> ## Documentation Index > Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt > Use this file to discover all available pages before exploring further. # Active Depop Listings for Sold-Elsewhere Items, Depop > Active Depop Listings for Sold-Elsewhere Items for Depop stores. Tracked live in Vortex IQ Nerve Centre. How to read it, why it matters, and how to act on it. **Card class:** [Hero](/nerve-centre/overview#card-classes-explained) • **Category:** [Cross-Channel: Revenue at Risk](/nerve-centre/connectors#connectors-by-type) ## At a glance > **Active Depop Listings for Sold-Elsewhere Items** counts listings still live on Depop for items that have already sold on another channel. For resellers running one-of-a-kind stock across Depop, BigCommerce and other marketplaces, this is the most expensive sync failure there is: a buyer purchases something you cannot ship, forcing a cancellation, a refund and almost always a poor rating. Every item on this list is an oversell waiting to happen. | | | | --------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **What it counts** | The number of active Depop listings for items already marked sold on another channel, in real time. | | **Sample type** | Cross-channel comparison of Depop integration data against other channels, refreshed on the standard data refresh, evaluated in real time. | | **Why it matters** | One-off resale stock cannot be in two places. A listing left live after the item sold elsewhere is a guaranteed cancellation if it sells, which costs a refund, a likely bad rating and dispatch-rate damage. This is the highest-severity cross-channel risk for unique inventory. | | **Reading the value** | Zero is the only safe state. Any count above zero is an active oversell risk; pull or mark those listings as sold immediately. | | **Currency** | count | | **Time window** | `RT` (real-time) | | **Alert trigger** | `> 0` | | **Sentiment key** | `dep_xc_listed_but_oos_on_bc` | | **Roles** | owner, operations, finance | ## Calculation The card matches active Depop listings against item availability on your other channels and counts those whose matched item is already sold or out of stock elsewhere. Vortex IQ reads both sides through their integrations and matches on the shared item identifier. The set of channels checked is configurable in the Sensitivity tab. ## Worked example *A representative reading of **Active Depop Listings for Sold-Elsewhere Items** for a typical one-of-a-kind vintage shop on Depop.* The card showed two listings live on Depop for jackets that had sold on BigCommerce earlier that week. Vortex Mind confirmed both were unique items with no replacement stock. Because the alert is real-time and any count is urgent, the seller marked both as sold on Depop within minutes, before a buyer could purchase and trigger a cancellation. No refund, no rating hit. To monitor, ask Ask Viq for Depop listings whose item is already sold on another channel. ## Sibling cards merchants should reference together | Card | Why merchants reach for it | | ------------------------------------------------------------------------------------------------ | ------------------------------------------------------------------- | | [`dep_xc_catalogue_drift_vs_bc`](/nerve-centre/kpi-cards/depop/listings-drifting-from-bc) | Cross-channel sibling: the broader drift this is the worst case of. | | [`dep_xc_feed_rejection`](/nerve-centre/kpi-cards/depop/listings-failing-feedonomics-validation) | Cross-channel sibling: another sync-integrity signal. | | [`dep_late_shipments`](/nerve-centre/kpi-cards/depop/late-shipments) | Fulfilment sibling: oversells often surface here as overdue orders. | | [`dep_dispute_rate`](/nerve-centre/kpi-cards/depop/dispute-rate) | Reputation sibling: forced cancellations drive disputes. | | [`dep_revenue_at_risk`](/nerve-centre/kpi-cards/depop/revenue-at-risk) | Outcome sibling: oversell exposure feeds revenue at risk. | ## Reconciling against Depop **Where to look in Depop's own dashboard:** Depop shows the listing as live and has no knowledge of the other channel's sale, so the conflict is invisible there. Reconcile by opening a flagged listing in Depop and confirming the matched item shows sold or out of stock on the other channel. **Why the Vortex IQ value may legitimately differ:** | Reason | Direction | What to do | | ---------------------------------------------------------------------- | --------- | ------------------------------------ | | **Match key.** Detection relies on a reliable shared item identifier. | Variable | Confirm item mapping is clean. | | **Channel scope.** Which channels are checked is configurable. | Variable | Confirm enabled channels. | | **Sync timing.** A very recent sale elsewhere may not have propagated. | Marginal | Allow one sync cycle, then act fast. | **Cross-connector reconciliation:** this card only exists because Vortex IQ reads Depop and your other channels together. Pair it with catalogue drift for the full oversell-risk view. For divergence investigations, use Vortex Mind. ## Known limitations / merchant FAQs **Q: How often does this card update?** It evaluates in real time and refreshes on the standard data refresh, so a sale on another channel surfaces here quickly. Act on any count without waiting. **Q: Why is any count an alert?** Because the items are typically one-of-a-kind. A single live listing for a sold item is one buyer away from a forced cancellation, a refund and a damaging rating. There is no safe non-zero level. **Q: What is the fastest fix?** Mark the Depop listing as sold or remove it. If an order has already come in for an unavailable item, refund immediately and message the buyer to limit the rating impact. **Q: Can I customise this card?** Yes, the channels checked and the matching logic are configurable per profile in the Sensitivity tab. *** ### Tracked live in Vortex IQ Nerve Centre *Active Depop Listings for Sold-Elsewhere Items* is one of hundreds of KPI pulses Vortex IQ tracks across Depop and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English. [Start for free](https://app.vortexiq.ai/login) or [book a demo](https://www.vortexiq.ai/contact-us) to see this metric running on your own data.