> ## Documentation Index > Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt > Use this file to discover all available pages before exploring further. # CyberSource KPIs, Vortex IQ Nerve Centre > Every CyberSource KPI pulse Vortex IQ Nerve Centre tracks: 76 metrics covering revenue, orders, customers, refunds, and more. **[Nerve Centre KPIs](/nerve-centre/kpi-cards/cybersource) · [Audit Profile](/nerve-centre/kpi-cards/cybersource/audit) · [Sentiment Settings](/nerve-centre/kpi-cards/cybersource/sentiment)** Vortex IQ Nerve Centre tracks **76** KPI pulses for CyberSource stores. Each metric has its own page: definition, calculation, why it matters, and what to do when it moves. The CyberSource connector covers Visa's enterprise payment platform, used by larger merchants needing fine-grained 3DS, BIN intelligence, and decline-recovery analytics. The **Nerve Centre** tracks 76 KPI pulses in the Vortex IQ **AI OS** catalogue - including hero alerts (*Authorisation Success Rate*, *3DS Challenge Abandon Rate*, *Top Declining Issuers*, *Open Chargebacks*, *Payment Health Score*) plus cross-platform cards (*Decline Spike vs Checkout Funnel Drop*, *Recoverable Revenue (decline-driven)*, *Disputes vs Returns Correlation*, *3DS Friction Revenue Loss*). **Vortex Mind** investigates when an issuer starts blocking transactions or 3DS friction climbs; **Ask Viq™** lets you ask in plain English with citations back to the source card. | Card | Metrics type | Category | Chart | | ------------------------------------------------------------------------------------------------------------------ | ---------------------- | -------------------------- | --------------- | | [3DS Challenge Abandon Rate](/nerve-centre/kpi-cards/cybersource/3ds-challenge-abandon-rate) | Key Metrics | 3DS & Fraud | gauge | | [Authorisation Success Rate](/nerve-centre/kpi-cards/cybersource/authorisation-success-rate) | Key Metrics | Executive Command Centre | gauge | | [Chargeback Rate](/nerve-centre/kpi-cards/cybersource/chargeback-rate) | Key Metrics | Disputes & Chargebacks | gauge | | [Decline Rate](/nerve-centre/kpi-cards/cybersource/decline-rate) | Key Metrics | Executive Command Centre | gauge | | [Decline Rate Spike Alert](/nerve-centre/kpi-cards/cybersource/decline-rate-spike-alert) | Key Metrics | Nerve Centre | alert\_list | | [Dispute Rate](/nerve-centre/kpi-cards/cybersource/dispute-rate) | Key Metrics | Executive Command Centre | gauge | | [Dispute Threshold Watch](/nerve-centre/kpi-cards/cybersource/dispute-threshold-watch) | Key Metrics | Nerve Centre | kpi | | [Open Chargebacks](/nerve-centre/kpi-cards/cybersource/open-chargebacks) | Key Metrics | Disputes & Chargebacks | kpi | | [Payment Health Score](/nerve-centre/kpi-cards/cybersource/payment-health-score) | Key Metrics | Executive Command Centre | gauge | | [Revenue at Risk (live)](/nerve-centre/kpi-cards/cybersource/revenue-at-risk) | Key Metrics | Executive Command Centre | kpi | | [Top Declining Issuers](/nerve-centre/kpi-cards/cybersource/top-declining-issuers) | Key Metrics | BIN Intelligence | bar\_horizontal | | [Total Transaction Value](/nerve-centre/kpi-cards/cybersource/total-transaction-value) | Key Metrics | Executive Command Centre | kpi | | [3DS Friction Revenue Loss](/nerve-centre/kpi-cards/cybersource/3ds-friction-revenue-loss) | Cross-Platform Metrics | Revenue at Risk | kpi | | [Decline Spike vs Checkout Funnel Drop](/nerve-centre/kpi-cards/cybersource/decline-spike-vs-checkout-funnel-drop) | Cross-Platform Metrics | Revenue at Risk | dual\_axis | | [Disputes vs Returns Correlation](/nerve-centre/kpi-cards/cybersource/disputes-vs-returns-correlation) | Cross-Platform Metrics | Revenue at Risk | scatter | | [Recoverable Revenue (decline-driven)](/nerve-centre/kpi-cards/cybersource/recoverable-revenue) | Cross-Platform Metrics | Revenue at Risk | kpi | | [3DS Abandonment Rate](/nerve-centre/kpi-cards/cybersource/3ds-abandonment-rate) | Supporting Metrics | Transaction Health | gauge | | [3DS Failure Alert](/nerve-centre/kpi-cards/cybersource/3ds-failure-alert) | Supporting Metrics | Nerve Centre | alert\_list | | [3DS Frictionless Volume](/nerve-centre/kpi-cards/cybersource/3ds-frictionless-volume) | Supporting Metrics | 3DS & Fraud | kpi | | [3DS Success Rate](/nerve-centre/kpi-cards/cybersource/3ds-success-rate) | Supporting Metrics | 3DS & Fraud | gauge | | [3DS-Authenticated Transactions](/nerve-centre/kpi-cards/cybersource/3ds-authenticated-transactions) | Supporting Metrics | 3DS & Fraud | kpi | | [Average Transaction](/nerve-centre/kpi-cards/cybersource/average-transaction) | Supporting Metrics | Volume | kpi | | [Average Transaction Value](/nerve-centre/kpi-cards/cybersource/average-transaction-value) | Supporting Metrics | Revenue & Sales | kpi | | [Avg Dispute Response Time](/nerve-centre/kpi-cards/cybersource/avg-dispute-response-time) | Supporting Metrics | Disputes & Chargebacks | kpi | | [Avg Settlement Time (days)](/nerve-centre/kpi-cards/cybersource/avg-settlement-time) | Supporting Metrics | Settlement | kpi | | [Avg Settlement Time (days)](/nerve-centre/kpi-cards/cybersource/avg-settlement-time) | Supporting Metrics | Settlement & Payouts | kpi | | [AVS Match Rate](/nerve-centre/kpi-cards/cybersource/avs-match-rate) | Supporting Metrics | Payments & Checkout Health | gauge | | [Card Brand Performance](/nerve-centre/kpi-cards/cybersource/card-brand-performance) | Supporting Metrics | BIN Intelligence | heatmap | | [Card vs Billing Country Mismatch](/nerve-centre/kpi-cards/cybersource/card-vs-billing-country-mismatch) | Supporting Metrics | Geography | kpi | | [Chargeback Rate](/nerve-centre/kpi-cards/cybersource/chargeback-rate) | Supporting Metrics | Refunds & Disputes | gauge | | [Chargeback Reason Codes](/nerve-centre/kpi-cards/cybersource/chargeback-reason-codes) | Supporting Metrics | Disputes & Chargebacks | bar\_horizontal | | [Chargeback Value (30d)](/nerve-centre/kpi-cards/cybersource/chargeback-value) | Supporting Metrics | Disputes & Chargebacks | kpi | | [Corporate vs Consumer Cards](/nerve-centre/kpi-cards/cybersource/corporate-vs-consumer-cards) | Supporting Metrics | BIN Intelligence | donut | | [Cross-Border Transaction Share](/nerve-centre/kpi-cards/cybersource/cross-border-transaction-share) | Supporting Metrics | Geography | gauge | | [Decision Manager Score Mix](/nerve-centre/kpi-cards/cybersource/decision-manager-score-mix) | Supporting Metrics | 3DS & Fraud | histogram | | [Decline Rate](/nerve-centre/kpi-cards/cybersource/decline-rate) | Supporting Metrics | Transaction Health | gauge | | [Decline Rate by Card-Country](/nerve-centre/kpi-cards/cybersource/decline-rate-by-card-country) | Supporting Metrics | BIN Intelligence | choropleth | | [Decline Retry Success Rate](/nerve-centre/kpi-cards/cybersource/decline-retry-success-rate) | Supporting Metrics | Payments & Checkout Health | gauge | | [Declined Transactions](/nerve-centre/kpi-cards/cybersource/declined-transactions) | Supporting Metrics | Payments & Checkout Health | kpi | | [Dispute Rate](/nerve-centre/kpi-cards/cybersource/dispute-rate) | Supporting Metrics | Refunds & Disputes | gauge | | [Dispute Win Rate](/nerve-centre/kpi-cards/cybersource/dispute-win-rate) | Supporting Metrics | Disputes & Chargebacks | gauge | | [Dunning Recovery Rate](/nerve-centre/kpi-cards/cybersource/dunning-recovery-rate) | Supporting Metrics | Subscription & Recurring | gauge | | [Fraud Velocity Alert](/nerve-centre/kpi-cards/cybersource/fraud-velocity-alert) | Supporting Metrics | Nerve Centre | alert\_list | | [High-Value Transactions](/nerve-centre/kpi-cards/cybersource/high-value-transactions) | Supporting Metrics | Revenue & Sales | table | | [Net Revenue (after refunds + fees)](/nerve-centre/kpi-cards/cybersource/net-revenue) | Supporting Metrics | Revenue & Sales | kpi | | [Oldest Pending Payout (days)](/nerve-centre/kpi-cards/cybersource/oldest-pending-payout) | Supporting Metrics | Settlement | kpi | | [Oldest Pending