> ## Documentation Index > Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt > Use this file to discover all available pages before exploring further. # Cross-Platform Kill-Shots, the cards that make Vortex IQ more than analytics > Every Vortex IQ cross-platform card joins two or more connectors to compute a value neither tool alone can produce. 148 kill-shot cards across 41 connectors, fully indexed. Every Vortex IQ cross-platform card joins data from two or more connectors to compute a value neither tool alone can produce. These are the cards that make the AI OS positioning real, the cards that no single-tool analytics platform can ship because no single-tool sees both sides of the join. ## The problem with single-tool analytics A merchant who runs BigCommerce, Klaviyo, Google Ads, Datadog, and Royal Mail today already has analytics. Each of those platforms ships a dashboard. Each one tells the merchant a true number inside its own boundary. None of them can tell the merchant which Google Ads campaign is currently spending on an out-of-stock BigCommerce SKU, or how many cart-abandons during the last 5xx-incident window cost the brand in lost orders, or how much revenue is at risk right now from an open New Relic incident. Those questions live in the joins between connectors. The joins are where the catalogue's decision-grade value lives, and the joins are what Vortex IQ ships. A cross-platform card has three properties that a single-tool analytics card cannot reproduce: 1. **Two or more source connectors**. The card's `derive_from:` clause names the connectors and the join keys. Vortex IQ owns the canonical join (SKU, email\_hash, utm\_source, order\_id) between every pair of connected platforms. 2. **Conditional render**. The card's `only_when:` clause hides the card if a required sibling is not connected. A Stripe-only merchant does not see the Stripe-to-Shopify decline-versus-funnel card; the moment they connect Shopify, the card appears with no further configuration. 3. **Decision-grade outcome**. Each card answers a question the merchant otherwise has to assemble manually from two browser tabs and a spreadsheet. The card carries the alert threshold, the sentiment band, and the recommended action. Detail on the tier system, including how cross-platform cards rank against Key Metrics and standard cards in the Nerve Centre dashboard and Vortex Mind reports, lives in [Key Metrics, cross-platform and standard tiers](/nerve-centre/kpi-cards/concepts/hero-cross-platform-tiers). ## The portfolio today **148 cross-platform kill-shot cards across 41 connectors**, indexed below. Each row in each table is a single card. The Joins column names the connectors the card crosses; the Why it's XC column is the one-line answer to "why does this need two connectors to compute". ## Per-connector index ### AbeBooks - 4 XC cards | # | Card | Tier | Joins | Why it's XC | | - | ------------------------------------------------------------------------------------------------------------------------------------------------- | ----------- | ------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------- | | 1 | [ISBN Drift vs Alibris + Amazon](/nerve-centre/kpi-cards/abebooks/isbn-drift-vs-alibris-amazon)
`ab_xc_isbn_drift` | Key Metrics | AbeBooks x sibling book marketplace ISBN listings | ISBNs listed on a sibling book marketplace at a different price / availability. Buyers will arbitrage. | | 2 | [Rare-Book Price Floor Watch](/nerve-centre/kpi-cards/abebooks/rare-book-price-floor-watch)
`ab_xc_rare_book_floor` | standard | AbeBooks x sibling book marketplace listings | High-value ISBNs priced below the floor relative to comparable sibling marketplace listings. | | 3 | [AbeBooks Share of Book-Trade Revenue](/nerve-centre/kpi-cards/abebooks/abebooks-share-of-book-trade-revenue)
`ab_xc_share_of_book_revenue` | standard | AbeBooks x commerce total book revenue | Share of total book-category revenue arriving via this book marketplace vs siblings. | | 4 | [Top-Velocity ISBNs Missing on AbeBooks](/nerve-centre/kpi-cards/abebooks/top-velocity-isbns-missing-on-abebooks)
`ab_xc_top_isbn_missing` | Key Metrics | AbeBooks x sibling book marketplace inventory | High-velocity ISBNs sold on the sibling marketplace but not currently listed here. The "we are leaving money on the table" view. | ### Adobe Commerce - 5 XC cards | # | Card | Tier | Joins | Why it's XC | | - | --------------------------------------------------------------------------------------------------------------------------------------------------- | ----------- | --------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------- | | 1 | [Active Ads on Out-of-Stock SKUs](/nerve-centre/kpi-cards/adobe-commerce/active-ads-on-out-of-stock-skus)
`adobe_xc_ads_on_oos` | Key Metrics | Adobe Commerce x BigCommerce / Shopify / Adobe Commerce inventory | Live ad spend driving traffic to SKUs with stock = 0. Pay-for-clicks-that-cannot-convert in one number. | | 2 | [Amazon Revenue Share vs Adobe DTC](/nerve-centre/kpi-cards/adobe-commerce/amazon-revenue-share-vs-adobe-dtc)
`adobe_xc_amazon_revenue_share` | Key Metrics | Adobe Commerce x Amazon Seller revenue | Share of the brand's commerce revenue arriving via Amazon vs the DTC storefront, in one share gauge. | | 3 | [Catalogue Drift (Adobe ↔ Amazon)](/nerve-centre/kpi-cards/adobe-commerce/catalogue-drift)
`adobe_xc_catalogue_drift` | Key Metrics | Adobe Commerce x marketplace / commerce-sibling catalogue | Listings whose title / price / image diverge from the source-of-truth catalogue. Buyers compare and bounce. | | 4 | [Email-Attributed Revenue Share](/nerve-centre/kpi-cards/adobe-commerce/email-attributed-revenue-share)
`adobe_xc_email_revenue_share` | Key Metrics | Adobe Commerce x BigCommerce / Shopify / Adobe Commerce total revenue | Email-attributed revenue as a % of total store revenue. The CFO's "is email pulling its weight" number. | | 5 | [Revenue at Risk (active incidents)](/nerve-centre/kpi-cards/adobe-commerce/revenue-at-risk)
`adobe_xc_revenue_at_risk_from_incident` | Key Metrics | Adobe Commerce x Datadog / New Relic open incidents | Live revenue/min at risk while a checkout-affecting incident is open. Updates every minute. | ### Alibris - 4 XC cards | # | Card | Tier | Joins | Why it's XC | | - | ---------------------------------------------------------------------------------------------------------------------------------------------- | ----------- | ------------------------------------------------ | -------------------------------------------------------------------------------------------------------------------------------- | | 1 | [ISBN Drift vs AbeBooks + Amazon](/nerve-centre/kpi-cards/alibris/isbn-drift-vs-abebooks-amazon)
`al_xc_isbn_drift` | Key Metrics | Alibris x sibling book marketplace ISBN listings | ISBNs listed on a sibling book marketplace at a different price / availability. Buyers will arbitrage. | | 2 | [Rare-Book Price Floor Watch](/nerve-centre/kpi-cards/alibris/rare-book-price-floor-watch)
`al_xc_rare_book_floor` | standard | Alibris x sibling book marketplace listings | High-value ISBNs priced below the floor relative to comparable sibling marketplace listings. | | 3 | [Alibris Share of Book-Trade Revenue](/nerve-centre/kpi-cards/alibris/alibris-share-of-book-trade-revenue)
`al_xc_share_of_book_revenue` | standard | Alibris x commerce total book revenue | Share of total book-category revenue arriving via this book marketplace vs siblings. | | 4 | [Top-Velocity ISBNs Missing on Alibris](/nerve-centre/kpi-cards/alibris/top-velocity-isbns-missing-on-alibris)
