> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# High-Cost Shipment Outliers, EasyPost

> High-Cost Shipment Outliers for EasyPost stores. Tracked live in Vortex IQ Nerve Centre. How to read it, why it matters, and how to act on it.

**Metrics type:** [Supporting Metrics](/nerve-centre/overview#metrics-types-explained)  •  **Category:** [Cost & Efficiency](/nerve-centre/connectors#connectors-by-type)

## At a glance

> A table of the individual EasyPost parcels in the last 7 days whose label cost was more than twice the period average. These are the shipments quietly eating margin: a single oversized or mis-classified parcel can cost five to ten times a normal one. The card turns each outlier into a row you can action, rather than letting it disappear into the blended average.

## What it tracks

Grounded in the card's `detail` ("High-Cost Shipment Outliers, broken down by row.") and its `>2× avg` alert: the card reads every EasyPost shipment over the trailing 7 days (`GET /v2/shipments`, the bought `selected_rate` plus surcharges), computes the period average, and lists every parcel costing more than twice that average. Each row shows the shipment, the underlying carrier, the destination zone, the billed cost and the dominant surcharge so you can see why it was expensive. The usual culprits are dimensional-weight (dim-weight) reweighs where a light but bulky parcel is billed on volume not mass, residential and delivery-area surcharges, address-correction fees, and far-zone or international lanes. When any parcel breaches the `>2× avg` line the card flags it for owner, finance and operations. The fix is rarely the carrier: it is usually packaging (right-size the box), the rate-shop rule (a cheaper carrier existed for that lane), or upstream catalogue data (wrong stored dimensions triggering dim-weight reweighs). Read it next to [Avg Shipping Cost](/nerve-centre/kpi-cards/easypost/avg-shipping-cost) for the baseline these rows are measured against, and [Cost by Zone](/nerve-centre/kpi-cards/easypost/cost-by-zone) to see whether the outliers cluster in one zone.

## Reconciling against the source

Each row maps to one EasyPost shipment ID you can open in the EasyPost dashboard under **Logs → Shipments** to see the full rate breakdown, and to the underlying carrier's billing line in the carrier portal for the authoritative surcharge detail. A row that looks wrong is usually a carrier post-billing adjustment (a dim-weight reweigh applied after the label was bought); EasyPost reflects the adjusted charge once the carrier invoice settles.

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### Tracked live in Vortex IQ Nerve Centre

*High-Cost Shipment Outliers* is one of hundreds of KPI pulses Vortex IQ tracks across EasyPost and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English.

[Start for free](https://app.vortexiq.ai/login) or [book a demo](https://www.vortexiq.ai/contact-us) to see this metric running on your own data.