> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# DPD audit profile, Vortex IQ

> What the Vortex IQ DPD health audit checks: DPD: OTD, Predict Slot Accuracy, UK->EU Lane Health & Cross-Channel Leak

**[Nerve Centre KPIs](/nerve-centre/kpi-cards/dpd) · [Audit Profile](/nerve-centre/kpi-cards/dpd/audit) · [Sentiment Settings](/nerve-centre/kpi-cards/dpd/sentiment)**

DPD UK / DPDgroup is the merchant's primary UK + EU mainland carrier (separate from DPDLocal which covers UK B2B). Findings either cost a customer (OTD breach, Predict slot miss, customs-held cross-border parcel) or burn cash (claim ageing, premium-service uplift not earning). Cross- references commerce siblings via order\_ref; ShipBob via fulfillment\_id; Jira via claim\_id. CloudHub probe shows 10 active merchants on the legacy Username + Password + GEOAccountCode auth.

## What this audit checks

### Authentication & access

* Basic Auth on /user/ still issues a GeoSession JWT (no 401)
* GeoSession JWT cache hit-rate > 95% (re-auth churn signal)
* Geoclient (GEOAccountCode) identifier valid
* Sandbox vs production base URL flagged correctly

### On-time delivery & Predict slot promise

* Carrier OTD \< 95% rolling 30D (DPD contracted SLA breach)
* OTD trending down >5pp WoW (early degradation signal)
* Predict slot accuracy \< 92% (the brand-promise window)
* Saturday / Sunday delivery success \< 90% on premium services
* First-attempt delivery rate \< 85%

### Exceptions, claims & failed pickups

* Exception rate > 3% rolling 30D
* Open claims unresolved > 7 days (CS coverage gap)
* Open claims unresolved > 14 days (abandoned cash + churn risk)
* Failed pickup rate > 3% (carrier-side relationship decay)
* Refused-parcel rate > 1%

### UK -> EU cross-border lanes (Brexit-specific)

* Cross-border (destination\_country != GB) exception rate > 5%
* Customs-held parcels > 1% of cross-border volume
* EU mainland transit time > 5 days (cross-border lane stretch)
* Per-destination-country OTD \< 90% (specific lane health)

### Cost & service-mix economics

* Avg cost / shipment up >10% vs prior period
* Predict / Saturday premium uplift > 40% over standard NextDay
* Cross-border surcharge as % of revenue > 5% (post-Brexit margin pressure)
* Claim value as % of DPD revenue > 2% rolling 90D

### Cross-channel: revenue at risk (the kill-shot area)

* Cross-channel: late shipments joined to commerce\_sibling orders -> revenue at risk per channel
* Cross-channel: 3PL-vs-carrier delay attribution (ShipBob vs DPD in-transit)
* Cross-channel: open claims with no Jira tracker\_item -> CS coverage gap
* Cross-channel: late-delivery refund-propensity \* sibling.order.total -> \$ exposed to chargeback this week
* Cross-channel: customs-held cross-border parcels -> proactive merchant-IOSS-fix candidates

## Severity thresholds

| Signal                               | Warn | Critical |
| ------------------------------------ | ---- | -------- |
| `on_time_delivery_rate`              | 95   | 90       |
| `predict_slot_accuracy`              | 95   | 92       |
| `first_attempt_delivery`             | 90   | 85       |
| `exception_rate`                     | 2    | 3        |
| `open_claims_age_days`               | 7    | 14       |
| `failed_pickup_rate_pct`             | 2    | 3        |
| `cross_border_exception_pct`         | 3    | 5        |
| `customs_held_pct`                   | 0.5  | 1        |
| `shipping_cost_per_order_change_pct` | 5    | 10       |
| `premium_uplift_pct`                 | 30   | 40       |
| `claim_value_pct_of_revenue`         | 1    | 2        |
| `region_otd_pct`                     | 92   | 90       |
| `auth_token_failures_24h`            | 1    | 5        |

## Data sources

* `GET TBD - pending CloudHub C# backend URL extraction` - Auth probe + GeoSession JWT issuance
* `GET TBD - pending CloudHub C# backend URL extraction` - Shipment list + status (OTD, transit time)
* `GET TBD - pending CloudHub C# backend URL extraction` - Tracking events for late / exception detection
* `GET TBD - pending CloudHub C# backend URL extraction` - Claims (open / settled list + age / value)