`al_xc_top_isbn_missing` | Key Metrics | Alibris x sibling book marketplace inventory | High-velocity ISBNs sold on the sibling marketplace but not currently listed here. The "we are leaving money on the table" view. | ### Amazon - 4 XC cards | # | Card | Tier | Joins | Why it's XC | | - | --------------------------------------------------------------------------------------------------------------------------------------- | ----------- | ------------------------------------------ | --------------------------------------------------------------------------------------------- | | 1 | [Ad Spend on Out-of-Stock ASINs](/nerve-centre/kpi-cards/amazon/ad-spend-on-out-of-stock-asins)
`amzn_xc_ad_spend_on_oos` | Key Metrics | Amazon x Amazon Ads / Google Ads campaigns | Marketplace listings drawing active ad spend on items that are out of stock at the warehouse. | | 2 | [Catalogue Drift Revenue at Risk](/nerve-centre/kpi-cards/amazon/catalogue-drift-revenue-at-risk)
`amzn_xc_catalogue_drift_value` | standard | Amazon x BigCommerce / Shopify catalogue | Revenue at risk from marketplace listings that drifted from the DTC catalogue. | | 3 | [MAP Violation Risk (vs DTC)](/nerve-centre/kpi-cards/amazon/map-violation-risk)
`amzn_xc_map_violation_risk` | standard | Amazon listing prices x MAP policy | Listings under Minimum Advertised Price risk. Avoids brand penalty before it lands. | | 4 | [Channel Mix (Amazon vs DTC)](/nerve-centre/kpi-cards/amazon/channel-mix)
`amzn_xc_share_of_channel_revenue` | standard | Amazon x commerce channel revenue | Marketplace contribution as a share of all multi-channel revenue. | ### Amazon Prime Shipping - 2 XC cards | # | Card | Tier | Joins | Why it's XC | | - | -------------------------------------------------------------------------------------------------------------------------------------------------- | ----------- | ------------------------------------------------------------------------- | ------------------------------------------------------------------------------- | | 1 | [Late-Shipment Buy Box Loss](/nerve-centre/kpi-cards/amazon-prime-shipping/late-shipment-buy-box-loss)
`amazon_prime_xc_buy_box_correlation` | Key Metrics | Amazon Prime Shipping (Amazon Prime fulfilment) x Amazon buy-box win-rate | Prime fulfilment status correlated with buy-box win-rate per SKU. | | 2 | [SFP Eligibility Risk by ASIN](/nerve-centre/kpi-cards/amazon-prime-shipping/sfp-eligibility-risk-by-asin)
`amazon_prime_xc_sfp_eligibility` | Key Metrics | Amazon Prime Shipping x Amazon Seller-Fulfilled Prime eligibility rules | SKU-level Seller-Fulfilled Prime eligibility derived from shipping performance. | ### APC - 1 XC card | # | Card | Tier | Joins | Why it's XC | | - | -------------------------------------------------------------------------------------------------------------- | ----------- | -------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------- | | 1 | [APC OTD by Sales Channel](/nerve-centre/kpi-cards/apc/apc-otd-by-sales-channel)
`apc_xc_otd_by_channel` | Key Metrics | APC x commerce orders by channel | On-time delivery rate broken down by order source (BC channel / Shopify channel / marketplace). Surfaces where the carrier-channel pair is failing. | ### BigCommerce - 8 XC cards | # | Card | Tier | Joins | Why it's XC | | - | ---------------------------------------------------------------------------------------------------------------------------------------------- | ----------- | -------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------- | | 1 | [Active Ads on Out-of-Stock SKUs](/nerve-centre/kpi-cards/bigcommerce/active-ads-on-out-of-stock-skus)
`bc_xc_ads_on_oos` | Key Metrics | BigCommerce x BigCommerce / Shopify / Adobe Commerce inventory | Live ad spend driving traffic to SKUs with stock = 0. Pay-for-clicks-that-cannot-convert in one number. | | 2 | [Amazon Revenue Share vs DTC](/nerve-centre/kpi-cards/bigcommerce/amazon-revenue-share-vs-dtc)
`bc_xc_amazon_revenue_share` | Key Metrics | BigCommerce x Amazon Seller revenue | Share of the brand's commerce revenue arriving via Amazon vs the DTC storefront, in one share gauge. | | 3 | [Catalogue Drift (BC ↔ Amazon)](/nerve-centre/kpi-cards/bigcommerce/catalogue-drift)
`bc_xc_catalogue_drift` | Key Metrics | BigCommerce x marketplace / commerce-sibling catalogue | Listings whose title / price / image diverge from the source-of-truth catalogue. Buyers compare and bounce. | | 5 | [Email-Attributed Revenue Share](/nerve-centre/kpi-cards/bigcommerce/email-attributed-revenue-share)
`bc_xc_klaviyo_email_revenue_share` | Key Metrics | BigCommerce x Klaviyo email-attributed revenue | Klaviyo's share of this commerce platform's revenue, side-by-side. | | 7 | [Revenue at Risk (live decline spike)](/nerve-centre/kpi-cards/bigcommerce/revenue-at-risk)
`bc_xc_revenue_at_risk_decline_live` | Key Metrics | BigCommerce x Stripe / PayPal decline-rate spikes | Live revenue at risk inside the current decline burst, summed across paid orders the merchant would normally convert. | | 8 | [Revenue at Risk (active incidents)](/nerve-centre/kpi-cards/bigcommerce/revenue-at-risk)
`bc_xc_revenue_at_risk_from_incident` | Key Metrics | BigCommerce x Datadog / New Relic open incidents | Live revenue/min at risk while a checkout-affecting incident is open. Updates every minute. | ### Costco SIP - 3 XC cards | # | Card | Tier | Joins | Why it's XC | | - | ---------------------------------------------------------------------------------------------------------------------------------- | ----------- | --------------------------------------------------------- | ------------------------------------------------------------------------------------------- | | 1 | [Costco Issues in Jira](/nerve-centre/kpi-cards/costco-sip/costco-issues-in-jira)
`costco_xc_cs_escalation_queue` | standard | Costco SIP x support ticket connector | Marketplace-specific customer-service escalations queued for action. | | 2 | [Costco POs via ShipBob (SLA)](/nerve-centre/kpi-cards/costco-sip/costco-pos-via-shipbob)
`costco_xc_fulfilment_via_shipbob` | standard | Costco SIP marketplace orders x ShipBob fulfilment events | Marketplace orders fulfilled via 3PL with carrier and SLA visibility. | | 3 | [Costco vs DTC Pricing Parity](/nerve-centre/kpi-cards/costco-sip/costco-vs-dtc-pricing-parity)
`costco_xc_pricing_parity` | Key Metrics | Costco SIP x sibling marketplace listings | Price parity across marketplaces, anchored on the commerce platform as the canonical price. | ### Cybersource - 4 XC cards | # | Card | Tier | Joins | Why it's XC | | - | -------------------------------------------------------------------------------------------------------------------------------------------------- | ----------- | --------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------- | | 1 | [3DS Friction Revenue Loss](/nerve-centre/kpi-cards/cybersource/3ds-friction-revenue-loss)
`cs_xc_3ds_friction_loss` | standard | Cybersource 3DS challenges x commerce checkout completion | Revenue lost to 3DS step-up friction, separated from real fraud declines. | | 2 | [Decline Spike vs Checkout Funnel Drop](/nerve-centre/kpi-cards/cybersource/decline-spike-vs-checkout-funnel-drop)
`cs_xc_decline_vs_funnel` | Key Metrics | Cybersource decline-rate x commerce checkout funnel | Decline burst correlated with checkout funnel dropout. Distinguishes payment-vendor incident from on-site issue. | | 3 | [Disputes vs Returns Correlation](/nerve-centre/kpi-cards/cybersource/disputes-vs-returns-correlation)
