> ## Documentation Index > Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt > Use this file to discover all available pages before exploring further. # Avg Shipping Cost, Evri (formerly Hermes UK) > Avg Shipping Cost for Evri (formerly Hermes UK) stores. Tracked live in Vortex IQ Nerve Centre. How to read it, why it matters, and how to act on it. **Metrics type:** [Key Metrics](/nerve-centre/overview#metrics-types-explained) • **Category:** [Shipping & Courier](/nerve-centre/connectors#connectors-by-type) ## At a glance > Mean carriage charge per parcel paid to Evri in the period. Includes base carriage, fuel surcharge, residential uplift (rare on Evri vs Royal Mail), Saturday uplift, and weight-band reclassification. Excludes claims-handling fees, optional insurance uplifts, and account-level rebates which appear on the monthly invoice rather than per-parcel. Evri is the cost-leader in the UK courier market; the card is most useful for tracking creep relative to the carrier's positioning. | | | | --------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **What it counts** | `SUM(parcel_invoiced_amount) / COUNT(parcels_with_invoice)` over the rolling 30-day window. | | **API endpoint** | Evri's billing extract / weekly invoice CSV. Reads invoiced rather than quoted amounts. | | **What is included** | Base carriage, fuel surcharge (variable monthly), residential uplift, Saturday uplift, AM-cutoff uplift on Next Day services, weight-band reclassification when actual weight exceeds declared. | | **What is excluded** | Claims-handling fees, third-party insurance, account-level rebates, RTS-handling charges (separate line). Card shows pre-rebate gross. | | **Currency** | GBP. Display follows merchant's store currency. | | **Service mix sensitivity** | Less mix-sensitive than APC because Evri's price spread across services is smaller (\~£1 to £2 between Standard and Next Day). | | **Returns / RTO** | RTS handling charges are excluded; tracked separately. | | **Time zone** | UK local. | | **Time window** | `30D vsP` (rolling 30 vs prior 30). vsP comparison is the action signal. | | **Alert trigger** | `+10% vsP`. Evri publishes annual rate cards each spring; a 4 to 7 percent rise in the post-rate-card month is normal. | | **Roles** | owner, finance, operations | ## Calculation Calculated automatically from your Evri (formerly Hermes UK) data. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading. ## Worked example A UK DTC clothing brand running Evri Standard for 14,000 parcels per month, weight band typical 0.5kg to 1.5kg. Reading taken at 09:00 BST on 12 Mar 26 for the trailing 30 days (10 Feb 26 to 11 Mar 26), comparison vs prior 30 days (11 Jan 26 to 09 Feb 26). | Service mix | Parcels | Avg charge | Total spend | | ------------------------------- | ---------- | ---------- | ----------- | | Evri Standard 0-1kg | 11,200 | £2.05 | £22,960 | | Evri Next Day 0-1kg | 1,840 | £3.75 | £6,900 | | Evri ParcelShop 0-1kg | 720 | £1.85 | £1,332 | | Evri Standard 1-2kg (re-banded) | 240 | £2.85 | £684 | | **All Evri (this card)** | **14,000** | **£2.21** | **£31,876** | Prior 30-day average was **£2.10**. The card reads **£2.21**, a **+5.2 percent vsP** move. The alert at `+10% vsP` is **not** tripped. Five things to notice: 1. **The 5.2 percent rise breaks down to roughly 2 points fuel-surcharge revision and 3 points weight-band reclassification.** Evri reweighs at depot and reclassifies under-declared parcels; a wave of re-weighs on a recent product launch (heavier-than-quoted units) lifts the average. Spot-check 20 re-weighed parcels: if the same product line appears, fix the dispatch system's default weight. 2. **The £2.21 average is the merchant's competitive-edge metric.** Evri's published list price for similar parcels is £2.50 to £3.00; the merchant has volume-based discounts that pull the average down. Compare to peer merchants of similar volume; if the rate is above £2.50, the contract needs renegotiation. 