> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Claim Value (open), EasyPost

> Claim Value (open) for EasyPost stores. Tracked live in Vortex IQ Nerve Centre. How to read it, why it matters, and how to act on it.

**Card class:** [Non-Hero](/nerve-centre/overview#card-classes-explained)  •  **Category:** [Exceptions & Claims](/nerve-centre/connectors#connectors-by-type)

## At a glance

> Total monetary value of EasyPost insurance and carrier loss/damage claims that are currently open and unresolved. It is money you are owed for parcels that were lost, damaged or never delivered, sitting in the claims pipeline waiting on EasyPost or the carrier to pay out. The card turns amber above 500 in the account currency, the point at which the open exposure is large enough to chase actively rather than leave to settle on its own.

## What it tracks

Grounded in the card's `detail` ("Claim Value (open) for the selected period."), this is `SUM(claim.amount WHERE status NOT IN (paid, denied, cancelled))` as a real-time (`RT`) live total, not a period aggregate. It reads from EasyPost's claims records (insurance claims raised on shipments plus carrier loss/damage claims tracked through EasyPost), counting only claims still in flight: submitted, under review, or awaiting payout. A claim leaves the total the moment it is paid, denied or withdrawn. The alert fires above `>$500` of open value (in the account's billing currency). Pair it with [Open Claims](/nerve-centre/kpi-cards/easypost/open-claims) for the count behind the value, and with [Failed Deliveries](/nerve-centre/kpi-cards/easypost/failed-deliveries) and [Returned to Sender](/nerve-centre/kpi-cards/easypost/returned-to-sender) for the delivery failures that feed new claims.

## Reconciling against the source

Cross-check against the [EasyPost Dashboard](https://www.easypost.com/account/claims) → **Claims**, which lists each claim, its amount and its status; the open total here should match the sum of claims not yet paid, denied or cancelled. Where EasyPost is acting as the aggregator for an underlying carrier's claim, the carrier's own claims portal holds the authoritative payout state, and a status change there can lag what EasyPost shows by the connector's ingestion cadence (minutes to a few hours).

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### Tracked live in Vortex IQ Nerve Centre

*Claim Value (open)* is one of hundreds of KPI pulses Vortex IQ tracks across EasyPost and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English.

[Start for free](https://app.vortexiq.ai/login) or [book a demo](https://www.vortexiq.ai/contact-us) to see this metric running on your own data.