`cs_xc_disputes_to_returns` | standard | Cybersource disputes x commerce returns | Disputes opened that match a commerce return. Separates returnable-good complaints from payment fraud. | | 4 | [Recoverable Revenue (decline-driven)](/nerve-centre/kpi-cards/cybersource/recoverable-revenue)
`cs_xc_recoverable_revenue` | Key Metrics | Cybersource declined-charge value x commerce checkout | Declined-charge value that was recovered or recoverable inside the same session. | ### Datadog - 4 XC cards | # | Card | Tier | Joins | Why it's XC | | - | ----------------------------------------------------------------------------------------------------------------------------------------- | ----------- | --------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------ | | 1 | [Cart Abandonment During 5xx Spikes](/nerve-centre/kpi-cards/datadog/cart-abandonment-during-5xx-spikes)
`dd_xc_abandonment_on_5xx` | standard | Datadog 5xx error spikes x commerce cart-abandon rate | Cart-abandonment rate measured inside 5xx-spike windows vs baseline. The "did the incident cost us sales?" answer. | | 2 | [Checkout Service Health × Sales](/nerve-centre/kpi-cards/datadog/checkout-service-health-sales)
`dd_xc_checkout_svc_health` | Key Metrics | Datadog checkout-service p95 x commerce orders-per-minute | Checkout service latency overlaid with orders-per-minute. Spots the latency / conversion knee. | | 3 | [Conversion Drop During Incidents](/nerve-centre/kpi-cards/datadog/conversion-drop-during-incidents)
`dd_xc_conv_drop_on_incident` | standard | Datadog open incidents x commerce / ad conversion-rate | Conversion-rate drop in the window of an open incident. Quantifies the revenue impact of every incident. | | 4 | [Revenue Lost / Min (active incidents)](/nerve-centre/kpi-cards/datadog/revenue-lost-min)
`dd_xc_revenue_lost_per_min` | Key Metrics | Datadog open incidents x commerce orders-per-minute | Live revenue/min loss while an incident is open. Turns engineering MTTR into a CFO number. | ### DHL InExpress - 1 XC card | # | Card | Tier | Joins | Why it's XC | | - | -------------------------------------------------------------------------------------------------------------------------------- | ----------- | -------------------------------------------------------- | --------------------------------------------------------------------------------- | | 1 | [Customs Dwell Time by Lane](/nerve-centre/kpi-cards/dhl-inexpress/customs-dwell-time-by-lane)
`dhl_xc_customs_dwell_time` | Key Metrics | DHL InExpress parcel events x international order origin | Customs-clearance dwell time on international shipments, by destination corridor. | ### Dotdigital - 4 XC cards | # | Card | Tier | Joins | Why it's XC | | - | --------------------------------------------------------------------------------------------------------------------------------------------- | ----------- | --------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------ | | 1 | [Abandoned-Cart Recovery Value](/nerve-centre/kpi-cards/dotdigital/abandoned-cart-recovery-value)
`dd_xc_abandoned_cart_recovery` | Key Metrics | Dotdigital x BigCommerce / Shopify / Adobe Commerce cart-abandon data | Revenue recovered by the abandoned-cart programme as a % of triggerable abandons. Justifies the email subscription on its own. | | 2 | [Email Share of Total Store Revenue](/nerve-centre/kpi-cards/dotdigital/email-share-of-total-store-revenue)
`dd_xc_email_revenue_share` | Key Metrics | Dotdigital x BigCommerce / Shopify / Adobe Commerce total revenue | Email-attributed revenue as a % of total store revenue. The CFO's "is email pulling its weight" number. | | 3 | [Top Sends → Purchase Lag](/nerve-centre/kpi-cards/dotdigital/top-sends-purchase-lag)
`dd_xc_top_send_to_purchase` | standard | Dotdigital x commerce Placed Order events | Median lag between send/click and order, per top send. Identifies flash-cadence vs nurture-cadence winners. | | 4 | [Unsubs Within 7d of Purchase](/nerve-centre/kpi-cards/dotdigital/unsubs-within-7d-of-purchase)
`dd_xc_unsub_after_post_purchase` | standard | Dotdigital x commerce purchaser set | Unsubs within 7 days of purchase. Single best canary for post-purchase programme over-mailing. | ### DPD - 2 XC cards | # | Card | Tier | Joins | Why it's XC | | - | --------------------------------------------------------------------------------------------------------------------------------------- | ----------- | ------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------- | | 1 | [UK -> EU Cross-Border Exception Rate](/nerve-centre/kpi-cards/dpd/uk-eu-cross-border-exception-rate)
`dpd_xc_brexit_lane_health` | Key Metrics | DPD GB-EU lane events x commerce GB and EU order origin | Brexit-specific lane health for UK-EU shipments. Customs delays, return-to-sender rate, lost parcels. | | 2 | [DPD OTD by Sales Channel](/nerve-centre/kpi-cards/dpd/dpd-otd-by-sales-channel)
`dpd_xc_otd_by_channel` | Key Metrics | DPD x commerce orders by channel | On-time delivery rate broken down by order source (BC channel / Shopify channel / marketplace). Surfaces where the carrier-channel pair is failing. | ### DPD Local - 5 XC cards | # | Card | Tier | Joins | Why it's XC | | - | -------------------------------------------------------------------------------------------------------------------------------------------------- | ----------- | ----------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------- | | 1 | [3PL vs Carrier Delay Attribution](/nerve-centre/kpi-cards/dpdlocal/3pl-vs-carrier-delay-attribution)
`dpdl_xc_3pl_vs_carrier_split` | Key Metrics | DPD Local carrier events x ShipBob / 3PL events | On-time performance comparison between the 3PL-fulfilled lane and direct-carrier lane. | | 2 | [Open Claims Without Jira Ticket](/nerve-centre/kpi-cards/dpdlocal/open-claims-without-jira-ticket)
`dpdl_xc_claim_to_jira` | Key Metrics | DPD Local carrier claims x Jira tickets | Carrier claims routed into Jira with status. Stops claims silently expiring. | | 3 | [Claim Value as % of DPDLocal Revenue](/nerve-centre/kpi-cards/dpdlocal/claim-value-as-of-dpdlocal-revenue)
`dpdl_xc_claim_value_vs_revenue` | standard | DPD Local claim value x commerce revenue | Open carrier-claim value as a share of monthly commerce revenue. Exposure visualised. | | 4 | [Late-Delivery Revenue at Risk](/nerve-centre/kpi-cards/dpdlocal/late-delivery-revenue-at-risk)
`dpdl_xc_late_revenue_at_risk` | Key Metrics | DPD Local late shipments x commerce order value | Order value bound to late-delivery shipments. Refund-risk early-warning. | | 5 | [Carrier OTD by Sales Channel](/nerve-centre/kpi-cards/dpdlocal/carrier-otd-by-sales-channel)
`dpdl_xc_otd_by_channel` | Key Metrics | DPD Local x commerce orders by channel | On-time delivery rate broken down by order source (BC channel / Shopify channel / marketplace). Surfaces where the carrier-channel pair is failing. | ### eBay - 4 XC cards | # | Card | Tier | Joins | Why it's XC | | - | ------------------------------------------------------------------------------------------------------------------------------- | ----------- | --------------------------------------------------- | ----------------------------------------------------------------------------------------------------------- | | 1 | [eBay vs Amazon Revenue Share](/nerve-centre/kpi-cards/ebay/ebay-vs-amazon-revenue-share)
`ebay_xc_amazon_share` | standard | eBay x Amazon Seller revenue | Marketplace share of total channel revenue, surfaced as concentration risk. | | 2 | [Catalogue Drift vs Amazon](/nerve-centre/kpi-cards/ebay/catalogue-drift-vs-amazon)
