> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Fruugo audit profile, Vortex IQ

> What the Vortex IQ Fruugo health audit checks: Fruugo Marketplace Audit

**[Nerve Centre KPIs](/nerve-centre/kpi-cards/fruugo) · [Audit Profile](/nerve-centre/kpi-cards/fruugo/audit) · [Sentiment Settings](/nerve-centre/kpi-cards/fruugo/sentiment)**

Will audit Fruugo merchant authentication, account health, listing quality and suppression, featured-offer position, order defects, and cross-channel inventory/pricing parity across the 46-country marketplace.

## What this audit checks

### Authentication & access

* HTTP Basic credentials (username + password) authenticate against /v1/merchants/{merchant_id}
* merchant\_id resolves to an ACTIVE (not INACTIVE/SUSPENDED) marketplace account
* Stored credentials still valid - no 401/403 on the validate endpoint

### Account health & policy compliance

* Account status ACTIVE and base\_currency configured
* enabled\_countries populated - merchant active in at least one country marketplace
* VAT-compliance metadata present per destination country (OSS thresholds, UK VAT trigger, HS commodity codes)
* Cancellation rate within Fruugo policy band (under 3 percent over 30D)

### Listing quality & suppression

* Required attributes complete (title, brand, ean/sku, price, stock\_quantity)
* No listings in REJECTED or REVIEWING status via /v1/products
* Feed ingestion success above 95 percent on last /v1/feeds/imports cycle (items\_accepted vs items\_rejected)
* vat\_compliant flag true so listings are not blocked from per-locale distribution

### Buy Box / featured-offer

* Per-locale price competitive vs other Fruugo sellers of the same ean
* stock\_quantity above zero for ACTIVE listings so the offer stays eligible
* Featured-offer (buy box) win rate within target band

### Order defect & feedback

* On-time shipping rate above 95 percent - no order past ship\_deadline via /v1/orders
* Order defect rate (cancellations + refunds) within Fruugo threshold
* Pending-shipment backlog not above 2x the 30D average

### Cross-channel inventory & pricing parity

* Fruugo listing catalog parity vs bigcommerce.product on sku (title + price drift)
* No ACTIVE Fruugo listing for a SKU that is out of stock on BigCommerce
* EU price coherence vs Amazon EU / eBay EU per country (spread under 10 percent)

## Severity thresholds

| Signal                   | Warn | Critical |
| ------------------------ | ---- | -------- |
| `buy_box_win_rate`       | -    | \< 0.60  |
| `defect_rate`            | -    | > 0.03   |
| `feedback_score`         | -    | \< 4.0   |
| `listing_suppressed_pct` | -    | > 0.05   |
| `account_health_score`   | -    | \< 70    |

## Data sources

* `GET https://api.fruugo.com/v1/merchants/{merchant_id}` - Account status, base currency, enabled countries
* `GET https://api.fruugo.com/v1/products` - Listing inventory, status, VAT compliance, attribute completeness
* `GET https://api.fruugo.com/v1/orders` - Orders, ship deadlines, cancellations, defect signals
* `GET https://api.fruugo.com/v1/feeds/imports` - Feed ingestion success, items accepted vs rejected