3. **Pair with [On-Time Delivery Rate](/nerve-centre/kpi-cards/hermes-evri/on-time-delivery-rate).** A rising shipping cost without a corresponding OTD improvement is the worst trade-off direction. If cost has gone up and OTD has stayed flat, the merchant is paying more for the same reliability gap. 4. **Evri Next Day at £3.75 is roughly 80 percent more expensive than Standard but underperforms Royal Mail Tracked 24** at £4.50 for similar OTD. For genuine next-day reliability the better choice is Royal Mail Tracked 24, not Evri Next Day. The 1,840 monthly Next Day parcels here are worth re-evaluating. 5. **The annual rate-card cycle.** Evri publishes new pricing each April; expect a 4 to 7 percent increase in the post-rate-card month. The merchant's contract may have negotiated rate-locks; check before treating an April rise as out-of-pattern. ## Sibling cards merchants should reference together Avg shipping cost is one of three carrier-economics pillars. Pair with these: | Card | Why pair it | What the combination tells you | | ----------------------------------------------------------------------------------------------------------- | --------------------------------------------- | --------------------------------------------------------------------------------------------- | | [Cost Per Shipment Trend](/nerve-centre/kpi-cards/hermes-evri/cost-per-shipment-trend) | The 90-day sparkline. | Confirms whether the 30-day move is mix or pricing. | | [Cost by Zone](/nerve-centre/kpi-cards/hermes-evri/cost-by-zone) | Geographic breakdown. | Highlands and offshore parcels carry zone uplift. | | [High-Cost Shipment Outliers](/nerve-centre/kpi-cards/hermes-evri/high-cost-shipment-outliers) | Top-1-percent outliers. | A handful of weight-reband cases can drag the mean. | | [Shipments by Service](/nerve-centre/kpi-cards/hermes-evri/shipments-by-service) | Service-mix breakdown. | Mix shifts often explain rises. | | [On-Time Delivery Rate](/nerve-centre/kpi-cards/hermes-evri/on-time-delivery-rate) | The other half of the carrier-value equation. | Cost without OTD context is meaningless. | | Cross-connector: [`royal_mail.roy_avg_shipping_cost`](/nerve-centre/kpi-cards/royal-mail/avg-shipping-cost) | Direct UK carrier peer. | The Evri-vs-Royal-Mail unit cost gap is the core trade-off measurement. | | Cross-connector: [`shopify.aov`](/nerve-centre/kpi-cards/shopify/average-order-value) | Shipping cost as fraction of AOV. | An Evri £2.21 / parcel on £25 AOV is healthy 8.8 percent of order. | | Cross-connector: [`shopify.gross_margin`](/nerve-centre/shopify/gross_margin) | Margin pressure. | A 5 percent shipping-cost rise compresses gross margin by \~0.3 to 0.5 points at typical AOV. | ## Reconciling against the vendor's own dashboard **Where to look in Evri's own portal:** [Evri Business Portal](https://www.evri.com/) → **Billing → Invoice Register**. Pull the most recent invoice CSV (typically weekly), divide total invoiced by total parcels. **Why our number may legitimately differ from Evri's invoice total:** | Reason | Direction | Why | | ------------------------------- | ---------------------- | ------------------------------------------------------------------------------------------- | | **Rebate timing** | Ours higher | Volume rebates land as a single credit on the monthly invoice; card shows pre-rebate gross. | | **Weight-reclassification lag** | Ours lower for "today" | Re-weighs land 7-14 days after collection. | | **VAT** | Either | Card shows ex-VAT; Evri's invoice may include 20 percent VAT for some B2C use cases. | | **RTS-handling charges** | Ours lower | RTS fees on a separate invoice line. | | **Insurance uplift** | Ours lower | Insurance on a separate line. | **Internal identity (within Evri):** `her_avg_shipping_cost × her_shipments_total ≈ total monthly carriage spend ex-VAT, ex-rebate, ex-RTS`. * [`hermes_evri.her_shipments_total`](/nerve-centre/kpi-cards/hermes-evri/shipments) * [`hermes_evri.her_cost_trend`](/nerve-centre/kpi-cards/hermes-evri/cost-per-shipment-trend) **Cross-connector