`ebay_xc_catalogue_drift` | Key Metrics | eBay x marketplace / commerce-sibling catalogue | Listings whose title / price / image diverge from the source-of-truth catalogue. Buyers compare and bounce. | | 3 | [Fulfilment SLA (via ShipBob)](/nerve-centre/kpi-cards/ebay/fulfilment-sla)
`ebay_xc_fulfilment_via_shipbob` | standard | eBay marketplace orders x ShipBob fulfilment events | Marketplace orders fulfilled via 3PL with carrier and SLA visibility. | | 4 | [Amazon Top SKUs Missing on eBay](/nerve-centre/kpi-cards/ebay/amazon-top-skus-missing-on-ebay)
`ebay_xc_missing_on_ebay` | Key Metrics | eBay x eBay listings | Top-selling SKUs that have no live eBay listing. Coverage gap relative to the merchant's eBay velocity. | ### FedEx - 2 XC cards | # | Card | Tier | Joins | Why it's XC | | - | ------------------------------------------------------------------------------------------------------------------------------------------------------------ | ----------- | ---------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------- | | 1 | [International Customs-Hold Rate by Lane](/nerve-centre/kpi-cards/fedex/international-customs-hold-rate-by-lane)
`fedex_xc_international_customs_hold` | Key Metrics | FedEx customs events x commerce international orders | International parcels in customs hold cross-referenced with order value at risk. | | 2 | [FedEx OTD by Sales Channel](/nerve-centre/kpi-cards/fedex/fedex-otd-by-sales-channel)
`fedex_xc_otd_by_channel` | Key Metrics | FedEx x commerce orders by channel | On-time delivery rate broken down by order source (BC channel / Shopify channel / marketplace). Surfaces where the carrier-channel pair is failing. | ### Google Ads - 5 XC cards | # | Card | Tier | Joins | Why it's XC | | - | ----------------------------------------------------------------------------------------------------------------------------------------------- | ----------- | ------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------- | | 1 | [Active Ads on Out-of-Stock SKUs](/nerve-centre/kpi-cards/google-ads/active-ads-on-out-of-stock-skus)
`gads_xc_ads_on_oos` | Key Metrics | Google Ads x BigCommerce / Shopify / Adobe Commerce inventory | Live ad spend driving traffic to SKUs with stock = 0. Pay-for-clicks-that-cannot-convert in one number. | | 2 | [Audience Overlap with Email Programme](/nerve-centre/kpi-cards/google-ads/audience-overlap-with-email-programme)
`gads_xc_email_overlap` | standard | Google Ads audience x Klaviyo / Dotdigital contacts | Audience overlap with the email subscriber base. Paid spend re-acquiring known buyers. | | 3 | [Landing-Page LCP vs Conversion](/nerve-centre/kpi-cards/google-ads/landing-page-lcp-vs-conversion)
`gads_xc_landing_lcp` | Key Metrics | Google Ads landing-page CR x website\_performance LCP | Landing pages with LCP > 4 s and conversion below account-average. Names the page the dev fixes today. | | 4 | [Revenue at Risk (active incidents)](/nerve-centre/kpi-cards/google-ads/revenue-at-risk)
`gads_xc_revenue_at_risk_from_incident` | Key Metrics | Google Ads x Datadog / New Relic open incidents | Live revenue/min at risk while a checkout-affecting incident is open. Updates every minute. | | 5 | [Google Ads Revenue Share](/nerve-centre/kpi-cards/google-ads/google-ads-revenue-share)
`gads_xc_revenue_share` | Key Metrics | Google Ads attributed revenue x commerce / analytics total | Ad-platform share of revenue. Channel-concentration risk surfaced. | ### Google Analytics 4 - 5 XC cards | # | Card | Tier | Joins | Why it's XC | | - | --------------------------------------------------------------------------------------------------------------------------------------------------------------- | ----------- | --------------------------------------------------------- | -------------------------------------------------------------------------------------------------------- | | 1 | [Ad Attribution Consistency (GA4 vs Google Ads)](/nerve-centre/kpi-cards/google-analytics/ad-attribution-consistency)
`ga4_xc_ad_attribution_consistency` | Key Metrics | GA4 channel attribution x ad-platform self-reported | Reconciles GA4 vs ad-vendor attribution. Names the gap between platform claims and analytics. | | 2 | [Email-Attributed Revenue Share](/nerve-centre/kpi-cards/google-analytics/email-attributed-revenue-share)
`ga4_xc_email_attributed_share` | Key Metrics | Google Analytics 4 x email connector attributed revenue | Email channel's share of GA4-attributed revenue, with the GA4-vs-vendor reconciliation built in. | | 3 | [LCP-to-Conversion Correlation](/nerve-centre/kpi-cards/google-analytics/lcp-to-conversion-correlation)
`ga4_xc_lcp_to_conversion` | Key Metrics | Google Analytics 4 LCP x commerce session conversion rate | LCP percentile vs session conversion, on the same time grain. The "is web perf hurting revenue?" answer. | | 4 | [Revenue at Risk (active incidents)](/nerve-centre/kpi-cards/google-analytics/revenue-at-risk)
`ga4_xc_revenue_at_risk_from_incident` | Key Metrics | Google Analytics 4 x Datadog / New Relic open incidents | Live revenue/min at risk while a checkout-affecting incident is open. Updates every minute. | | 5 | [Traffic-to-Revenue Divergence (GA4 vs Commerce)](/nerve-centre/kpi-cards/google-analytics/traffic-to-revenue-divergence)
`ga4_xc_traffic_to_revenue` | Key Metrics | Google Analytics 4 sessions x commerce revenue | Sessions vs revenue per channel, with the GA4 attribution model overlaid. | ### Hermes / Evri - 1 XC card | # | Card | Tier | Joins | Why it's XC | | - | --------------------------------------------------------------------------------------------------------------------------- | ----------- | ------------------------------------------ | --------------------------------------------------------------------------------------------------------------------------------------------------- | | 1 | [Evri OTD by Sales Channel](/nerve-centre/kpi-cards/hermes-evri/evri-otd-by-sales-channel)
`hermes_xc_otd_by_channel` | Key Metrics | Hermes / Evri x commerce orders by channel | On-time delivery rate broken down by order source (BC channel / Shopify channel / marketplace). Surfaces where the carrier-channel pair is failing. | ### HubSpot - 5 XC cards | # | Card | Tier | Joins | Why it's XC | | - | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ----------- | -------------------------------------------------------- | ------------------------------------------------------------------------------------------- | | 1 | [Email-Attributed Commerce Revenue](/nerve-centre/kpi-cards/hubspot/email-attributed-commerce-revenue)
`hs_xc_email_attributed_commerce_revenue` | Key Metrics | HubSpot x BigCommerce / Shopify / Adobe Commerce revenue | CRM-attributed revenue traced into the commerce platform with timeline and cohort. | | 2 | [Lifecycle Stage → First Purchase Conversion](/nerve-centre/kpi-cards/hubspot/lifecycle-stage-first-purchase-conversion)
`hs_xc_lifecycle_first_purchase_conversion` | Key Metrics | HubSpot lifecycle stages x commerce first-order events | Conversion rate from lifecycle stage to first purchase. CRM funnel x commerce activation. | | 3 | [Pipeline-vs-Realised Revenue Gap](/nerve-centre/kpi-cards/hubspot/pipeline-vs-realised-revenue-gap)
`hs_xc_pipeline_vs_realised` | Key Metrics | HubSpot pipeline x commerce realised revenue | Sales pipeline vs realised commerce revenue per stage. Forecast-actual gap, joined. | | 4 | [Top Customers Without HubSpot Contact](/nerve-centre/kpi-cards/hubspot/top-customers-without-hubspot-contact)
`hs_xc_top_customers_no_contact` | Key Metrics | HubSpot contacts x commerce top customers | High-LTV commerce customers missing from the CRM contact base. Leaking nurture opportunity. | | 5 | [Workflow-Triggered Commerce Revenue](/nerve-centre/kpi-cards/hubspot/workflow-triggered-commerce-revenue)
