> ## Documentation Index > Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt > Use this file to discover all available pages before exploring further. # DPDLocal KPIs, Vortex IQ Nerve Centre > Every DPDLocal KPI pulse Vortex IQ Nerve Centre tracks: 51 metrics covering revenue, orders, customers, refunds, and more. **[Nerve Centre KPIs](/nerve-centre/kpi-cards/dpdlocal) · [Audit Profile](/nerve-centre/kpi-cards/dpdlocal/audit) · [Sentiment Settings](/nerve-centre/kpi-cards/dpdlocal/sentiment)** Vortex IQ Nerve Centre tracks **51** KPI pulses for DPDLocal stores. Each metric has its own page: definition, calculation, why it matters, and what to do when it moves. The DPDLocal connector is the deepest carrier integration in the Vortex IQ **AI OS** catalogue - 51 KPI pulses covering DPD's UK reseller channel for SMB merchants and 3PLs booking collections, premium services, and Sunday delivery. The **Nerve Centre** runs hero alerts on *Avg Shipping Cost*, *On-Time Delivery Rate*, *Late Shipments*, *Exception Rate*, *Open Claims*, *Days to Token Expiry*, plus cross-platform cards on *Late-Delivery Revenue at Risk*, *3PL vs Carrier Delay Attribution*, and *Open Claims Without Jira Ticket* so disputed shipments never fall through the gap. **Vortex Mind** investigates failed pickups, route degradation, and ageing claims; **Ask Viq™** answers in plain English - "which postcodes are bleeding OTD this week?" - with citations back to the consignment. | Card | Metrics type | Category | Chart | | ----------------------------------------------------------------------------------------------------------- | ---------------------- | ------------------------------- | --------------- | | [Avg Shipping Cost](/nerve-centre/kpi-cards/dpdlocal/avg-shipping-cost) | Key Metrics | Cost & Efficiency | kpi | | [Days to Token Expiry](/nerve-centre/kpi-cards/dpdlocal/days-to-token-expiry) | Key Metrics | Operational Health | kpi | | [Exception Rate](/nerve-centre/kpi-cards/dpdlocal/exception-rate) | Key Metrics | Exceptions & Claims | gauge | | [Late Shipments](/nerve-centre/kpi-cards/dpdlocal/late-shipments) | Key Metrics | Delivery Performance | kpi | | [On-Time Delivery Rate](/nerve-centre/kpi-cards/dpdlocal/on-time-delivery-rate) | Key Metrics | Delivery Performance | gauge | | [Open Claims](/nerve-centre/kpi-cards/dpdlocal/open-claims) | Key Metrics | Exceptions & Claims | kpi | | [3PL vs Carrier Delay Attribution](/nerve-centre/kpi-cards/dpdlocal/3pl-vs-carrier-delay-attribution) | Cross-Platform Metrics | Cross-Platform: Revenue at Risk | stacked\_bar | | [Carrier OTD by Sales Channel](/nerve-centre/kpi-cards/dpdlocal/carrier-otd-by-sales-channel) | Cross-Platform Metrics | Cross-Platform: Revenue at Risk | bar\_horizontal | | [Claim Value as % of DPDLocal Revenue](/nerve-centre/kpi-cards/dpdlocal/claim-value-as-of-dpdlocal-revenue) | Cross-Platform Metrics | Cross-Platform: Revenue at Risk | kpi | | [Late-Delivery Revenue at Risk](/nerve-centre/kpi-cards/dpdlocal/late-delivery-revenue-at-risk) | Cross-Platform Metrics | Cross-Platform: Revenue at Risk | kpi | | [Open Claims Without Jira Ticket](/nerve-centre/kpi-cards/dpdlocal/open-claims-without-jira-ticket) | Cross-Platform Metrics | Cross-Platform: Revenue at Risk | alert\_table | | [Ageing Claim Watchlist](/nerve-centre/kpi-cards/dpdlocal/ageing-claim-watchlist) | Supporting Metrics | Nerve Centre | alert\_table | | [API Error Rate](/nerve-centre/kpi-cards/dpdlocal/api-error-rate) | Supporting Metrics | Operational Health | gauge | | [Avg Transit (days)](/nerve-centre/kpi-cards/dpdlocal/avg-transit) | Supporting Metrics | Delivery Performance | kpi | | [Claim Resolution Time (median days)](/nerve-centre/kpi-cards/dpdlocal/claim-resolution-time) | Supporting Metrics | Exceptions & Claims | kpi | | [Claim Value (open)](/nerve-centre/kpi-cards/dpdlocal/claim-value) | Supporting Metrics | Exceptions & Claims | kpi | | [Collections Booked](/nerve-centre/kpi-cards/dpdlocal/collections-booked) | Supporting Metrics | Collections | line | | [Cost by Service Code](/nerve-centre/kpi-cards/dpdlocal/cost-by-service-code) | Supporting Metrics | Cost & Efficiency | bar\_horizontal | | [Cost by Zone](/nerve-centre/kpi-cards/dpdlocal/cost-by-zone) | Supporting Metrics | Cost & Efficiency | bar\_horizontal | | [Cost Per Shipment