly £40,000 every 14 days, so a pending balance near one cycle plus a small reserve is exactly what you expect mid-cycle. The amount alone is not a warning. 2. **Read it with the age, not in isolation.** The companion [Oldest Pending Payout (days)](/nerve-centre/kpi-cards/amazon-seller/oldest-pending-payout-days) shows 9 days, inside the normal cycle. A £44,500 balance with a 9-day oldest age is routine; the same balance with a 30-day oldest age would mean money is stuck. 3. **The reserve is part of the balance.** £6,000 is an account-level reserve Amazon holds against future refunds and claims. It sits in pending and only releases on Amazon's terms, so it inflates the figure without being immediately disbursable. 4. **Refunds are already netted out.** The £2,500 of refunds has been subtracted, so this is closer to what you will actually receive than gross sales would be. It still excludes fees that post later. 5. **No alert here, by design.** The amount card does not raise alarms; the age card does. A finance team watches the amount for cash planning and lets the age card flag when something is genuinely stuck. There is no alert on the amount itself, but read against the oldest-payout age this balance is plainly mid-cycle and healthy. Vortex IQ Nerve Centre would flag the cash-flow risk on the age card if the same balance started aging past a normal cycle. ## Sibling cards merchants should reference together Pending Settlement is a cash-flow amount. These cards give it timing and context: | Card | Why pair it with Pending Settlement | | ---------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------- | | [Oldest Pending Payout (days)](/nerve-centre/kpi-cards/amazon-seller/oldest-pending-payout-days) | The age behind the amount. A large balance is only a problem if it is also old; read the two together. | | [Avg Days to Settlement](/nerve-centre/kpi-cards/amazon-seller/avg-days-to-settlement) | The cycle length. It tells you whether a given pending balance is one cycle of sales or several. | | [Net Revenue (after fees + refunds)](/nerve-centre/kpi-cards/amazon-seller/net-revenue-after-fees-refunds) | The earnings that feed the balance. Net revenue is what you keep; pending settlement is the slice not yet in your bank. | | [Account Health Status](/nerve-centre/kpi-cards/amazon-seller/account-health-status) | The reserve and hold driver. A drop in account health can raise reserves and inflate this balance. | | [Avg Days to Settlement](/nerve-centre/kpi-cards/amazon-seller/avg-days-to-settlement) | Pairing the cycle length with the amount lets finance forecast the next disbursement date and size. | ## Reconciling against Amazon Seller Central **Where to look in Seller Central:** The closest native view is: > Seller Central → **Payments** → Statement View, plus the **Account Balance** and **Reserve** lines on the Payments dashboard. These show the current balance, any reserve held, and the next scheduled disbursement date. The Payments Date Range report breaks the balance down into product sales, fees, refunds, and reserve, which is the cleanest way to confirm what this card is summing. **Timing, settlement, and reporting-lag table:** | Topic | Detail | | -------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Settlement cycle** | A standard account disburses on a cycle (commonly every 14 days). The pending balance grows through the cycle and drops to near the reserve when a disbursement clears. | | **Reserve** | Amazon holds an account-level reserve against future refunds, chargebacks, and claims. It stays in pending and releases on Amazon's terms, so it is part of this figure but not immediately disbursable. | | **Fee posting lag** | Some fees (storage, adjustments) post on Amazon's schedule rather than at order time, so the net pending figure can move as those fees land. | | **Refund netting** | Refunds are netted out as they process, so a late refund reduces the pending balance after the original sale's period. | **Why our number may legitimately differ from the Payments dashboard:** | Reason | Direction | Why | | ---------------------------- | --------------------------- | ------------------------------------------------------------------------------------------------------------------------------------ | | **Reserve inclusion** | Possible difference | Whether the reserve is shown inside or beside the balance affects the comparison. Confirm both views treat the reserve the same way. | | **Fees not yet posted** | Ours can be slightly higher | Fees that post later are not yet netted, so the pending figure can be a touch above the eventual disbursement. | | **Disbursement timing** | Ours can lag briefly | The balance drops when a disbursement clears on Amazon; the card reflects it on the next sync. | | **Currency and marketplace** | Mismatch if summed | The figure is per marketplace in its own currency. Comparing a multi-marketplace sum to a single statement will not reconcile. | **Cross-connector reconciliation against other connectors the same seller may run:** | Card | Expected relationship | What causes legitimate divergence | | -------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------- | | [`shopify.pending_payouts`](/nerve-centre/kpi-cards/shopify/total-revenue) | **Independent balances.** Amazon's pending settlement and Shopify Payments' pending payouts are separate pools with different cycles and reserve rules. | A large Amazon reserve says nothing about your Shopify balance; they are held by different processors under different terms. | | [`stripe.balance`](/nerve-centre/kpi-cards/stripe/total-revenue) | **Different processor, same cash-flow lens.** Stripe's available-and-pending balance is the DTC analogue of this card. | Reserve and payout rules differ entirely between Amazon and Stripe, so the two balances are not comparable amounts. | ## Known limitations / merchant FAQs **Is this the money I am about to receive?** Mostly, but not exactly. It is your earned-but-undisbursed balance net of fees and refunds, which includes any reserve Amazon is holding. The reserve does not disburse on the next cycle, and some fees post later, so the actual next disbursement is usually a bit less than the full pending figure. **Why is my pending balance so large?** Three common reasons: you are mid settlement cycle so proceeds have accumulated, Amazon is holding an account-level reserve, or a disbursement is on hold. To tell which, read [Oldest Pending Payout (days)](/nerve-centre/kpi-cards/amazon-seller/oldest-pending-payout-days). A large balance with a normal age is just mid-cycle; a large balance with a high age means money is stuck. **What is the reserve, and can I get it back?** The reserve is money Amazon holds against future refunds, chargebacks, and A-to-z claims. It releases on Amazon's schedule, typically as the risk window on the underlying orders passes. A healthy account sees the reserve cycle through normally; a reserve that keeps growing can signal an account-health concern. **Why does the figure not match my Payments dashboard exactly?** The main reasons are how the reserve is presented (inside or beside the balance), fees that have not yet posted, and the sync interval. The card reports the current pending balance net of refunds; late-posting fees and reserve treatment can move it slightly versus the dashboard. **Should I read this card or the age card?** Both. This card sizes the cash; the age card tells you whether it is stuck. Finance uses the amount for cash planning and the age to catch a hold. Neither alone gives the full working-capital picture. *** ### Tracked live in Vortex IQ Nerve Centre *Pending Settlement* is one of hundreds of KPI pulses Vortex IQ tracks across Amazon Seller Central and 70+ other ecommerce connectors. 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