> ## Documentation Index > Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt > Use this file to discover all available pages before exploring further. # New Suppressions (24h), Amazon (Selling Partner) > New Suppressions (24h) for Amazon (Selling Partner) stores. Tracked live in Vortex IQ Nerve Centre. How to read it, why it matters, and how to act on it. **Metrics type:** [Key Metrics](/nerve-centre/overview#metrics-types-explained) • **Category:** [Marketplace](/nerve-centre/connectors#connectors-by-type) ## At a glance > Real-time alert listing every ASIN that became newly suppressed by Amazon in the last 24 hours. The earliest signal that a catalogue policy change, attribute audit, or compliance flag has hit your store; usually fixable in minutes if caught the same day. | | | | ---------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **What it counts** | `COUNT(listings WHERE status TRANSITIONED TO 'SUPPRESSED' in last 24H)` from the SP-API Listings Items API, with the prior state retained from the previous poll cycle to detect the transition. | | **API endpoint + report** | SP-API `GET /listings/2021-08-01/items` per SKU, plus the *Suppressed Listing Report* (Reports API report type `GET_MERCHANT_LISTINGS_DEFECT_DATA`) for backfill of missed transitions during connector-side outages. | | **ASIN vs account scope** | **ASIN-level events listed.** Each ASIN that crossed into suppression in the last 24h appears once with its reason code and trailing 30D revenue. | | **Buy Box impact** | Direct and total. A suppressed ASIN cannot win Buy Box. Every newly-suppressed ASIN in this list is generating zero revenue right now until cleared. | | **FBA vs FBM** | Both. FBA-suppressed inventory is more painful because storage fees continue to accrue on stock that can't sell; FBM-suppressed inventory just sits on your shelves at zero opportunity cost. | | **Fees / commission** | Not applicable. | | **Refunds** | Not applicable to a state-transition alert. | | **Cancellations** | Not applicable. | | **Currency** | Not applicable. | | **Marketplace dynamics** | Suppression bursts often cluster around Amazon policy rollouts (GTIN tightening, image-policy enforcement waves, hazmat re-classification). When Amazon flips a category-wide rule, dozens of ASINs in the affected category can be auto-suppressed within hours. | | **Return-window vs refund-window** | Not applicable. | | **Time window** | `24H` (the alert triggers on the rolling 24-hour transition window; the burst itself can compress into 1 to 4 hours when Amazon does a policy rollout). | | **Alert trigger** | `>0`, the alert is designed to be silent on a clean day; any new suppression deserves attention. | | **Sentiment key** | `missing_attrs`. | | **Roles** | owner, operations, marketing. | ## Calculation Calculated automatically from your Amazon (Selling Partner) data. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading. ## Worked example A FBA seller running a 540-ASIN home fragrance and candle book on amazon.co.uk + amazon.de + amazon.fr. Settlement currency GBP. The alert fired at 03:42 BST on 09 May 26 reporting **6 newly-suppressed ASINs** in the prior 24 hours. The drill-down: | ASIN | Marketplace | Reason | Trailing 30D revenue | Fix path | | -------------------------- | ------------ | ------------------------------- | ------------------------ | ---------------------------------------------------- | | B08CAN0011 | UK + DE + FR | "Hazmat documentation required" | £4,200 | Upload SDS sheet via Compliance Portal (1 to 5 days) | | B08CAN0012 | UK + DE + FR | "Hazmat documentation required" | £3,840 | Same | | B08CAN0013 | UK + DE + FR | "Hazmat documentation required" | £2,160 | Same | | **Total revenue affected** | | | **£10,200 trailing 30D** | | (All 6 entries in the alert collapse to 3 unique SKUs because each SKU is suppressed on 3 marketplaces simultaneously.) Five things to notice that are specific to Amazon: 1. **Buy Box loss = sales loss, instantly, but suppression is even more brutal.** A non-Buy-Box ASIN still appears in search and the offer carousel; a suppressed ASIN is fully invisible. The 6 newly-suppressed ASINs went from 100% Buy Box win to 0% revenue overnight. The card translates this to an immediate £340/day burn rate against the trailing 30D average. 2. **Three SKUs, one root cause: a category-wide policy change.** All three were suppressed simultaneously because Amazon rolled out tighter hazmat documentation requirements for candles in the Europe marketplaces overnight. The fix isn't per-SKU; it's uploading SDS documentation once via the Compliance Portal, which then propagates to all three SKUs across all three marketplaces. Always check for a common root cause before treating each suppression as a separate ticket. 3. **Commission erodes 12 to 15% of headline, but suppression erodes 100% until cleared.** Fees are commercial; suppression is existential for the affected ASINs. Always clear suppressions before any other catalogue work; the cost of inaction is total. 4. **Amazon-first buyers don't migrate to your DTC site.** The brand pushed a Klaviyo email promoting the affected products on their Shopify store while the suppression was live. Click-through 1.3%, conversion 0.3%. Same pattern as on other Amazon revenue-loss events. Don't try to substitute one channel for the other on short notice. 