> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Constant Contact audit profile, Vortex IQ

> What the Vortex IQ Constant Contact health audit checks: Constant Contact Email Programme Health

**[Nerve Centre KPIs](/nerve-centre/kpi-cards/constant-contact) · [Audit Profile](/nerve-centre/kpi-cards/constant-contact/audit) · [Sentiment Settings](/nerve-centre/kpi-cards/constant-contact/sentiment)**

Audits automations, list and segmentation health, deliverability, and revenue attribution for Constant Contact. Answers four merchant questions: are my automations live, are my lists healthy, am I landing in the inbox, and is email pulling its weight on revenue? Cross-channel value comes from joining Constant Contact send state to a commerce sibling for attributed revenue and abandoned-checkout recovery.

## What this audit checks

### Authentication & access

* OAuth refresh token valid and not expired
* Granted scopes cover account\_read, contact\_data, campaign\_data
* Account in good standing (not suspended for compliance)

### Automations

* Welcome automation present and active
* Abandoned-cart / abandoned-checkout automation present and active
* Inactive automations (draft / error) count
* Automations in error state firing no sends

### Lists & segmentation

* List count and growth rate
* Segment count (under-segmentation below 3)
* Suppressed / unsubscribed contact percentage
* Stale lists with no recent sends

### Deliverability

* Bounce rate within ISP ceiling
* Spam complaint rate below 0.1%
* Delivery rate above 95%
* Unsubscribe rate not spiking

### Revenue attribution

* Constant Contact-attributed revenue trend
* Top-performing campaigns by revenue
* Revenue per send vs prior period

### Cross-channel: email revenue at risk

* Email share of total store revenue below floor (sibling = shopify / bigcommerce / adobe\_commerce)
* Abandoned-checkout recovery value lost when the automation is not active (sibling commerce AOV)
* Active subscriber base eroding while paid acquisition spend rises (sibling = ad\_platform)

## Data sources

* `GET https://api.cc.email/v3/account/summary` - Token + account standing probe
* `GET https://api.cc.email/v3/emails` - Campaign + automation inventory and status
* `GET https://api.cc.email/v3/contact_lists` - List metadata + membership counts
* `GET https://api.cc.email/v3/segments` - Segment definitions + counts
* `GET https://api.cc.email/v3/reports/summary_reports/email_campaign_summaries` - Per-campaign sends, opens, clicks, bounces, spam, revenue