> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Chartbeat audit profile, Vortex IQ

> What the Vortex IQ Chartbeat health audit checks: Chartbeat: Real-Time Engagement & Editorial Analytics Health

**[Nerve Centre KPIs](/nerve-centre/kpi-cards/chartbeat) · [Audit Profile](/nerve-centre/kpi-cards/chartbeat/audit) · [Sentiment Settings](/nerve-centre/kpi-cards/chartbeat/sentiment)**

Verifies Chartbeat property access and answers four questions: is the live ping tracking actually firing, is audience holding, are pages and referrers pulling engaged traffic, and do engaged sessions convert? The cross-channel area surfaces high-engagement pages that do not convert and live referrers with no matching paid/organic attribution.

## What this audit checks

### Authentication & access

* API key valid for the configured host
* Live quickstats endpoint reachable
* Data region matches account residency (US vs EU host)

### Real-time tracking health

* Concurrents above zero during expected traffic hours (ping JS firing)
* Live toppages returns rows (page-level tracking intact)
* Live referrers returns rows (referrer tracking intact)

### Audience & engagement

* Sessions stable vs prior 30D period
* Bounce rate below ceiling
* Avg session duration and pageviews-per-session not falling together

### Conversion

* Session-conversion rate above floor
* Goal completions recorded in the window
* Cart abandonment rate below ceiling

### Cross-channel

* High-engagement top pages with no ecom orders (sibling = bigcommerce/shopify/adobe\_commerce.order on path/url)
* Live referrers with high traffic but no paid/organic attribution (sibling = google\_ads.campaign / google\_analytics.property)
* Chartbeat session-conversion vs ecom order-conversion divergence for the same host

## Severity thresholds

| Signal                         | Warn | Critical |
| ------------------------------ | ---- | -------- |
| `concurrents_zero_during_peak` | 1    | 0        |
| `sessions_drop_pct`            | 10   | 25       |
| `bounce_rate_pct`              | 60   | 75       |
| `session_conversion_rate_pct`  | 1    | -        |
| `cart_abandonment_rate_pct`    | 75   | 90       |

## Data sources

* `GET https://api.chartbeat.com/live/quickstats/v4` - Real-time concurrents + auth probe
* `GET https://api.chartbeat.com/live/toppages/v3` - Live top pages by concurrents / pageviews
* `GET https://api.chartbeat.com/live/referrers/v3` - Live referrer / channel mix
* `GET https://api.chartbeat.com/historical/traffic/series/v3` - Sessions, users, bounce, engagement trend
* `GET https://api.chartbeat.com/historical/conversions/series/v3` - Goal completions, session-conversion, cart abandonment