5. **Out-of-stock punishes you for weeks, and so does suppression.** The 5-day SDS upload + Amazon review window meant the 3 ASINs were invisible for 5 days. Once unsuppressed, organic search rank took another 7 to 10 days to fully recover (Amazon's algorithm de-prioritises recently-recovered listings). Total revenue impact, including the recovery curve, was about 12 to 15 days of compromised performance against a 5-day actual outage. ## Sibling cards merchants should reference together This alert is the **same-day fix queue**. Pair it with these to triage: | Card | Why pair it with Suppression Burst | | --------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------- | | [Suppressed Listings](/nerve-centre/kpi-cards/amazon/suppressed-listings) | The persistent state count. Burst alert tells you "today's new"; this card tells you "the standing total." | | [Revenue at Risk (live)](/nerve-centre/kpi-cards/amazon/revenue-at-risk) | Translates suppression count into £/month at risk, including the burst. | | [Suppressions Detail](/nerve-centre/kpi-cards/amazon/suppressed-listings) | The full per-ASIN drill-down with reason codes. | | [Catalogue Drift vs DTC](/nerve-centre/kpi-cards/amazon/catalogue-drift-vs-dtc) | Drift between Amazon and DTC product data sometimes precedes suppression (a price change on DTC didn't sync, eventually triggered an Amazon validation flag). | | [Account Health Status](/nerve-centre/kpi-cards/amazon/account-health-status) | Account Health flips can trigger suppression cascades; check both together. | | [Listings Total](/nerve-centre/kpi-cards/amazon/active-listings) | Denominator for the suppression-rate calculation. >5% is a structural problem. | | [Brand Registry Coverage](/nerve-centre/kpi-cards/amazon/brand-registry-coverage) | Brand-registry-related suppressions live here. | | [Shopify Total Revenue](/nerve-centre/kpi-cards/shopify/total-revenue) | DTC counterpart for hybrid brands; useful to size whether Shopify can absorb temporary Amazon revenue loss (usually no). | ## Reconciling against the vendor's own dashboard **Where to look in Amazon Seller Central:** 1. [**Inventory → Manage Inventory → Suppressed**](https://sellercentral.amazon.com/inventory) shows every currently-suppressed listing. Sort by date-added to see today's transitions at the top. 2. [**Catalogue → Listing Quality and Help**](https://sellercentral.amazon.com/listing-quality-dashboard) groups suppressions by issue type for bulk-fixing. 3. [**Performance → Notifications**](https://sellercentral.amazon.com/performance/notifications) emails you on suppression events for some categories (compliance, IP, hazmat) but does NOT email on most catalogue-attribute suppressions (missing GTIN, image policy). This card is the only reliable signal for the latter. **Why our number may legitimately differ from Seller Central:** | Reason | Direction | Why | | ---------------------------------- | -------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Time zone** | Boundary hours | Amazon timestamps Listings Items API state in UTC at the API layer but Seller Central displays in PST/PDT. The 24-hour rolling window is computed on UTC; Seller Central's "today" shifts by 7 to 8 hours. | | **Settlement-period lag** | Not applicable | Suppression is unrelated to disbursement timing. | | **API rate limits** | Ours can lag by 30 to 60 minutes | The Listings Items API is rate-limited; the connector polls every 30 to 60 minutes per marketplace. A suppression that landed 5 minutes ago may not be in the burst alert until the next poll cycle. | | **Reports API generation latency** | Either | The async Suppressed Listing Report has 4 to 24 hour latency; we use the live API instead so we generally lead the report. | | **Bulk policy rollouts** | Identical | When Amazon rolls out a category-wide rule change, dozens of ASINs can be auto-suppressed simultaneously. Both Seller Central and this card see the same wave; reconcile by sorting both by suppression date. | **Cross-connector reconciliation:** | Card | Expected relationship | What causes legitimate divergence | | -------------------------------------------------------------------------------- | --------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------- | | [`shopify.total_revenue`](/nerve-centre/kpi-cards/shopify/total-revenue) | **No relationship.** | Shopify has no suppression concept. The DTC analogue is "products with broken images / missing prices" surfaced in different cards. | | [`bigcommerce.total_revenue`](/nerve-centre/kpi-cards/bigcommerce/total-revenue) | **No relationship.** | Same as Shopify. | | [`amazon_ads.aads_acos`](/nerve-centre/amazon_ads/aads_acos) | Ad spend on suppressed ASINs is fully wasted. | Pause ad campaigns on burst-flagged ASINs immediately; resume when unsuppressed. | | [`shipbob.fulfilment_rate`](/nerve-centre/kpi-cards/shipbob/fulfilment-rate) | None directly | Suppressions are catalogue-side; ShipBob is fulfilment-side. | ***
Marketplace-peer documentation cross-reference (for sellers on multiple marketplaces) eBay's nearest analogue is the *Out of Compliance* listing flag burst, which behaves similarly (listings hidden on policy violation) but is triggered by different policy categories. The mechanic is similar, the rule-sets differ. * [`ebay.ebay_out_of_compliance_burst`](/nerve-centre/ebay/ebay_out_of_compliance_burst) (when connected; loose analogue)