Payout (days)](/nerve-centre/kpi-cards/cybersource/oldest-pending-payout) | Supporting Metrics | Settlement & Payouts | kpi | | [Pending Payouts](/nerve-centre/kpi-cards/cybersource/pending-payouts) | Supporting Metrics | Settlement | kpi | | [Pending Settlement](/nerve-centre/kpi-cards/cybersource/pending-settlement) | Supporting Metrics | Settlement & Payouts | kpi | | [Prepaid Card Share](/nerve-centre/kpi-cards/cybersource/prepaid-card-share) | Supporting Metrics | BIN Intelligence | kpi | | [Recoverable Declines (soft)](/nerve-centre/kpi-cards/cybersource/recoverable-declines) | Supporting Metrics | Payments & Checkout Health | kpi | | [Recurring Charge Failure Rate](/nerve-centre/kpi-cards/cybersource/recurring-charge-failure-rate) | Supporting Metrics | Subscription & Recurring | gauge | | [Recurring Charge Volume](/nerve-centre/kpi-cards/cybersource/recurring-charge-volume) | Supporting Metrics | Subscription & Recurring | line | | [Refund Count](/nerve-centre/kpi-cards/cybersource/refund-count) | Supporting Metrics | Refunds | kpi | | [Refund Rate](/nerve-centre/kpi-cards/cybersource/refund-rate) | Supporting Metrics | Refunds & Disputes | gauge | | [Refund Rate](/nerve-centre/kpi-cards/cybersource/refund-rate) | Supporting Metrics | Refunds | gauge | | [Refund Value](/nerve-centre/kpi-cards/cybersource/refund-value) | Supporting Metrics | Refunds | kpi | | [Refund Velocity Trend](/nerve-centre/kpi-cards/cybersource/refund-velocity-trend) | Supporting Metrics | Refunds | line | | [Refund Volume](/nerve-centre/kpi-cards/cybersource/refund-volume) | Supporting Metrics | Refunds & Disputes | kpi | | [Revenue by Country](/nerve-centre/kpi-cards/cybersource/revenue-by-country) | Supporting Metrics | Geography | choropleth | | [Revenue by Currency](/nerve-centre/kpi-cards/cybersource/revenue-by-currency) | Supporting Metrics | Revenue & Sales | donut | | [Revenue Over Time](/nerve-centre/kpi-cards/cybersource/revenue-over-time) | Supporting Metrics | Revenue & Sales | area | | [Sales Volume Anomalies](/nerve-centre/kpi-cards/cybersource/sales-volume-anomalies) | Supporting Metrics | Revenue & Sales | line | | [Settlement Batch Success Rate](/nerve-centre/kpi-cards/cybersource/settlement-batch-success-rate) | Supporting Metrics | Settlement & Payouts | gauge | | [Settlement Stuck](/nerve-centre/kpi-cards/cybersource/settlement-stuck) | Supporting Metrics | Nerve Centre | alert\_list | | [Stored-Token Health](/nerve-centre/kpi-cards/cybersource/stored-token-health) | Supporting Metrics | Subscription & Recurring | kpi | | [Success Rate](/nerve-centre/kpi-cards/cybersource/success-rate) | Supporting Metrics | Transaction Health | gauge | | [Successful Transactions](/nerve-centre/kpi-cards/cybersource/successful-transactions) | Supporting Metrics | Payments & Checkout Health | kpi | | [Top Decline Reasons](/nerve-centre/kpi-cards/cybersource/top-decline-reasons) | Supporting Metrics | Transaction Health | bar\_horizontal | | [Top Decline Reasons](/nerve-centre/kpi-cards/cybersource/top-decline-reasons) | Supporting Metrics | Payments & Checkout Health | bar\_horizontal | | [Top Payment Methods](/nerve-centre/kpi-cards/cybersource/top-payment-methods) | Supporting Metrics | Transaction Health | pie | | [Total Transactions](/nerve-centre/kpi-cards/cybersource/total-transactions) | Supporting Metrics | Volume | kpi | | [Total Transactions](/nerve-centre/kpi-cards/cybersource/total-transactions) | Supporting Metrics | Payments & Checkout Health | kpi | | [Total Volume](/nerve-centre/kpi-cards/cybersource/total-volume) | Supporting Metrics | Volume | kpi | | [Under-Review Rate](/nerve-centre/kpi-cards/cybersource/under-review-rate) | Supporting Metrics | Payments & Checkout Health | gauge | | [Volume Trend](/nerve-centre/kpi-cards/cybersource/volume-trend) | Supporting Metrics | Volume | area | *Appendix space for FAQs, reconciliation guidance, or cross-connector notes specific to this connector. Replace this block when authored.*