> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# EasyPost sentiment settings, Vortex IQ Nerve Centre

> Industry-standard benchmark bands Vortex IQ AI OS uses to flag EasyPost KPIs as Performing Well or Needs Attention, and how to tune them per company.

**[Nerve Centre KPIs](/nerve-centre/kpi-cards/easypost) · [Audit Profile](/nerve-centre/kpi-cards/easypost/audit) · [Sentiment Settings](/nerve-centre/kpi-cards/easypost/sentiment)**

Vortex IQ **AI OS** ships **industry-standard benchmark bands** for each EasyPost KPI, so your dashboard flags **Performing Well** or **Needs Attention** the moment you connect. **6** of the 35 EasyPost cards are sentiment-tuned; the rest are informational (counts, lists, breakdowns) with no good/bad direction.

The benchmarks below are a starting point grounded in industry standards. Adjust any **Good** or **Bad** threshold to match your business and **save it for your company** in **Settings → Dashboard Settings → Sensitivity**.

## How sentiment powers triage

Sentiment turns the dashboard into a focus list. Every KPI is sorted into one of three states you can filter on:

* **Performing** - comfortably inside the good band.
* **Needs Attention** - has breached the band you set. This is where to act.
* **Stable** - within range, or an informational card with no good/bad direction.

Any KPI that has not met its sentiment band is flagged **Needs Attention**, so you go straight to the handful of cards that need action instead of scanning hundreds of charts.

| Card                                                                                                                              | Direction        | Good | Bad | Unit  |
| --------------------------------------------------------------------------------------------------------------------------------- | ---------------- | ---- | --- | ----- |
| [Dispatch SLA Breached on N Orders Today](/nerve-centre/kpi-cards/easypost/dispatch-sla-breached-on-n-orders-today)               | Higher is better | 95   | 90  | Count |
| [Label Generation Success Rate (vendor override)](/nerve-centre/kpi-cards/easypost/label-generation-success-rate-vendor-override) | Higher is better | 99   | 95  | %     |
| [Label Print Failures Spike](/nerve-centre/kpi-cards/easypost/label-print-failures-spike)                                         | Higher is better | 99   | 95  | Count |
| [OTD by Underlying Carrier](/nerve-centre/kpi-cards/easypost/otd-by-underlying-carrier)                                           | Higher is better | 95   | 90  | %     |
| [Orders with Carrier Dispatch SLA Missed](/nerve-centre/kpi-cards/easypost/orders-with-carrier-dispatch-sla-missed)               | Higher is better | 95   | 90  | Count |
| [Shipments with Tracking-Event Gap >24h](/nerve-centre/kpi-cards/easypost/shipments-with-tracking-event-gap-24h)                  | Lower is better  | 2    | 5   | Count |