Trend](/nerve-centre/kpi-cards/dpdlocal/cost-per-shipment-trend) | Supporting Metrics | Cost & Efficiency | sparkline | | [Delivery Experience Score](/nerve-centre/kpi-cards/dpdlocal/delivery-experience-score) | Supporting Metrics | Delivery Performance | gauge | | [DPDLocal Health Score](/nerve-centre/kpi-cards/dpdlocal/dpdlocal-health-score) | Supporting Metrics | Executive Command Centre | gauge | | [Exception Rate Spike](/nerve-centre/kpi-cards/dpdlocal/exception-rate-spike) | Supporting Metrics | Nerve Centre | alert\_list | | [Exception Reasons (top 10)](/nerve-centre/kpi-cards/dpdlocal/exception-reasons) | Supporting Metrics | Exceptions & Claims | bar | | [Failed Deliveries](/nerve-centre/kpi-cards/dpdlocal/failed-deliveries) | Supporting Metrics | Exceptions & Claims | kpi | | [Failed Pickup Alerts](/nerve-centre/kpi-cards/dpdlocal/failed-pickup-alerts) | Supporting Metrics | Nerve Centre | alert\_list | | [Failed Pickup Rate](/nerve-centre/kpi-cards/dpdlocal/failed-pickup-rate) | Supporting Metrics | Collections | gauge | | [First-Attempt Delivery Rate](/nerve-centre/kpi-cards/dpdlocal/first-attempt-delivery-rate) | Supporting Metrics | Delivery Performance | gauge | | [First-Attempt Delivery Rate](/nerve-centre/kpi-cards/dpdlocal/first-attempt-delivery-rate) | Supporting Metrics | Delivery Performance | gauge | | [GeoSession Auth Risk](/nerve-centre/kpi-cards/dpdlocal/geosession-auth-risk) | Supporting Metrics | Nerve Centre | kpi | | [High-Cost Shipment Outliers](/nerve-centre/kpi-cards/dpdlocal/high-cost-shipment-outliers) | Supporting Metrics | Cost & Efficiency | table | | [Label Generation Success](/nerve-centre/kpi-cards/dpdlocal/label-generation-success) | Supporting Metrics | Operational Health | gauge | | [Late Shipments by Route](/nerve-centre/kpi-cards/dpdlocal/late-shipments-by-route) | Supporting Metrics | Delivery Performance | bar\_horizontal | | [Open Claim Value](/nerve-centre/kpi-cards/dpdlocal/open-claim-value) | Supporting Metrics | Exceptions & Claims | kpi | | [Open Claims by Age](/nerve-centre/kpi-cards/dpdlocal/open-claims-by-age) | Supporting Metrics | Exceptions & Claims | histogram | | [OTD by Route](/nerve-centre/kpi-cards/dpdlocal/otd-by-route) | Supporting Metrics | Service Mix | bar\_horizontal | | [OTD by UK Region](/nerve-centre/kpi-cards/dpdlocal/otd-by-uk-region) | Supporting Metrics | Service Mix | bar\_horizontal | | [OTD SLA Breach](/nerve-centre/kpi-cards/dpdlocal/otd-sla-breach) | Supporting Metrics | Nerve Centre | kpi | | [OTD Today](/nerve-centre/kpi-cards/dpdlocal/otd-today) | Supporting Metrics | Executive Command Centre | gauge | | [Parcels In Flight](/nerve-centre/kpi-cards/dpdlocal/parcels-in-flight) | Supporting Metrics | Executive Command Centre | kpi | | [Predict Slot Accuracy (30-min / 1-hour)](/nerve-centre/kpi-cards/dpdlocal/predict-slot-accuracy) | Supporting Metrics | Delivery Performance | gauge | | [Premium-Service Uplift vs Standard](/nerve-centre/kpi-cards/dpdlocal/premium-service-uplift-vs-standard) | Supporting Metrics | Cost & Efficiency | kpi | | [Returned to Sender](/nerve-centre/kpi-cards/dpdlocal/returned-to-sender) | Supporting Metrics | Exceptions & Claims | kpi | | [Route Degradation Alerts](/nerve-centre/kpi-cards/dpdlocal/route-degradation-alerts) | Supporting Metrics | Nerve Centre | alert\_list | | [Shipments](/nerve-centre/kpi-cards/dpdlocal/shipments) | Supporting Metrics | Volume | kpi | | [Shipments by Destination](/nerve-centre/kpi-cards/dpdlocal/shipments-by-destination) | Supporting Metrics | Service Mix | geo\_map | | [Shipments by Service](/nerve-centre/kpi-cards/dpdlocal/shipments-by-service) | Supporting Metrics | Service Mix | pie | | [Shipments by Service Code](/nerve-centre/kpi-cards/dpdlocal/shipments-by-service-code) | Supporting Metrics | Service Mix | pie | | [Shipments Over Time](/nerve-centre/kpi-cards/dpdlocal/shipments-over-time) | Supporting Metrics | Volume | line | | [Sunday Delivery Success Rate](/nerve-centre/kpi-cards/dpdlocal/sunday-delivery-success-rate) | Supporting Metrics | Delivery Performance | gauge | | [UK Postcode Delivery Heatmap](/nerve-centre/kpi-cards/dpdlocal/uk-postcode-delivery-heatmap) | Supporting Metrics | Service Mix | choropleth | *Appendix space for FAQs, reconciliation guidance, or cross-connector notes specific to this connector. Replace this block when authored.*