> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Claim Value (open), Deutsche Post

> Claim Value (open) for Deutsche Post stores. Tracked live in Vortex IQ Nerve Centre. How to read it, why it matters, and how to act on it.

**Card class:** [Non-Hero](/nerve-centre/overview#card-classes-explained)  •  **Category:** Exceptions & Claims

## At a glance

> Total monetary value of open, unresolved compensation claims (Reklamation) filed with DHL for lost or damaged Deutsche Post consignments. It is the money you are owed but have not yet recovered: a live ledger of cash sitting with the carrier. The card reads in real time and alerts once the open balance crosses 500 (in your account currency, EUR for German DHL), the point at which a finance owner should be chasing recovery rather than letting claims age.

## What it tracks

The card sums the declared claim value across all claims in an open or pending state with the DHL Reklamationsstelle, grounded in the `detail`: "Claim Value (open) for the selected period." It is the financial counterpart to [Open Claims](/nerve-centre/kpi-cards/deutsche-post/open-claims), which counts the claims themselves: a small number of high-value claims can trip the `>$500` alert before the claim count looks alarming, which is exactly why the value view exists. A rising open balance has two readings. Either claim volume is climbing, in which case check [Exception Rate](/nerve-centre/kpi-cards/deutsche-post/exception-rate) and [Failed Deliveries](/nerve-centre/kpi-cards/deutsche-post/failed-deliveries) for the underlying loss or damage trend, or claims are simply not being resolved, in which case the money is stuck in DHL's process and needs chasing. Treat a sustained balance above the threshold as working capital tied up with the carrier.

## Reconciling against the source

Cross-check against the open claims list in the [DHL Geschaftskundenportal](https://www.dhl.de/de/geschaeftskunden.html) Reklamationsstelle, which holds the authoritative per-claim status and declared value. Note that claim status changes flow through on the connector's batched sync, so a claim DHL has just moved to "resolved" may briefly still count as open here; reconcile on the per-claim list rather than the single total when the numbers are close.

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### Tracked live in Vortex IQ Nerve Centre

*Claim Value (open)* is one of hundreds of KPI pulses Vortex IQ tracks across Deutsche Post and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English.

[Start for free](https://app.vortexiq.ai/login) or [book a demo](https://www.vortexiq.ai/contact-us) to see this metric running on your own data.