> ## Documentation Index > Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt > Use this file to discover all available pages before exploring further. # Importer Sync Health, Bonanza > Importer Sync Health for Bonanza stores. Tracked live in Vortex IQ Nerve Centre. How to read it, why it matters, and how to act on it. **Card class:** [Hero](/nerve-centre/overview#card-classes-explained) • **Category:** [Marketplace](/nerve-centre/connectors#connectors-by-type) ## At a glance > **Importer Sync Health** measures how reliably your other channels mirror into Bonanza. It reports the percentage of eBay, Amazon, Etsy, and Shopify items successfully synced to your booth through the Bonanza Importer over the last 24 hours. A healthy booth keeps this near 100%; a reading below 95% signals a sync gap where some source items did not make it across. Because so much of a multichannel catalog rides on the Importer, this gauge is a frontline health signal. | | | | --------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **What it counts** | The percentage of eBay, Amazon, Etsy, and Shopify items successfully mirrored into your Bonanza booth via the Importer in the last 24 hours. | | **Sample type** | Backend API data from Bonanza, refreshed on the standard data refresh. | | **Why it matters** | The Importer is the backbone of a multichannel booth. A drop here means listings are missing or stale on Bonanza, costing visibility and sales until the sync recovers. | | **Reading the value** | Read it as a percentage; near 100% is healthy. Below 95% flags a sync gap worth investigating per source platform. | | **Currency** | percent | | **Time window** | `24H` | | **Alert trigger** | `<95%` | | **Sentiment key** | `bon_importer_sync_health` | | **Roles** | owner, operations | ## Calculation Vortex IQ compares the items expected from your connected source channels against those that actually synced into Bonanza through the Importer over the last 24 hours, then expresses the successful share as a percentage. A reading near 100% means almost every source item is mirrored; a shortfall reflects items that failed to import or fell out of sync. See the At a glance summary above for the 95% health line and the worked example below for a typical reading. ## Worked example *A representative reading of **Importer Sync Health** for a typical merchant on Bonanza.* On 14 Mar 26 a booth's gauge fell to 92%, below the 95% alert, after sitting at 99% the day before. The shortfall traced to roughly 40 Etsy items that failed to mirror following a price change on the source side. The interpretation was a partial Importer failure on the Etsy channel, and the action was to re-run the Etsy import and confirm the missing items reappeared on the booth. Vortex Mind traces the upstream cause, here the Etsy sync failure, and Ask Viq lets you ask "which source channel is failing to sync" in plain English. ## Sibling cards merchants should reference together | Card | Why merchants reach for it | | ---------------------------------------------------------------------------------------------- | ----------------------------------------------------------------- | | [`bon_imported_listing_split`](/nerve-centre/kpi-cards/bonanza/imported-vs-manual-listings) | Listing Health sibling: Imported vs Manual Listings. | | [`bon_xc_price_parity`](/nerve-centre/kpi-cards/bonanza/price-drift-vs-ebay-etsy-via-importer) | Cross-connector sibling: Price Drift vs eBay / Etsy via Importer. | | [`bon_xc_catalogue_drift_vs_bc`](/nerve-centre/kpi-cards/bonanza/listings-drifting-from-bc) | Cross-connector sibling: Listings Drifting from BC. | | [`bon_total_listings`](/nerve-centre/kpi-cards/bonanza/total-listings) | Listing Health sibling: Total Listings. | | [`bon_marketplace_health_score`](/nerve-centre/kpi-cards/bonanza/bonanza-booth-health-score) | Executive sibling: Bonanza Booth Health Score. | ## Reconciling against Bonanza **Where to look in Bonanza's own dashboard:** Open your booth dashboard and check the Importer status area, where Bonanza reports the last sync time and any failed or pending items per connected channel. Compare those failure counts against the gauge. **Why the Vortex IQ value may legitimately differ:** | Reason | Direction | What to do | | ------------------------------------------------------------------------------------------------------------- | --------- | ------------------------ | | **Period boundary.** Vortex IQ uses a 24-hour window by default; Bonanza dashboards may use calendar periods. | Variable | Match the period range. | | **Time zone.** Bonanza uses account time zone; Vortex IQ aligns to merchant reporting time zone. | Marginal | Confirm time zone match. | | **Filter scope.** Profile-level filters (booth, channel, test orders) may narrow the Vortex IQ view. | Variable | Match filter settings. | **Cross-connector reconciliation:** complement with sibling cards in the same category for the full diagnostic picture. For divergence investigations, use Vortex Mind. ## Known limitations / merchant FAQs **Q: How often does Importer Sync Health update?** It evaluates a rolling 24-hour window and recomputes on the standard data refresh, typically every 30 to 60 minutes. Force a manual refresh from the dashboard if you need the latest reading immediately. **Q: Why does my Bonanza dashboard show a different number?** The usual reasons are period-boundary differences (Vortex IQ uses a 24-hour window versus Bonanza's calendar views), time-zone alignment, and filter scope (profile-level versus Bonanza's all-booth view). Match these before assuming a real divergence. **Q: My gauge dropped below 95%. Where do I start?** Check which source channel is failing first, since a drop usually isolates to one platform. Use Imported vs Manual Listings to see which source slice shrank, then re-run that channel's import. **Q: Can I customise the alert threshold?** Yes, sensitivity thresholds are configurable per profile in the Sensitivity tab. Adjust to match your business baseline rather than relying on the generic default. *** ### Tracked live in Vortex IQ Nerve Centre *Importer Sync Health* is one of hundreds of KPI pulses Vortex IQ tracks across Bonanza and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English. [Start for free](https://app.vortexiq.ai/login) or [book a demo](https://www.vortexiq.ai/contact-us) to see this metric running on your own data.