> ## Documentation Index > Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt > Use this file to discover all available pages before exploring further. # On-Time Shipping Rate, Bonanza > On-Time Shipping Rate for Bonanza stores. Tracked live in Vortex IQ Nerve Centre. How to read it, why it matters, and how to act on it. **Card class:** [Hero](/nerve-centre/overview#card-classes-explained) • **Category:** [Marketplace](/nerve-centre/connectors#connectors-by-type) ## At a glance > **On-Time Shipping Rate** tracks the share of orders you ship by their ship-by deadline. On Bonanza, dispatching on time protects your booth standing and the buyer trust that drives repeat sales and good feedback. A reading near 100% is the goal; below 95% starts to put both standing and reputation at risk. It is one of the clearest operational signals of whether fulfilment is keeping pace with orders. | | | | --------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **What it counts** | The percentage of orders shipped on or before their ship-by deadline over the window. | | **Sample type** | Backend API data from Bonanza, refreshed on the standard data refresh. | | **Why it matters** | Late dispatch erodes buyer trust, invites negative feedback, and can dent your booth standing. Keeping this high protects reputation and the repeat business that follows. | | **Reading the value** | Read it as a percentage; near 100% is healthy. Below 95% flags a fulfilment problem worth acting on before standing suffers. | | **Currency** | percent | | **Time window** | `30D vsP` | | **Alert trigger** | `<95%` | | **Sentiment key** | `bon_on_time_ship_rate` | | **Roles** | owner, operations | ## Calculation Vortex IQ counts orders shipped on or before their ship-by deadline over the window and divides by the total orders due to ship in that period, expressed as a percentage. Orders dispatched after the deadline lower the rate. The comparison runs against the prior period so you can see whether fulfilment is improving or slipping. See the At a glance summary above for the 95% line and the worked example below for a typical reading. ## Worked example *A representative reading of **On-Time Shipping Rate** for a typical merchant on Bonanza.* On 14 Mar 26 a booth's rate fell to 93%, below the 95% alert, down from 98% the prior period. Of 200 orders due to ship, 14 went out late, clustered around a long weekend when packing fell behind. The interpretation was a staffing gap rather than a systemic carrier issue, and the action was to pre-stage popular items and add a packing shift ahead of the next holiday. Vortex Mind traces the upstream cause, here the long-weekend backlog, and Ask Viq lets you ask "which orders shipped late last month" in plain English. ## Sibling cards merchants should reference together | Card | Why merchants reach for it | | -------------------------------------------------------------------------------------------- | ---------------------------------------------- | | [`bon_pending_ship`](/nerve-centre/kpi-cards/bonanza/pending-shipment) | Fulfilment sibling: Pending Shipment. | | [`bon_cancellation_rate`](/nerve-centre/kpi-cards/bonanza/cancellation-rate) | Fulfilment sibling: Cancellation Rate. | | [`bon_rating_average`](/nerve-centre/kpi-cards/bonanza/avg-review-rating) | Reputation sibling: Booth Rating. | | [`bon_marketplace_health_score`](/nerve-centre/kpi-cards/bonanza/bonanza-booth-health-score) | Executive sibling: Bonanza Booth Health Score. | ## Reconciling against Bonanza **Where to look in Bonanza's own dashboard:** Open your booth dashboard and review the selling and orders area, where Bonanza shows each order's ship-by date and the date it was marked shipped. Comparing those dates over the period reconstructs the on-time rate. **Why the Vortex IQ value may legitimately differ:** | Reason | Direction | What to do | | ---------------------------------------------------------------------------------------------------------------------------------------- | --------- | ------------------------ | | **Period boundary.** Vortex IQ uses a 30-day rolling window versus prior period by default; Bonanza dashboards may use calendar periods. | Variable | Match the period range. | | **Time zone.** Bonanza uses account time zone; Vortex IQ aligns to merchant reporting time zone. | Marginal | Confirm time zone match. | | **Filter scope.** Profile-level filters (booth, channel, test orders) may narrow the Vortex IQ view. | Variable | Match filter settings. | **Cross-connector reconciliation:** complement with sibling cards in the same category for the full diagnostic picture. For divergence investigations, use Vortex Mind. ## Known limitations / merchant FAQs **Q: How often does On-Time Shipping Rate update?** It recalculates on the standard data refresh, typically every 30 to 60 minutes, across the rolling 30-day window versus prior period. Force a manual refresh from the dashboard if you need the latest figure immediately. **Q: Why does my Bonanza dashboard show a different number?** The usual reasons are period-boundary differences (Vortex IQ uses a 30-day rolling window versus Bonanza's calendar months), time-zone alignment, and filter scope (profile-level versus Bonanza's all-booth view). Match these before assuming a real divergence. **Q: An order shows shipped but still counts as late. Why?** On-time status compares the shipped date against the order's ship-by deadline, so an order dispatched after its deadline counts as late even though it is now shipped. Pull the pending-shipment queue forward to stay ahead of deadlines. **Q: Can I customise the alert threshold?** Yes, sensitivity thresholds are configurable per profile in the Sensitivity tab. Adjust to match your business baseline rather than relying on the generic default. *** ### Tracked live in Vortex IQ Nerve Centre *On-Time Shipping Rate* is one of hundreds of KPI pulses Vortex IQ tracks across Bonanza and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English. [Start for free](https://app.vortexiq.ai/login) or [book a demo](https://www.vortexiq.ai/contact-us) to see this metric running on your own data.