`hs_xc_workflow_triggered_revenue` | standard | HubSpot workflow firings x commerce orders | Revenue attributable to each CRM workflow, ranked. | ### Interlink Express - 1 XC card | # | Card | Tier | Joins | Why it's XC | | - | ---------------------------------------------------------------------------------------------------------------------------------------------- | ----------- | ---------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------- | | 1 | [Interlink OTD by Sales Channel](/nerve-centre/kpi-cards/interlink-express/interlink-otd-by-sales-channel)
`interlink_xc_otd_by_channel` | Key Metrics | Interlink Express x commerce orders by channel | On-time delivery rate broken down by order source (BC channel / Shopify channel / marketplace). Surfaces where the carrier-channel pair is failing. | ### Jira - 2 XC cards | # | Card | Tier | Joins | Why it's XC | | - | ---------------------------------------------------------------------------------------------------------------------------------------------------------- | ----------- | ------------------------------------------------- | ------------------------------------------------------------------------------------------------------------ | | 1 | [Critical Findings Without a Jira Ticket](/nerve-centre/kpi-cards/jira/critical-findings-without-a-jira-ticket)
`jira_xc_critical_finding_no_ticket` | Key Metrics | Vortex Mind audit findings x Jira tickets | High-severity findings that never made it into a Jira ticket. Audit-to-execution gap visualised. | | 2 | [Finding-to-Ticket Dispatch Lag](/nerve-centre/kpi-cards/jira/finding-to-ticket-dispatch-lag)
`jira_xc_finding_dispatch_lag` | standard | Vortex Mind audit findings x Jira ticket creation | Lag between a finding being raised and a Jira ticket being created. Operational responsiveness on autopilot. | ### Klaviyo - 4 XC cards | # | Card | Tier | Joins | Why it's XC | | - | ------------------------------------------------------------------------------------------------------------------------------------------- | ----------- | ------------------------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------ | | 1 | [Abandoned-Cart Recovery Value](/nerve-centre/kpi-cards/klaviyo/abandoned-cart-recovery-value)
`klv_xc_abandoned_cart_recovery` | Key Metrics | Klaviyo x BigCommerce / Shopify / Adobe Commerce cart-abandon data | Revenue recovered by the abandoned-cart programme as a % of triggerable abandons. Justifies the email subscription on its own. | | 2 | [Email Share of Total Store Revenue](/nerve-centre/kpi-cards/klaviyo/email-share-of-total-store-revenue)
`klv_xc_email_revenue_share` | Key Metrics | Klaviyo x BigCommerce / Shopify / Adobe Commerce total revenue | Email-attributed revenue as a % of total store revenue. The CFO's "is email pulling its weight" number. | | 3 | [Top Sends → Purchase Lag](/nerve-centre/kpi-cards/klaviyo/top-sends-purchase-lag)
`klv_xc_top_send_to_purchase` | standard | Klaviyo x commerce Placed Order events | Median lag between send/click and order, per top send. Identifies flash-cadence vs nurture-cadence winners. | | 4 | [Unsubs Within 7d of Purchase](/nerve-centre/kpi-cards/klaviyo/unsubs-within-7d-of-purchase)
`klv_xc_unsub_after_post_purchase` | standard | Klaviyo x commerce purchaser set | Unsubs within 7 days of purchase. Single best canary for post-purchase programme over-mailing. | ### Mailchimp - 5 XC cards | # | Card | Tier | Joins | Why it's XC | | - | -------------------------------------------------------------------------------------------------------------------------------------------- | ----------- | -------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------ | | 1 | [Abandoned-Cart Recovery Value](/nerve-centre/kpi-cards/mailchimp/abandoned-cart-recovery-value)
`mc_xc_abandoned_cart_recovery` | Key Metrics | Mailchimp x BigCommerce / Shopify / Adobe Commerce cart-abandon data | Revenue recovered by the abandoned-cart programme as a % of triggerable abandons. Justifies the email subscription on its own. | | 2 | [Audience Coverage of Customer Base](/nerve-centre/kpi-cards/mailchimp/audience-coverage-of-customer-base)
`mc_xc_audience_coverage` | Key Metrics | Mailchimp x commerce customer set | Fraction of paying customers covered by the email programme. Coverage gap is acquisition spend re-acquiring known buyers. | | 3 | [Email Share of Total Store Revenue](/nerve-centre/kpi-cards/mailchimp/email-share-of-total-store-revenue)
`mc_xc_email_revenue_share` | Key Metrics | Mailchimp x BigCommerce / Shopify / Adobe Commerce total revenue | Email-attributed revenue as a % of total store revenue. The CFO's "is email pulling its weight" number. | | 4 | [Top Sends → Purchase Lag](/nerve-centre/kpi-cards/mailchimp/top-sends-purchase-lag)
`mc_xc_send_to_purchase_lag` | standard | Mailchimp x commerce Placed Order events | Median lag between send/click and order. Reveals which sends drive immediate purchase vs slow-burn pipeline. | | 5 | [Unsubs Within 7d of Purchase](/nerve-centre/kpi-cards/mailchimp/unsubs-within-7d-of-purchase)
`mc_xc_unsub_after_purchase` | standard | Mailchimp x commerce purchaser set | Post-purchase unsub rate. Over-mailing detection. | ### Microsoft Dynamics 365 - 5 XC cards | # | Card | Tier | Joins | Why it's XC | | - | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ----------- | -------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------- | | 1 | [Dead Stock with Active Ad Spend](/nerve-centre/kpi-cards/microsoft-dynamics/dead-stock-with-active-ad-spend)
`msd_xc_dead_stock_with_ad_spend` | Key Metrics | Microsoft Dynamics 365 dead-stock inventory x ad spend | Slow-moving SKUs that are also drawing active ad spend. The "double leak" view across ERP and marketing. | | 2 | [Inventory Sync Drift](/nerve-centre/kpi-cards/microsoft-dynamics/inventory-sync-drift)
`msd_xc_inventory_sync_drift` | standard | Microsoft Dynamics 365 x commerce inventory levels | SKUs where ERP-recorded stock and commerce-platform stock diverged. Overselling or under-selling risk. | | 3 | [OOS with Open Sales Order Demand](/nerve-centre/kpi-cards/microsoft-dynamics/oos-with-open-sales-order-demand)
`msd_xc_oos_with_so_demand` | Key Metrics | Microsoft Dynamics 365 sales-order demand x commerce inventory | OOS SKUs that have open sales-order demand. The prioritised replenishment list. | | 4 | [Revenue Gap, Detailed Breakdown](/nerve-centre/kpi-cards/microsoft-dynamics/revenue-gap-detailed-breakdown)
`msd_xc_revenue_gap_breakdown` | Key Metrics | Microsoft Dynamics 365 GL revenue x commerce-reported revenue | Per-channel reconciliation between ERP and commerce-platform revenue. Quantifies where revenue was lost in the pipe. | | 5 | [Commerce Orders Without Business Central Sales Order](/nerve-centre/kpi-cards/microsoft-dynamics/commerce-orders-without-business-central-sales-order)
`msd_xc_unmapped_orders` | standard | Microsoft Dynamics 365 orders x commerce orders | Commerce orders missing their ERP record. Sync-gap detection before month-end close. | ### Net Dispatch - 1 XC card | # | Card | Tier | Joins | Why it's XC | | - | ------------------------------------------------------------------------------------------------------------------------------------------------ | ----------- | ----------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------- | | 1 | [NetDispatch OTD by Sales Channel](/nerve-centre/kpi-cards/net-dispatch/netdispatch-otd-by-sales-channel)
