> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Depop audit profile, Vortex IQ

> What the Vortex IQ Depop health audit checks: Depop Marketplace Audit

**[Nerve Centre KPIs](/nerve-centre/kpi-cards/depop) · [Audit Profile](/nerve-centre/kpi-cards/depop/audit) · [Sentiment Settings](/nerve-centre/kpi-cards/depop/sentiment)**

Will audit Depop seller account health, listing quality and suppression, featured-offer placement, order-defect and feedback signals, and cross-channel inventory and pricing parity.

## What this audit checks

### Authentication & access

* Partner OAuth2 refresh token valid and not expired (token\_url exchange succeeds)
* Granted scopes cover shop\_read, listing\_read, order\_read
* Shop ID resolves to an active Depop shop via GET /v1/shops/{shop_id}

### Account health & policy compliance

* Shop rating\_average at or above 4.7 over trailing 30 days
* Follower growth non-negative (new\_followers trend not stalled) per /v1/shops/{shop_id}/engagement
* No Depop-removed listings in the last 24h (policy/takedown signal)

### Listing quality & suppression

* Listings carry at least 5 hashtags (discovery is hashtag-driven)
* Listings carry at least 3 photos (photo aesthetics drive save-rate)
* Save-rate at or above 2 saves per 1000 views over 30 days
* Stale listings (>30d without update) below 20% of active catalogue

### Buy Box / featured-offer

* Active listings recency-refreshed to retain discovery placement
* Top revenue listings retain ACTIVE status and are not suppressed
* Featured-offer eligibility maintained (rating + on-time-ship + save-rate above bands)

### Order defect & feedback

* On-time shipping rate at or above 90% over 30 days
* Dispute / refund rate below 5% over 30 days (REFUNDED + DISPUTED order status)
* No orders past ship\_deadline (dispatch SLA misses)
* Pending-shipment backlog within 2x the 30-day daily average

### Cross-channel inventory & pricing parity

* No ACTIVE Depop listings for items sold or out-of-stock on BigCommerce / Mercari / Vinted siblings
* Same-item price spread vs Mercari / Vinted below 15% (title\_hash match)
* Depop listings not drifting from BigCommerce product title/price (>10% price diff)
* Depop orders synced to BigCommerce within 24h

## Severity thresholds

| Signal                   | Warn | Critical |
| ------------------------ | ---- | -------- |
| `buy_box_win_rate`       | -    | \< 0.60  |
| `defect_rate`            | -    | > 0.05   |
| `feedback_score`         | -    | \< 4.5   |
| `listing_suppressed_pct` | -    | > 0.20   |
| `account_health_score`   | -    | \< 50    |

## Data sources

* `GET https://api.depop.com/v1/shops/{shop_id}` - Account health: rating, follower\_count, total\_sold
* `GET https://api.depop.com/v1/shops/{shop_id}/products` - Listing inventory: hashtags, photos, saves, views, status
* `GET https://api.depop.com/v1/shops/{shop_id}/engagement` - Engagement snapshots: saves, views, reposts, new\_followers
* `GET https://api.depop.com/v1/orders` - Orders: status, total, ship\_deadline for defect + fulfilment checks
* `POST https://api.depop.com/oauth/token` - Partner OAuth2 token refresh / validation