> ## Documentation Index > Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt > Use this file to discover all available pages before exploring further. # Late Shipments, Depop > Late Shipments for Depop stores. Tracked live in Vortex IQ Nerve Centre. How to read it, why it matters, and how to act on it. **Card class:** [Hero](/nerve-centre/overview#card-classes-explained) • **Category:** [Nerve Centre](/nerve-centre/connectors#connectors-by-type) ## At a glance > **Late Shipments** is the real-time alert listing every Depop order that has passed its expected dispatch deadline and is still unshipped. Each item is a buyer already waiting longer than promised and a rating, possibly a dispute, in the making. Where the on-time shipping rate tells you the trend, this card tells you exactly which parcels to pack first to stop the damage. | | | | --------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **What it counts** | The number of orders currently past their dispatch deadline without a recorded dispatch, listed individually. | | **Sample type** | Backend API data from Depop, refreshed on the standard data refresh, evaluated in real time. | | **Why it matters** | A late dispatch is the single fastest route to a low rating and a refund request on Depop. This is the most urgent fulfilment list in the shop: every entry is actively eroding reputation right now. | | **Reading the value** | Zero is the target. Any entry is overdue. The list is a priority queue, ordered by how far past deadline each order sits. | | **Currency** | count (overdue orders) | | **Time window** | `RT` (real-time) | | **Alert trigger** | `any order past its ship deadline` | | **Sentiment key** | `dep_alert_dispatch_sla_miss` | | **Roles** | owner, operations | ## Calculation The card lists orders whose expected dispatch window has elapsed without a recorded dispatch, evaluated in real time against Depop's deadline model. Vortex IQ reads order timestamps and deadlines from the Depop integration; the deadline model is set by Depop and described here in general terms. ## Worked example *A representative reading of **Late Shipments** for a typical reseller on Depop.* On 19 Jun 26 the alert showed three overdue orders. Two were a day late because the seller had been away; one was four days late because the item could not be found. Vortex Mind grouped them by cause: the two ship-now orders went out same day, and the missing-item order was refunded immediately to head off a dispute. Acting within hours kept all three from turning into low ratings. To work the queue, ask Ask Viq for overdue orders ordered by days past deadline. ## Sibling cards merchants should reference together | Card | Why merchants reach for it | | ------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------ | | [`dep_pending_ship`](/nerve-centre/kpi-cards/depop/pending-shipment) | Fulfilment sibling: the full queue these overdue orders came from. | | [`dep_on_time_ship_rate`](/nerve-centre/kpi-cards/depop/on-time-shipping-rate) | Trend sibling: late shipments pull the on-time rate down. | | [`dep_dispute_rate`](/nerve-centre/kpi-cards/depop/dispute-rate) | Reputation sibling: overdue orders convert to disputes. | | [`dep_rating_average`](/nerve-centre/kpi-cards/depop/avg-review-rating) | Reputation sibling: late dispatch is a top driver of low ratings. | | [`dep_xc_listed_but_oos`](/nerve-centre/kpi-cards/depop/active-depop-listings-for-sold-elsewhere-items) | Root-cause sibling: orders for sold-elsewhere items often go late. | ## Reconciling against Depop **Where to look in Depop's own dashboard:** Overdue orders appear in your Selling view in the Depop app, flagged against their expected dispatch window. The Vortex IQ list should match those flagged orders; gaps are usually refresh timing. **Why the Vortex IQ value may legitimately differ:** | Reason | Direction | What to do | | -------------------------------------------------------------------------------------------- | ------------------ | -------------------------------------- | | **Refresh timing.** A dispatch you just marked clears on the next refresh. | Marginal | Force a manual refresh after shipping. | | **Deadline interpretation.** Vortex IQ mirrors Depop's window but evaluates it continuously. | Marginal | Treat both as the same deadline. | | **Cancelled orders.** A cancelled order should leave the list. | Lower in Vortex IQ | Confirm the order's live status. | **Cross-connector reconciliation:** read this with the pending-shipment backlog and the sold-elsewhere card to find why orders go late. For divergence investigations, use Vortex Mind. ## Known limitations / merchant FAQs **Q: How often does Late Shipments update?** It evaluates in real time and refreshes on the standard data refresh. An order leaves the list as soon as you mark it dispatched and the refresh registers it. **Q: An order is here but I already shipped it. Why?** Either the dispatch has not registered yet, or it was marked dispatched after the deadline. Force a refresh; if it persists, confirm the dispatch was recorded in Depop. **Q: Should I refund an overdue order or ship late?** Depends on the cause. If the item exists, ship immediately and message the buyer. If it is unavailable, refund fast to avoid a dispute. The sold-elsewhere card helps you spot the second case early. **Q: Can I customise this alert?** The alert fires on any order past Depop's deadline. Related tolerances, such as backlog alerting, are configurable in the Sensitivity tab. *** ### Tracked live in Vortex IQ Nerve Centre *Late Shipments* is one of hundreds of KPI pulses Vortex IQ tracks across Depop and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English. [Start for free](https://app.vortexiq.ai/login) or [book a demo](https://www.vortexiq.ai/contact-us) to see this metric running on your own data.