`net_dispatch_xc_otd_by_channel` | Key Metrics | Net Dispatch x commerce orders by channel | On-time delivery rate broken down by order source (BC channel / Shopify channel / marketplace). Surfaces where the carrier-channel pair is failing. | ### NetSuite - 5 XC cards | # | Card | Tier | Joins | Why it's XC | | - | ------------------------------------------------------------------------------------------------------------------------------------------ | ----------- | ------------------------------------------------ | -------------------------------------------------------------------------------------------------------------------- | | 1 | [Dead Stock with Active Ad Spend](/nerve-centre/kpi-cards/netsuite/dead-stock-with-active-ad-spend)
`ns_xc_dead_stock_with_ad_spend` | Key Metrics | NetSuite dead-stock inventory x ad spend | Slow-moving SKUs that are also drawing active ad spend. The "double leak" view across ERP and marketing. | | 2 | [Inventory Sync Drift](/nerve-centre/kpi-cards/netsuite/inventory-sync-drift)
`ns_xc_inventory_sync_drift` | standard | NetSuite x commerce inventory levels | SKUs where ERP-recorded stock and commerce-platform stock diverged. Overselling or under-selling risk. | | 3 | [OOS with Open SO Demand](/nerve-centre/kpi-cards/netsuite/oos-with-open-so-demand)
`ns_xc_oos_with_so_demand` | Key Metrics | NetSuite sales-order demand x commerce inventory | OOS SKUs that have open sales-order demand. The prioritised replenishment list. | | 4 | [Revenue Gap, Detailed Breakdown](/nerve-centre/kpi-cards/netsuite/revenue-gap-detailed-breakdown)
`ns_xc_revenue_gap_breakdown` | Key Metrics | NetSuite GL revenue x commerce-reported revenue | Per-channel reconciliation between ERP and commerce-platform revenue. Quantifies where revenue was lost in the pipe. | | 5 | [Commerce Orders Without NetSuite SO](/nerve-centre/kpi-cards/netsuite/commerce-orders-without-netsuite-so)
`ns_xc_unmapped_orders` | standard | NetSuite orders x commerce orders | Commerce orders missing their ERP record. Sync-gap detection before month-end close. | ### New Relic - 4 XC cards | # | Card | Tier | Joins | Why it's XC | | - | ------------------------------------------------------------------------------------------------------------------------------------------ | ----------- | ----------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------ | | 1 | [Cart Abandonment During 5xx Spikes](/nerve-centre/kpi-cards/newrelic/cart-abandonment-during-5xx-spikes)
`nr_xc_abandonment_on_5xx` | standard | New Relic 5xx error spikes x commerce cart-abandon rate | Cart-abandonment rate measured inside 5xx-spike windows vs baseline. The "did the incident cost us sales?" answer. | | 2 | [Checkout App Health x Sales](/nerve-centre/kpi-cards/newrelic/checkout-app-health-x-sales)
`nr_xc_checkout_svc_health` | Key Metrics | New Relic checkout-service p95 x commerce orders-per-minute | Checkout service latency overlaid with orders-per-minute. Spots the latency / conversion knee. | | 3 | [Conversion Drop During Incidents](/nerve-centre/kpi-cards/newrelic/conversion-drop-during-incidents)
`nr_xc_conv_drop_on_incident` | standard | New Relic open incidents x commerce / ad conversion-rate | Conversion-rate drop in the window of an open incident. Quantifies the revenue impact of every incident. | | 4 | [Revenue Lost / Min (active incidents)](/nerve-centre/kpi-cards/newrelic/revenue-lost-min)
`nr_xc_revenue_at_risk_from_incident` | Key Metrics | New Relic x Datadog / New Relic open incidents | Live revenue/min at risk while a checkout-affecting incident is open. Updates every minute. | ### OnBuy - 5 XC cards | # | Card | Tier | Joins | Why it's XC | | - | ------------------------------------------------------------------------------------------------------------------------------------------ | ----------- | ---------------------------------------------------- | ----------------------------------------------------------------------------------------------------------- | | 1 | [Catalogue Drift vs Amazon UK](/nerve-centre/kpi-cards/onbuy/catalogue-drift-vs-amazon-uk)
`onbuy_xc_catalogue_drift` | Key Metrics | OnBuy x marketplace / commerce-sibling catalogue | Listings whose title / price / image diverge from the source-of-truth catalogue. Buyers compare and bounce. | | 2 | [OnBuy vs DTC Price Gap](/nerve-centre/kpi-cards/onbuy/onbuy-vs-dtc-price-gap)
`onbuy_xc_dtc_price_gap` | Key Metrics | OnBuy x commerce DTC price | Per-SKU price gap between marketplace and DTC. Reveals where one channel is undercutting the other. | | 3 | [OnBuy Orders via ShipBob (SLA)](/nerve-centre/kpi-cards/onbuy/onbuy-orders-via-shipbob)
`onbuy_xc_fulfilment_via_shipbob` | standard | OnBuy marketplace orders x ShipBob fulfilment events | Marketplace orders fulfilled via 3PL with carrier and SLA visibility. | | 4 | [Amazon UK Top SKUs Missing on OnBuy](/nerve-centre/kpi-cards/onbuy/amazon-uk-top-skus-missing-on-onbuy)
`onbuy_xc_missing_on_onbuy` | Key Metrics | OnBuy x OnBuy listings | Top-selling SKUs not on OnBuy. Coverage gap relative to merchant's OnBuy velocity. | | 5 | [OnBuy Share of UK Revenue](/nerve-centre/kpi-cards/onbuy/onbuy-share-of-uk-revenue)
`onbuy_xc_share_of_uk_revenue` | standard | OnBuy x commerce UK revenue | Marketplace share of the merchant's UK channel revenue. | ### Oracle ERP Cloud - 5 XC cards | # | Card | Tier | Joins | Why it's XC | | - | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ----------- | -------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------- | | 1 | [Dead Stock with Active Ad Spend](/nerve-centre/kpi-cards/oracle-erp/dead-stock-with-active-ad-spend)
`oerp_xc_dead_stock_with_ad_spend` | Key Metrics | Oracle ERP Cloud dead-stock inventory x ad spend | Slow-moving SKUs that are also drawing active ad spend. The "double leak" view across ERP and marketing. | | 2 | [Inventory Sync Drift](/nerve-centre/kpi-cards/oracle-erp/inventory-sync-drift)
`oerp_xc_inventory_sync_drift` | standard | Oracle ERP Cloud x commerce inventory levels | SKUs where ERP-recorded stock and commerce-platform stock diverged. Overselling or under-selling risk. | | 3 | [OOS with Open Sales Order Demand](/nerve-centre/kpi-cards/oracle-erp/oos-with-open-sales-order-demand)
`oerp_xc_oos_with_so_demand` | Key Metrics | Oracle ERP Cloud sales-order demand x commerce inventory | OOS SKUs that have open sales-order demand. The prioritised replenishment list. | | 4 | [Revenue Gap, Detailed Breakdown](/nerve-centre/kpi-cards/oracle-erp/revenue-gap-detailed-breakdown)
`oerp_xc_revenue_gap_breakdown` | Key Metrics | Oracle ERP Cloud GL revenue x commerce-reported revenue | Per-channel reconciliation between ERP and commerce-platform revenue. Quantifies where revenue was lost in the pipe. | | 5 | [Commerce Orders Without Oracle ERP Cloud Sales Order](/nerve-centre/kpi-cards/oracle-erp/commerce-orders-without-oracle-erp-cloud-sales-order)
`oerp_xc_unmapped_orders` | standard | Oracle ERP Cloud orders x commerce orders | Commerce orders missing their ERP record. Sync-gap detection before month-end close. | ### Parcelforce - 1 XC card | # | Card | Tier | Joins | Why it's XC | | - | ---------------------------------------------------------------------------------------------------------------------------------------------- | ----------- | ---------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------- | | 1 | [Parcelforce OTD by Sales Channel](/nerve-centre/kpi-cards/parcelforce/parcelforce-otd-by-sales-channel)