reconciliation:** | Card | Expected relationship | Causes of legitimate divergence | | -------------------------------------------------------------------- | ---------------------------------------------------------------------------- | ---------------------------------------------- | | [`shopify.shipping_revenue`](/nerve-centre/shopify/shipping_revenue) | Customer-side. Shipping revenue collected at checkout vs Evri carriage cost. | Free-shipping promotions, multi-carrier books. | | [`shopify.gross_margin`](/nerve-centre/shopify/gross_margin) | Indirect downstream. | Many margin drivers; carrier cost is one. | *** *Documentation cross-reference (UK carrier peers).* * [`royal_mail.roy_avg_shipping_cost`](/nerve-centre/kpi-cards/royal-mail/avg-shipping-cost) * [`dpd.dpd_avg_shipping_cost`](/nerve-centre/kpi-cards/dpd/avg-shipping-cost) * [`apc.apc_avg_shipping_cost`](/nerve-centre/kpi-cards/apc/avg-shipping-cost) ## Known limitations / merchant FAQs **Why is Evri so much cheaper than Royal Mail and DPD?** Operational model. Self-employed couriers are paid per parcel rather than salaried; Evri does not run owned vehicle fleets, instead using couriers' personal vehicles; depot operations are leaner. The cost saving is roughly 30 to 50 percent vs Royal Mail Tracked at similar parcel size. The trade-off is lower OTD and higher loss rate. **Cost rose 8 percent vsP, what should I check?** In order: (1) **Fuel surcharge revision**, Evri publishes monthly. (2) **Weight-band reclassification**, Evri reweighs at depot; under-declared parcels get re-banded. (3) **Service mix shift**, even small shifts toward Next Day move the headline. (4) **Annual rate-card cycle**, April typically brings a 4 to 7 percent rise. (5) **Account-tier change**, Evri sometimes adjusts volume-discount thresholds; check the contract. **Should I switch from Evri to a more expensive carrier for reliability?** Maths-driven. Multiply volume by cost-per-parcel difference (typically £1.30 to £2.00) for monthly savings. Then estimate the customer-lifetime cost of the OTD gap and lost-parcel rate. For high-volume / low-AOV brands, the saving usually wins; for premium brands, reliability wins. **Evri re-weighed my parcels, what happened?** At depot Evri weighs the parcel; if actual weight exceeds declared, the parcel re-bands into the next weight bracket and bills the difference. Common causes: warehouse scale mis-calibration, volumetric weight greater than actual, dispatch system default weight too low for typical product. **My residential uplift charges are higher than I expected, why?** Evri charges residential uplift on B2C addresses (typically £0.50 to £1.20 per parcel). Some merchants negotiate the uplift waived in their contract; check before treating it as a pricing change. **How do I track Evri rebates?** Rebates appear as a single credit line on the monthly invoice; this card does not subtract them. To get post-rebate cost, manually subtract the credit line from total invoice value before dividing. **Why does the card sometimes show a sudden +5 percent jump on the prior month?** Almost always weight reclassification batch processing. Evri reweighs in batches and re-bills 7 to 14 days after collection; a wave of reclassified parcels lands all at once on the next invoice cycle. **Why is Evri's pricing structure simpler than Royal Mail's?** Evri has fewer service tiers and fewer per-tier weight bands. Royal Mail differentiates 1st Class, Tracked 24, Tracked 48, Special Delivery, with separate weight bands and signature uplifts; Evri has Standard, Next Day, ParcelShop, plus Light & Large for oversize. Simpler pricing, less margin for cost-creep through mix shifts. *** ### Tracked live in Vortex IQ Nerve Centre *Avg Shipping Cost* is one of hundreds of KPI pulses Vortex IQ tracks across Evri (formerly Hermes UK) and 70+ other ecommerce connectors. 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