> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Gorgias KPIs, Vortex IQ Nerve Centre

> Every Gorgias KPI pulse Vortex IQ Nerve Centre tracks: 23 metrics covering revenue, orders, customers, refunds, and more.

**[Nerve Centre KPIs](/nerve-centre/kpi-cards/gorgias) · [Audit Profile](/nerve-centre/kpi-cards/gorgias/audit) · [Sentiment Settings](/nerve-centre/kpi-cards/gorgias/sentiment)**

Vortex IQ Nerve Centre tracks **23** KPI pulses for Gorgias stores. Each metric has its own page: definition, calculation, why it matters, and what to do when it moves.

The Gorgias connector brings the Vortex IQ **AI OS** to ecommerce brands running Gorgias - the helpdesk purpose-built for Shopify, BigCommerce, and Magento with deep order-context integration. The **Nerve Centre** tracks 23 KPI pulses focused on **how Gorgias handles findings the AI OS pushes back to it**: hero alerts on *VortexIQ Findings Open*, *Finding Resolution Rate (90d)*, *Abandoned Findings (>14d no movement)*, plus throughput and backlog-health metrics. **Vortex Mind** investigates when findings stall or resolution rate dips; **Ask Viq™** lets you ask in plain English with citations back to the source card.

| Card                                                                                           | Metrics type       | Category          | Chart           |
| ---------------------------------------------------------------------------------------------- | ------------------ | ----------------- | --------------- |
| [Abandoned Findings (>14d no movement)](/nerve-centre/kpi-cards/gorgias/abandoned-findings)    | Key Metrics        | VortexIQ Findings | kpi             |
| [Finding Resolution Rate (90d)](/nerve-centre/kpi-cards/gorgias/finding-resolution-rate)       | Key Metrics        | VortexIQ Findings | gauge           |
| [VortexIQ Findings Open](/nerve-centre/kpi-cards/gorgias/vortexiq-findings-open)               | Key Metrics        | VortexIQ Findings | kpi             |
| [Avg Cycle Time (days)](/nerve-centre/kpi-cards/gorgias/avg-cycle-time)                        | Supporting Metrics | Throughput        | kpi             |
| [Avg Lead Time (days)](/nerve-centre/kpi-cards/gorgias/avg-lead-time)                          | Supporting Metrics | Throughput        | kpi             |
| [Avg Time-to-Fix (days)](/nerve-centre/kpi-cards/gorgias/avg-time-to-fix)                      | Supporting Metrics | VortexIQ Findings | kpi             |
| [Backlog by Priority](/nerve-centre/kpi-cards/gorgias/backlog-by-priority)                     | Supporting Metrics | Backlog Health    | bar             |
| [Backlog by Status](/nerve-centre/kpi-cards/gorgias/backlog-by-status)                         | Supporting Metrics | Backlog Health    | donut           |
| [Blocked Tickets](/nerve-centre/kpi-cards/gorgias/blocked-tickets)                             | Supporting Metrics | Backlog Health    | kpi             |
| [Cycle Time by Priority](/nerve-centre/kpi-cards/gorgias/cycle-time-by-priority)               | Supporting Metrics | Throughput        | bar             |
| [In Progress](/nerve-centre/kpi-cards/gorgias/in-progress)                                     | Supporting Metrics | Backlog Health    | kpi             |
| [Oldest Open (days)](/nerve-centre/kpi-cards/gorgias/oldest-open)                              | Supporting Metrics | Backlog Health    | kpi             |
| [Open Tickets](/nerve-centre/kpi-cards/gorgias/open-tickets)                                   | Supporting Metrics | Backlog Health    | kpi             |
| [Overloaded Assignees (>10 open)](/nerve-centre/kpi-cards/gorgias/overloaded-assignees)        | Supporting Metrics | Team Capacity     | kpi             |
| [Scope Added Mid-Sprint](/nerve-centre/kpi-cards/gorgias/scope-added-mid-sprint)               | Supporting Metrics | Sprint            | kpi             |
| [Sprint Progress](/nerve-centre/kpi-cards/gorgias/sprint-progress)                             | Supporting Metrics | Sprint            | gauge           |
| [Sprint Velocity (avg)](/nerve-centre/kpi-cards/gorgias/sprint-velocity)                       | Supporting Metrics | Sprint            | sparkline       |
| [Throughput Trend](/nerve-centre/kpi-cards/gorgias/throughput-trend)                           | Supporting Metrics | Throughput        | sparkline       |
| [Tickets by Assignee](/nerve-centre/kpi-cards/gorgias/tickets-by-assignee)                     | Supporting Metrics | Team Capacity     | bar\_horizontal |
| [Tickets Resolved (7d)](/nerve-centre/kpi-cards/gorgias/tickets-resolved)                      | Supporting Metrics | Throughput        | kpi             |
| [Unassigned Tickets](/nerve-centre/kpi-cards/gorgias/unassigned-tickets)                       | Supporting Metrics | Team Capacity     | kpi             |
| [VortexIQ Findings In Progress](/nerve-centre/kpi-cards/gorgias/vortexiq-findings-in-progress) | Supporting Metrics | VortexIQ Findings | kpi             |
| [VortexIQ Findings Resolved](/nerve-centre/kpi-cards/gorgias/vortexiq-findings-resolved)       | Supporting Metrics | VortexIQ Findings | kpi             |

*Appendix space for FAQs, reconciliation guidance, or cross-connector notes specific to this connector. Replace this block when authored.*