`parcelforce_xc_otd_by_channel` | Key Metrics | Parcelforce x commerce orders by channel | On-time delivery rate broken down by order source (BC channel / Shopify channel / marketplace). Surfaces where the carrier-channel pair is failing. | ### PayPal - 4 XC cards | # | Card | Tier | Joins | Why it's XC | | - | --------------------------------------------------------------------------------------------------------------------------------------------- | ----------- | ----------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------- | | 1 | [Chargeback Risk Forecast (next 30d)](/nerve-centre/kpi-cards/paypal/chargeback-risk-forecast)
`pp_xc_chargeback_forecast` | standard | PayPal open inquiries + recent decline pattern | Predicted chargeback value over the next 30 days from leading indicators. | | 2 | [Decline Spike vs Checkout Funnel Drop](/nerve-centre/kpi-cards/paypal/decline-spike-vs-checkout-funnel-drop)
`pp_xc_decline_vs_funnel` | Key Metrics | PayPal decline-rate x commerce checkout funnel | Decline burst correlated with checkout funnel dropout. Distinguishes payment-vendor incident from on-site issue. | | 3 | [Item-Not-Received vs Shipping Delays](/nerve-centre/kpi-cards/paypal/item-not-received-vs-shipping-delays)
`pp_xc_inr_to_fulfilment` | standard | PayPal Item-Not-Received cases x commerce fulfilment status | PayPal INR cases cross-referenced with the commerce platform's fulfilment status. Pre-empts dispute resolution. | | 4 | [Recoverable Revenue (decline-driven)](/nerve-centre/kpi-cards/paypal/recoverable-revenue)
`pp_xc_recoverable_revenue` | Key Metrics | PayPal declined-charge value x commerce checkout | Declined-charge value that was recovered or recoverable inside the same session. | ### Royal Mail - 2 XC cards | # | Card | Tier | Joins | Why it's XC | | - | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ----------- | ----------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------- | | 1 | [Collection vs Post-Office Handover Failure Rate](/nerve-centre/kpi-cards/royal-mail/collection-vs-post-office-handover-failure-rate)
`royal_mail_xc_collection_vs_deposit_failure` | Key Metrics | Royal Mail pickup events x commerce dispatch creation | Pickups that failed to arrive at the carrier depot vs labels created. Identifies "ghost shipments". | | 2 | [Royal Mail OTD by Sales Channel](/nerve-centre/kpi-cards/royal-mail/royal-mail-otd-by-sales-channel)
`royal_mail_xc_otd_by_channel` | Key Metrics | Royal Mail x commerce orders by channel | On-time delivery rate broken down by order source (BC channel / Shopify channel / marketplace). Surfaces where the carrier-channel pair is failing. | ### Sage Intacct - 5 XC cards | # | Card | Tier | Joins | Why it's XC | | - | ----------------------------------------------------------------------------------------------------------------------------------------------------- | ----------- | ---------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------- | | 1 | [Dead Stock with Active Ad Spend](/nerve-centre/kpi-cards/sage/dead-stock-with-active-ad-spend)
`sage_xc_dead_stock_with_ad_spend` | Key Metrics | Sage Intacct dead-stock inventory x ad spend | Slow-moving SKUs that are also drawing active ad spend. The "double leak" view across ERP and marketing. | | 2 | [Inventory Sync Drift](/nerve-centre/kpi-cards/sage/inventory-sync-drift)
`sage_xc_inventory_sync_drift` | standard | Sage Intacct x commerce inventory levels | SKUs where ERP-recorded stock and commerce-platform stock diverged. Overselling or under-selling risk. | | 3 | [OOS with Open Order Demand](/nerve-centre/kpi-cards/sage/oos-with-open-order-demand)
`sage_xc_oos_with_so_demand` | Key Metrics | Sage Intacct sales-order demand x commerce inventory | OOS SKUs that have open sales-order demand. The prioritised replenishment list. | | 4 | [Revenue Gap, Detailed Breakdown](/nerve-centre/kpi-cards/sage/revenue-gap-detailed-breakdown)
`sage_xc_revenue_gap_breakdown` | Key Metrics | Sage Intacct GL revenue x commerce-reported revenue | Per-channel reconciliation between ERP and commerce-platform revenue. Quantifies where revenue was lost in the pipe. | | 5 | [Commerce Orders Without Sage Intacct Order](/nerve-centre/kpi-cards/sage/commerce-orders-without-sage-intacct-order)
`sage_xc_unmapped_orders` | standard | Sage Intacct orders x commerce orders | Commerce orders missing their ERP record. Sync-gap detection before month-end close. | ### SAP S/4HANA - 5 XC cards | # | Card | Tier | Joins | Why it's XC | | - | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ----------- | --------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------- | | 1 | [Dead Stock with Active Ad Spend](/nerve-centre/kpi-cards/sap/dead-stock-with-active-ad-spend)
`sap_xc_dead_stock_with_ad_spend` | Key Metrics | SAP S/4HANA dead-stock inventory x ad spend | Slow-moving SKUs that are also drawing active ad spend. The "double leak" view across ERP and marketing. | | 2 | [Inventory Sync Drift](/nerve-centre/kpi-cards/sap/inventory-sync-drift)
`sap_xc_inventory_sync_drift` | standard | SAP S/4HANA x commerce inventory levels | SKUs where ERP-recorded stock and commerce-platform stock diverged. Overselling or under-selling risk. | | 3 | [OOS with Open Sales Document Demand](/nerve-centre/kpi-cards/sap/oos-with-open-sales-document-demand)
`sap_xc_oos_with_so_demand` | Key Metrics | SAP S/4HANA sales-order demand x commerce inventory | OOS SKUs that have open sales-order demand. The prioritised replenishment list. | | 4 | [Revenue Gap, Detailed Breakdown](/nerve-centre/kpi-cards/sap/revenue-gap-detailed-breakdown)
`sap_xc_revenue_gap_breakdown` | Key Metrics | SAP S/4HANA GL revenue x commerce-reported revenue | Per-channel reconciliation between ERP and commerce-platform revenue. Quantifies where revenue was lost in the pipe. | | 5 | [Commerce Orders Without S/4HANA Cloud Sales Document](/nerve-centre/kpi-cards/sap/commerce-orders-without-s-4hana-cloud-sales-document)
`sap_xc_unmapped_orders` | standard | SAP S/4HANA orders x commerce orders | Commerce orders missing their ERP record. Sync-gap detection before month-end close. | ### ShippyPro - 1 XC card | # | Card | Tier | Joins | Why it's XC | | - | ---------------------------------------------------------------------------------------------------------------------------------------- | ----------- | -------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------- | | 1 | [ShippyPro OTD by Sales Channel](/nerve-centre/kpi-cards/shippy-pro/shippypro-otd-by-sales-channel)
`shippy_pro_xc_otd_by_channel` | Key Metrics | ShippyPro x commerce orders by channel | On-time delivery rate broken down by order source (BC channel / Shopify channel / marketplace). Surfaces where the carrier-channel pair is failing. | ### Shopify - 5 XC cards | # | Card | Tier | Joins | Why it's XC | | - | ----------------------------------------------------------------------------------------------------------------------------------------------- | ----------- | ---------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------- | | 1 | [Active Ads on Out-of-Stock SKUs](/nerve-centre/kpi-cards/shopify/active-ads-on-out-of-stock-skus)
`shopify_xc_ads_on_oos` | Key Metrics | Shopify x BigCommerce / Shopify / Adobe Commerce inventory | Live ad spend driving traffic to SKUs with stock = 0. Pay-for-clicks-that-cannot-convert in one number. | | 2 | [Marketplace Revenue Share (Amazon)](/nerve-centre/kpi-cards/shopify/marketplace-revenue-share)
`shopify_xc_amazon_revenue_share` | Key Metrics | Shopify x Amazon Seller revenue | Share of the brand's commerce revenue arriving via Amazon vs the DTC storefront, in one share gauge. | | 3 | [Catalogue Drift vs Amazon](/nerve-centre/kpi-cards/shopify/catalogue-drift-vs-amazon)
