> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Bring (Posten Norge) audit profile, Vortex IQ

> What the Vortex IQ Bring (Posten Norge) health audit checks: Bring (Posten Norge): Klimanoytrale Share, NO-Domestic vs Nordic-Export OTD & Mypack Pickup Expiry

**[Nerve Centre KPIs](/nerve-centre/kpi-cards/bring) · [Audit Profile](/nerve-centre/kpi-cards/bring/audit) · [Sentiment Settings](/nerve-centre/kpi-cards/bring/sentiment)**

Bring is Posten Norge's B2B carrier brand - strong on Norway-domestic delivery, carbon-neutral (Klimanoytrale) certification, and the Mypack pickup-point vs Hjemlevering home-delivery split. Norway being non-EU means every NO-to-EU shipment needs a tolldokument (export customs document). Findings either cost a customer (Mypack pickup expiry, customs hold at the border) or strip a trust signal (Klimanoytrale share dropping below the 60% certification floor). Cross-references commerce siblings via order\_ref and sibling carriers (PostNord, DPD) via tracking\_number for head-to-head cost and OTD attribution.

## What this audit checks

### Authentication & access

* Dual-header auth still valid: X-MyBring-API-Uid + X-MyBring-API-Key issue 200s (no 401)
* Customer Number (Kundenummer) maps to an active Bring contract (no 'unknown customer')
* Per-Uid+Key rate limit (600/min) not exhausted - throttle 429 rate \< 1%
* validate\_on\_save probe against /booking/api/booking returns success

### On-time delivery & transit

* Norway-domestic OTD (NO->NO) \< 95% rolling 30D (Bring home turf)
* Nordic-export OTD (NO->SE/DK/FI) \< 90% rolling 30D
* Avg transit days exceed product-code target (SERVICEPAKKE, EXPRESS\_NORDIC\_SAME\_DAY)
* First-attempt delivery success rate \< 88% on Hjemlevering home delivery

### Exceptions & failed deliveries

* Exception rate > 3% rolling 30D (status Exception across shipments)
* Mypack pickup expiry rate > 3% (PickupExpired before customer collection)
* ReturnedToSender volume up >10% vs prior period (RTS spike signal)
* NO->EU export customs clearance rate \< 85% within 3 days (tolldokument generation failing)

### Damaged / lost parcels

* Lost-parcel rate (status Lost) > 0.3% rolling 90D
* Damaged-parcel claim rate > 0.5%
* Return-label refund cycle (ReturnLabel status stuck pre-Refunded) > 14 days

### Tracking data completeness

* Tracking-event gap > 24h domestic OR > 3d cross-border on in-transit shipments
* Shipments with zero tracking events after HandedOver > 1% (tracking\_gap\_pct)
* Tracking API /tracking/api/v2/tracking.json 5xx error rate > 5% in last 1h
* Klimanoytrale carbon-neutral shipment share \< 60% (loses certification + storefront badge)

### Cross-channel fulfilment SLA

* Cross-channel: Bring shipment late vs expected\_delivery joined to commerce\_sibling order -> revenue at risk per channel
* Cross-channel: NO/Nordic order with no Bring shipment after 48h (dispatch SLA breach)
* Cross-channel: Bring cost\_nok vs PostNord cost (FX-adjusted) per to\_country\_code -> carrier-mix leak
* Cross-channel: Mypack shipment past pickup-expiry with no proactive customer contact

## Severity thresholds

| Signal                     | Warn | Critical |
| -------------------------- | ---- | -------- |
| `on_time_delivery_rate`    | 95   | 90       |
| `exception_rate`           | 2    | 3        |
| `avg_transit_days`         | 3    | 5        |
| `damaged_rate`             | 0.3  | 0.5      |
| `tracking_gap_pct`         | 1    | 3        |
| `klimanoytrale_share_pct`  | 65   | 60       |
| `mypack_pickup_expiry_pct` | 2    | 3        |
| `customs_clearance_pct`    | 90   | 85       |
| `auth_token_failures_24h`  | 1    | 5        |

## Data sources

* `POST https://api.bring.com/booking/api/booking` - Booking / label generation (write-side, also validate-on-save probe)
* `GET https://api.bring.com/tracking/api/v2/tracking.json` - Tracking events per consignment
* `POST https://api.bring.com/booking/api/booking/returns` - Return-label generation