> ## Documentation Index > Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt > Use this file to discover all available pages before exploring further. # Refund Volume, Authorize.net > Refund Volume for Authorize.net stores. Tracked live in Vortex IQ Nerve Centre. How to read it, why it matters, and how to act on it. **Metrics type:** [Supporting Metrics](/nerve-centre/overview#metrics-types-explained) • **Category:** [Payment Gateway](/nerve-centre/connectors#connectors-by-type) ## At a glance > The total **dollar amount refunded to customers** in the period. Absolute view (not ratio). The number to subtract from gross volume for a net-of-refunds figure. | | | | ---------------------------- | --------------------------------------------------------------------------------------------------------------------- | | **What it counts** | `SUM(refund.settleAmount)` where `transactionType = refundTransaction` and `transactionStatus = settledSuccessfully`. | | **API endpoint** | [`getTransactionListRequest`](https://developer.authorize.net/api/reference/index.html#transaction-reporting). | | **Currency** | USD-dominant; multi-currency stacked. | | **Refunds counted** | Full and partial. | | **Refund timing** | Issue date (when the refund was processed). | | **Disputes / chargebacks** | NOT counted (separate metric). | | **eCheck.Net (ACH) refunds** | Counted; ACH refunds settle 3 to 5 business days like the original. | | **Voided pre-settlement** | Excluded (no money moved). | | **Time window** | `30D vsP`. | | **Alert trigger** | `+25% vsP` relative spike. | | **Roles** | owner, finance, operations | ## Calculation Calculated automatically from your Authorize.net data. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading. ## Worked example "Heartland Hardware Co.", 30 days ending 02 May 26. | Channel | Refund volume | Count | Avg refund | | ------------- | -------------- | ------ | ----------- | | Web checkout | USD 12,400 | 38 | USD 326 | | B2B portal | USD 4,800 | 3 | USD 1,600 | | MOTO phone | USD 1,700 | 1 | USD 1,700 | | ARB recurring | USD 0 | 0 | - | | **Total** | **USD 18,900** | **42** | **USD 450** | What the merchant should notice: 1. **Total USD 18,900 against USD 1.87M revenue is 1.0%.** See [`aut_refund_rate`](/nerve-centre/kpi-cards/authorize-net/refund-rate) for the rate view. 2. **B2B average refund USD 1,600 is 5x web average.** Reflects B2B AOV; a single B2B return is materially worse for revenue than a web return. Investigate the 3 B2B returns individually; each is a strategic loss. 3. **Web channel 38 refunds is volume-noisy.** Top 1 to 3 SKUs typically drive 50 to 70% of count. Drilldown by SKU. 4. **MOTO single-event USD 1,700 is suspicious.** A high-value phone-keyed-in MOTO refund warrants review for fraud (a sales-rep collusion pattern), legitimate large customer return, or refund-keyed-in error. 5. **ARB at zero is correct.** Subscription cancellations stop future rebills; refunding past rebills is rare and typically only for billing errors. ## Sibling cards merchants should reference together | Card | Why pair it with Refund Volume | | ------------------------------------------------------------------------------------------------------------------------------------------------ | ----------------------------------------- | | [`aut_refund_rate`](/nerve-centre/kpi-cards/authorize-net/refund-rate) | The rate; volume divided by revenue. | | [`aut_total_volume`](/nerve-centre/kpi-cards/authorize-net/total-volume) | Gross volume; subtract this card for net. | | [`aut_chargeback_rate`](/nerve-centre/kpi-cards/authorize-net/chargeback-rate) | Buyer-initiated cousin. | | Stripe [`stripe_refund_value`](/nerve-centre/kpi-cards/stripe/refund-value) / PayPal [`pp_refund_volume`](/nerve-centre/paypal/pp_refund_volume) | Cross-PSP comparison. | ## Reconciling against the vendor's own dashboard **Where to look in the Authorize.Net Dashboard:** [account.authorize.net](https://account.authorize.net) → **Reports → Transaction Statistics** with `transactionType = refundTransaction` filter. Sum the amount column. **Why our number may differ:** | Reason | Direction | Why | | ---------------------------- | --------------------- | ---------------------------------------------------------------- | | **Time zone** | Boundary days off | Pacific batch cut-off vs UTC. | | **Refund settlement timing** | Theirs slightly later | A refund issued today settles overnight; we count by issue date. | **Cross-connector reconciliation:** | Comparison | Expected | Why | | ---------------------------------------------------- | ------------------------------------------------- | --------------------------------- | | `aut_refund_volume` ↔ commerce-platform refund total | Approximately equal for Authorize.Net-paid orders | Other gateways' refunds excluded. | ## Known limitations / merchant FAQs **A single large refund event spiked my volume, normal?** Possible causes: (1) batch refund of a defective-product recall, (2) accidental double-charge corrected, (3) wholesale-customer return, (4) sales-rep error on a B2B order. Drill down by `referenceTransactionId` to identify the original sale. **Refund volume is higher than gross sale, possible?** In a single day yes (refunds of older sales exceed today's new sales). Over a 30-day window it shouldn't happen and indicates a data sync issue or aggressive product-recall cycle. **Are unlinked refunds (credits) counted?** Yes. Authorize.Net allows "unlinked refunds" via `transactionType = refundTransaction` without a `refTransId`; these go through if the acquirer permits. Counted here. Most acquirers restrict unlinked refunds to chargeback-prevention scenarios. **Refund window expiration?** Authorize.Net allows 120 days from the original transaction. Beyond that, only unlinked credits work. **Refund vs void, financial difference?** A void cancels a captured-but-not-yet-batched transaction; the customer was never billed. A refund returns funds to a customer who was already billed (post-batch). This card counts only refunds. **ACH refunds, special handling?** Same `refundTransaction` type. Settlement takes 3 to 5 business days, same as the original. **Visa ownership of Authorize.Net, refund processing change?** No. Refund mechanics unchanged. *** ### Tracked live in Vortex IQ Nerve Centre *Refund Volume* is one of hundreds of KPI pulses Vortex IQ tracks across Authorize.net and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English. [Start for free](https://app.vortexiq.ai/login) or [book a demo](https://www.vortexiq.ai/contact-us) to see this metric running on your own data.