> ## Documentation Index > Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt > Use this file to discover all available pages before exploring further. # Clarity Session Outcome vs Ecom Conversion, Microsoft Clarity > Clarity Session Outcome vs Ecom Conversion for Microsoft Clarity stores. Tracked live in Vortex IQ Nerve Centre. How to read it, why it matters, and how to act on it. **Card class:** [Hero](/nerve-centre/overview#card-classes-explained) • **Category:** [Cross-Channel: Revenue at Risk](/nerve-centre/connectors#connectors-by-type) ## At a glance > Clarity Session Outcome vs Ecom Conversion places the success of sessions observed in Microsoft Clarity side by side with the conversion rate your ecommerce platform actually records. When healthy-looking Clarity sessions are not turning into the orders your store reports, the gap points to friction or tracking problems between behaviour and checkout. For merchants, it is an early warning that revenue is leaking somewhere between intent and purchase. | | | | --------------------- | --------------------------------------------------------------------------------------------------------------------------------------------- | | **What it counts** | Clarity-observed session success measured against the ecommerce platform's recorded conversion rate over the window. | | **Sample type** | Behavioural session data from Microsoft Clarity (heatmaps and session recordings), refreshed on the standard data refresh. | | **Why it matters** | A widening gap between observed session quality and recorded conversion flags friction, drop-off, or tracking loss before revenue reports do. | | **Reading the value** | Closely tracking lines are healthy; a growing divergence means behaviour and conversion are telling different stories. | | **Currency** | percent | | **Time window** | `30D` | | **Alert trigger** | `>10pp divergence vs platform` | | **Sentiment key** | `clr_xc_funnel_vs_ecom_conversion` | | **Roles** | owner, marketing | ## Calculation Vortex IQ pairs the session outcome signal that Microsoft Clarity exposes from behavioural data with the conversion rate recorded by your ecommerce platform, then plots both on a dual axis over the selected window so divergence is visible at a glance. The Clarity side reflects observed session success; the conversion side comes from your store platform, not Clarity. See At a glance for the headline definition and the worked example below for a representative reading. ## Worked example *A representative reading of **Clarity Session Outcome vs Ecom Conversion** for a typical merchant on Microsoft Clarity.* Over the 30 days to 12 Mar 26, Clarity-observed session success might hold steady around 6% while your platform conversion rate slides to 3.5%, a divergence past the alert threshold. That gap suggests sessions look successful in behaviour terms but orders are not completing, perhaps due to a broken payment step or lost conversion tracking. Use Vortex Mind to trace the divergence to the affected step, then ask Ask Viq in plain English which device or channel widened the gap most. ## Sibling cards merchants should reference together | Card | Why merchants reach for it | | ----------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------ | | [`clr_xc_session_quality_vs_cart_abandonment`](/nerve-centre/kpi-cards/clarity/frustration-signals-vs-cart-abandonment) | Shows whether the conversion gap coincides with frustration signals around the cart. | | [`clr_xc_landing_page_perf_vs_bounce`](/nerve-centre/kpi-cards/clarity/landing-page-performance-vs-quick-back) | Checks whether slow or quick-back landing pages are starving the funnel before conversion. | | [`clr_xc_traffic_source_vs_revenue`](/nerve-centre/kpi-cards/clarity/session-source-vs-ecom-revenue-attribution) | Reveals which sources drive sessions that do or do not turn into recorded revenue. | | [`clr_session_conversion_rate`](/nerve-centre/kpi-cards/clarity/session-conversion-rate) | The Clarity-side conversion view that this card compares against the platform figure. | | [`clr_javascript_errors_detected`](/nerve-centre/kpi-cards/clarity/javascript-errors-detected) | Script errors are a common cause of healthy sessions failing to convert or report. | ## Reconciling against Microsoft Clarity **Where to look in Microsoft Clarity's own dashboard:** Review the Dashboard insights and session recordings for the period to confirm the Clarity-observed outcome side, but note the ecommerce conversion figure comes from your store platform's own reporting, not Clarity. Confirm the period and any device, channel, or bot filters match the Vortex IQ profile before comparing. **Why the Vortex IQ value may legitimately differ:** | Reason | Direction | What to do | | ------------------------------------------------------------------------------------------------------- | --------- | ---------------------------------- | | **Period boundary.** Vortex IQ uses rolling windows by default; Clarity may use calendar periods. | Variable | Match the period range. | | **Sampling.** Clarity may sample sessions on high-traffic sites; Vortex IQ reads what Clarity exposes. | Variable | Allow for sampling on busy stores. | | **Filter scope.** Profile-level filters (device, channel, bot exclusion) may narrow the Vortex IQ view. | Variable | Match filter settings. | **Cross-connector reconciliation:** complement with sibling cards in the same category for the full diagnostic picture. For divergence investigations, use Vortex Mind. ## Known limitations / merchant FAQs **Q: How often does Clarity Session Outcome vs Ecom Conversion update?** The card refreshes on the standard data refresh (typically every 30-60 minutes for live integrations). For real-time signals, force a manual refresh from the dashboard. **Q: Why does my Microsoft Clarity dashboard show a different number?** The two sides of this card come from different systems: the behavioural side from Clarity, which may sample sessions and apply its own bot and device filters, and the conversion side from your ecommerce platform. Period boundaries and filter scope can differ between the two. Match the period and filters on both sides before assuming a real divergence. **Q: A small divergence is normal, so when should I worry?** Some gap is expected because the two systems measure different things. Focus on sustained divergence beyond your configured threshold, or a sudden widening, rather than day-to-day noise. That pattern is the reliable signal of friction or tracking loss. **Q: Can I customise the alert threshold?** Yes, sensitivity thresholds are configurable per profile in the Sensitivity tab. Adjust to match your business baseline rather than relying on the generic default. *** ### Tracked live in Vortex IQ Nerve Centre *Clarity Session Outcome vs Ecom Conversion* is one of hundreds of KPI pulses Vortex IQ tracks across Microsoft Clarity and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English. [Start for free](https://app.vortexiq.ai/login) or [book a demo](https://www.vortexiq.ai/contact-us) to see this metric running on your own data.