> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Constant Contact sentiment settings, Vortex IQ Nerve Centre

> Industry-standard benchmark bands Vortex IQ AI OS uses to flag Constant Contact KPIs as Performing Well or Needs Attention, and how to tune them per company.

**[Nerve Centre KPIs](/nerve-centre/kpi-cards/constant-contact) · [Audit Profile](/nerve-centre/kpi-cards/constant-contact/audit) · [Sentiment Settings](/nerve-centre/kpi-cards/constant-contact/sentiment)**

Vortex IQ **AI OS** ships **industry-standard benchmark bands** for each Constant Contact KPI, so your dashboard flags **Performing Well** or **Needs Attention** the moment you connect. **5** of the 29 Constant Contact cards are sentiment-tuned; the rest are informational (counts, lists, breakdowns) with no good/bad direction.

The benchmarks below are a starting point grounded in industry standards. Adjust any **Good** or **Bad** threshold to match your business and **save it for your company** in **Settings → Dashboard Settings → Sensitivity**.

## How sentiment powers triage

Sentiment turns the dashboard into a focus list. Every KPI is sorted into one of three states you can filter on:

* **Performing** - comfortably inside the good band.
* **Needs Attention** - has breached the band you set. This is where to act.
* **Stable** - within range, or an informational card with no good/bad direction.

Any KPI that has not met its sentiment band is flagged **Needs Attention**, so you go straight to the handful of cards that need action instead of scanning hundreds of charts.

| Card                                                                          | Direction        | Good | Bad | Unit     |
| ----------------------------------------------------------------------------- | ---------------- | ---- | --- | -------- |
| [Bounce Rate](/nerve-centre/kpi-cards/constant-contact/bounce-rate)           | Lower is better  | 2    | 5   | %        |
| [Email Click Rate](/nerve-centre/kpi-cards/constant-contact/email-click-rate) | Higher is better | 3    | 1   | %        |
| [Email Open Rate](/nerve-centre/kpi-cards/constant-contact/email-open-rate)   | Higher is better | 25   | 15  | %        |
| [Total Revenue](/nerve-centre/kpi-cards/constant-contact/total-revenue)       | Watch for drops  | 0    | 0   | Currency |
| [Unsubscribe Rate](/nerve-centre/kpi-cards/constant-contact/unsubscribe-rate) | Lower is better  | 0.3  | 1   | %        |