> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Campaign Monitor audit profile, Vortex IQ

> What the Vortex IQ Campaign Monitor health audit checks: Campaign Monitor: Deliverability & List Hygiene Health

**[Nerve Centre KPIs](/nerve-centre/kpi-cards/campaign-monitor) · [Audit Profile](/nerve-centre/kpi-cards/campaign-monitor/audit) · [Sentiment Settings](/nerve-centre/kpi-cards/campaign-monitor/sentiment)**

Audits Campaign Monitor (createsend) send deliverability, list hygiene, segmentation depth, and the cross-channel email-attributed revenue join. Answers: are sends landing in the inbox, are lists clean, is the account segmented, and how much store revenue does email actually drive (only computable when a commerce sibling is connected)?

## What this audit checks

### Authentication & access

* API key valid and Basic-auth probe to /clients.json returns 200
* Selected client\_id resolves to an accessible account
* Account has View Reports + Manage Lists permissions

### Deliverability

* Bounce rate within ISP ceiling (Bounced / Recipients)
* Spam complaint rate below 0.1% (SpamComplaints / Recipients)
* Unsubscribe rate not spiking vs 30D baseline
* Delivery rate above 95%

### List hygiene

* Hard-bounced subscriber share per list
* Active vs unsubscribed ratio
* Stale lists with no recent send activity

### Segmentation & engagement

* Account has 3+ segments (broadcast-to-all risk below that)
* Recent campaign open rate vs account baseline
* Click-to-open rate trend

### Cross-channel: email-attributed revenue at risk

* Email-attributed revenue share of total store revenue (sibling = shopify | bigcommerce | adobe\_commerce on customer\_email)
* Sends with zero downstream orders within the 7d attribution window
* GA4 sessions per send vs Campaign Monitor opens (Apple MPP inflation check; sibling = google\_analytics on domain)

## Data sources

* `GET https://api.createsend.com/api/v3.3/clients.json` - Auth probe + client inventory
* `GET https://api.createsend.com/api/v3.3/clients/{client_id}/campaigns.json` - Sent campaign inventory
* `GET https://api.createsend.com/api/v3.3/campaigns/{campaign_id}/summary.json` - Per-campaign send / open / click / bounce / spam stats
* `GET https://api.createsend.com/api/v3.3/clients/{client_id}/lists.json` - List inventory + active/bounce/unsub counts
* `GET https://api.createsend.com/api/v3.3/clients/{client_id}/segments.json` - Segment inventory for segmentation-depth check