`shopify_xc_catalogue_drift` | Key Metrics | Shopify x marketplace / commerce-sibling catalogue | Listings whose title / price / image diverge from the source-of-truth catalogue. Buyers compare and bounce. | | 4 | [Email-Attributed Revenue Share](/nerve-centre/kpi-cards/shopify/email-attributed-revenue-share)
`shopify_xc_klaviyo_email_revenue_share` | Key Metrics | Shopify x Klaviyo email-attributed revenue | Klaviyo's share of this commerce platform's revenue, side-by-side. | | 5 | [Revenue at Risk (live incident)](/nerve-centre/kpi-cards/shopify/revenue-at-risk)
`shopify_xc_revenue_at_risk_from_incident` | Key Metrics | Shopify x Datadog / New Relic open incidents | Live revenue/min at risk while a checkout-affecting incident is open. Updates every minute. | ### Shopline - 5 XC cards | # | Card | Tier | Joins | Why it's XC | | - | ----------------------------------------------------------------------------------------------------------------------------------------- | ----------- | --------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------- | | 1 | [Active Ads on Out-of-Stock SKUs](/nerve-centre/kpi-cards/shopline/active-ads-on-out-of-stock-skus)
`shopline_xc_ads_on_oos` | Key Metrics | Shopline x BigCommerce / Shopify / Adobe Commerce inventory | Live ad spend driving traffic to SKUs with stock = 0. Pay-for-clicks-that-cannot-convert in one number. | | 2 | [Marketplace Revenue Share (Amazon)](/nerve-centre/kpi-cards/shopline/marketplace-revenue-share)
`shopline_xc_amazon_revenue_share` | Key Metrics | Shopline x Amazon Seller revenue | Share of the brand's commerce revenue arriving via Amazon vs the DTC storefront, in one share gauge. | | 3 | [Catalogue Drift vs Amazon](/nerve-centre/kpi-cards/shopline/catalogue-drift-vs-amazon)
`shopline_xc_catalogue_drift` | Key Metrics | Shopline x marketplace / commerce-sibling catalogue | Listings whose title / price / image diverge from the source-of-truth catalogue. Buyers compare and bounce. | | 4 | [Email-Attributed Revenue Share](/nerve-centre/kpi-cards/shopline/email-attributed-revenue-share)
`shopline_xc_email_revenue_share` | Key Metrics | Shopline x BigCommerce / Shopify / Adobe Commerce total revenue | Email-attributed revenue as a % of total store revenue. The CFO's "is email pulling its weight" number. | | 5 | [Revenue at Risk (live incident)](/nerve-centre/kpi-cards/shopline/revenue-at-risk)
`shopline_xc_revenue_at_risk_from_incident` | Key Metrics | Shopline x Datadog / New Relic open incidents | Live revenue/min at risk while a checkout-affecting incident is open. Updates every minute. | ### Stripe - 4 XC cards | # | Card | Tier | Joins | Why it's XC | | - | ------------------------------------------------------------------------------------------------------------------------------------------------- | ----------- | ---------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------- | | 1 | [3DS Friction Revenue Loss](/nerve-centre/kpi-cards/stripe/3ds-friction-revenue-loss)
`stripe_xc_3ds_friction_loss` | standard | Stripe 3DS challenges x commerce checkout completion | Revenue lost to 3DS step-up friction, separated from real fraud declines. | | 2 | [Chargeback Risk Forecast (next 30d)](/nerve-centre/kpi-cards/stripe/chargeback-risk-forecast)
`stripe_xc_chargeback_forecast` | standard | Stripe open inquiries + recent decline pattern | Predicted chargeback value over the next 30 days from leading indicators. | | 3 | [Decline Spike vs Checkout Funnel Drop](/nerve-centre/kpi-cards/stripe/decline-spike-vs-checkout-funnel-drop)
`stripe_xc_decline_vs_funnel` | Key Metrics | Stripe decline-rate x commerce checkout funnel | Decline burst correlated with checkout funnel dropout. Distinguishes payment-vendor incident from on-site issue. | | 4 | [Recoverable Revenue (decline-driven)](/nerve-centre/kpi-cards/stripe/recoverable-revenue)
`stripe_xc_recoverable_revenue` | Key Metrics | Stripe declined-charge value x commerce checkout | Declined-charge value that was recovered or recoverable inside the same session. | ### USPS - 1 XC card | # | Card | Tier | Joins | Why it's XC | | - | ------------------------------------------------------------------------------------------------------------------------------------- | -------- | ------------------------------------------ | --------------------------------------------------------------------- | | 1 | [OTD by Origin-Destination ZIP Zone](/nerve-centre/kpi-cards/usps/otd-by-origin-destination-zip-zone)
`usps_xc_otd_by_zip_zone` | standard | USPS x commerce orders by destination zone | On-time delivery by ZIP zone, joined with order origin and ship date. | ### WooCommerce - 5 XC cards | # | Card | Tier | Joins | Why it's XC | | - | ------------------------------------------------------------------------------------------------------------------------------------------------------ | ----------- | ----------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------ | | 1 | [Ad Spend on OOS Products](/nerve-centre/kpi-cards/woocommerce/ad-spend-on-oos-products)
`wc_xc_ads_on_oos` | Key Metrics | WooCommerce x BigCommerce / Shopify / Adobe Commerce inventory | Live ad spend driving traffic to SKUs with stock = 0. Pay-for-clicks-that-cannot-convert in one number. | | 2 | [Email Share of Total Store Revenue](/nerve-centre/kpi-cards/woocommerce/email-share-of-total-store-revenue)
`wc_xc_email_revenue_share` | Key Metrics | WooCommerce x BigCommerce / Shopify / Adobe Commerce total revenue | Email-attributed revenue as a % of total store revenue. The CFO's "is email pulling its weight" number. | | 3 | [Marketplace Listing Drift vs Catalog](/nerve-centre/kpi-cards/woocommerce/marketplace-listing-drift-vs-catalog)
`wc_xc_marketplace_drift` | Key Metrics | WooCommerce x Amazon / eBay / OnBuy listings | Net catalogue divergence across every connected marketplace, anchored on the commerce platform as source-of-truth. | | 4 | [Pagespeed-Caused Cart-Abandonment Loss](/nerve-centre/kpi-cards/woocommerce/pagespeed-caused-cart-abandonment-loss)
`wc_xc_pagespeed_cart_loss` | Key Metrics | WooCommerce commerce cart-abandon rate x website\_performance LCP / CLS | Cart-abandon rate inside windows where page-speed degraded. Web perf cost in lost orders. | | 5 | [Refund-Driven Customer Churn](/nerve-centre/kpi-cards/woocommerce/refund-driven-customer-churn)
`wc_xc_refund_driven_churn` | Key Metrics | WooCommerce refunds x customer cohort retention | Cohorts whose retention drops after a first refund. Identifies the refund-driven churn signal early. | ## How a new connector inherits the XC pattern When a new connector reaches Heroes + Manifest + Graph parity, its manifest declares the XC cards it ships. The four card families that every Ad platform and Marketplace connector must include for Phase 3 parity are documented in [CONNECTOR\_PARITY\_PLAN.md](/../CONNECTOR_PARITY_PLAN) under "Feedonomics XC mandate". Email and CRM, Payment gateways, ERP, Fulfilment, Analytics, and Monitoring connectors each have their own four-card canonical sets, visible per-connector in the tables above. The pattern is deliberately consistent across the catalogue. A merchant moving from Klaviyo to Mailchimp finds the same four cross-platform cards (abandoned-cart recovery, email-share-of-revenue, send-to-purchase lag, post-purchase unsub rate). A merchant moving from Stripe to Adyen finds the same payment XC family (decline-vs-funnel, 3DS-friction-loss, chargeback-forecast, recoverable-revenue). The cross-platform layer is what makes the catalogue feel like a single product rather than 41 isolated dashboards.