## Known limitations / merchant FAQs **The alert just fired with 8 ASINs. What do I do in the next hour?** Look for a common reason code first. In nearly every burst, 80%+ of the entries share the same root cause: a category-wide policy rollout, a supplier feed update that broke GTIN matching, or an image-policy enforcement wave. If they share a reason, the fix is one workflow, not 8. If reasons are mixed, prioritise by trailing 30D revenue (the column on the right of the drill-down) and act on the top 3 first. **Why does Amazon suppress my listing without emailing me?** Amazon emails on compliance and IP-related suppressions (hazmat, restricted items, brand registry). Amazon does NOT email on routine catalogue-attribute suppressions (missing GTIN, image policy, listing length, missing required attributes). The lack of an email is the failure mode this alert is designed to fix; without this card, attribute suppressions can sit unnoticed for days or weeks. **Commission, fees, do they affect this alert?** Not directly. Suppression is a catalogue state, unrelated to fees. But suppressed FBA inventory continues to accrue storage fees while it can't sell, so suppression is *more* costly on FBA than on FBM. Pair with [Storage Fees](/nerve-centre/kpi-cards/amazon/fba-storage-fees) and [Long-Term Storage Risk](/nerve-centre/kpi-cards/amazon/asins-approaching-long-term-storage) if the burst is FBA-heavy. **ACOS, what should my Amazon Ads team do during a suppression burst?** Pause campaigns on every newly-suppressed ASIN immediately. Ads on a suppressed ASIN are fully wasted (the listing isn't visible to shoppers; the click goes to a "currently unavailable" page). Once unsuppressed, restart the campaigns. Cross-check on [Ad Spend on Out-of-Stock ASINs](/nerve-centre/kpi-cards/amazon/ad-spend-on-out-of-stock-asins), which treats suppression and OOS the same way for ad-waste purposes. **FBA vs FBM, do suppressions land differently?** Suppression mechanics are identical. The cost of inaction differs. FBA-suppressed inventory: storage fees keep accruing, working capital is tied up in unsellable stock. FBM-suppressed inventory: just sits on your shelves. Always prioritise FBA suppressions; the storage clock is running. **Multi-marketplace, how does the alert handle the same SKU suppressed on multiple marketplaces?** Each ASIN-marketplace pair is one entry. If a single SKU is suppressed on UK + DE + FR simultaneously (common with category-wide policy rollouts), the alert lists 3 entries. The drill-down deduplicates by SKU when there's a shared reason code, so you see the underlying issue once with a "3 marketplaces" badge. The total count in the headline reflects the per-marketplace number for severity-sorting. **Settlement timing, does suppression affect when I get paid?** Yes, indirectly. Settlements already in the pipeline continue to clear on the standard 14-day cycle. But suppressed ASINs generate zero new orders until cleared, so future settlements are smaller. The cash impact lags the revenue impact by 14 days both on the way down and on the way back up. Pair with [Pending Settlement](/nerve-centre/kpi-cards/amazon/pending-settlement). **Return-window confusion, do return-window issues cause suppressions?** Sometimes. High return rates on a specific ASIN can trigger Amazon to flag it as defective and auto-suppress under the "Customer-reported defect" reason. Once the ASIN crosses Amazon's internal defect-rate threshold (typically 2 to 5%) the suppression triggers. Fix: address the defect, submit a Plan of Action through Seller Central. Pair with [ODR](/nerve-centre/kpi-cards/amazon/order-defect-rate) and [Return Rate](/nerve-centre/kpi-cards/amazon/return-rate). **Why isn't the Shopify-Amazon channel app a useful tool here?** Because the channel app is publishing-only; it pushes Shopify product data to Amazon at intervals. It has no signal on Amazon's suppression state. The SP-API is the source of truth; treat the channel app as a publishing tool only, not a monitoring tool. If your channel app sync is incomplete (e.g. it pushes price but not GTIN), this alert can fire because Amazon's GTIN validation has updated faster than your channel app catches. **Why does today's alert sometimes mention an ASIN that I cleared yesterday?** Two reasons. (1) Amazon can re-suppress the same ASIN multiple times in a week if the underlying issue is structural (a supplier feed that keeps regenerating with a bad GTIN, an image hosting failure that intermittently serves a corrupted file). The alert is right; the recurrence is real. (2) An SP-API outage during the prior 24h may have caused the connector to miss the suppress-then-clear cycle, so the alert is reporting yesterday's suppression as if it's new today. If you see the same ASIN on the alert two days running, drill into the per-ASIN detail to confirm whether it's a true recurrence or a connector-side artefact. *** ### Tracked live in Vortex IQ Nerve Centre *New Suppressions (24h)* is one of hundreds of KPI pulses Vortex IQ tracks across Amazon (Selling Partner) and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English. [Start for free](https://app.vortexiq.ai/login) or [book a demo](https://www.vortexiq.ai/contact-us) to see this metric running on your own data.