> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Claim Value (open), Japan Post

> Claim Value (open) for Japan Post stores. Tracked live in Vortex IQ Nerve Centre. How to read it, why it matters, and how to act on it.

**Card class:** [Non-Hero](/nerve-centre/overview#card-classes-explained)  •  **Category:** [Exceptions & Claims](/nerve-centre/connectors#connectors-by-type)

## At a glance

> Total monetary value of Japan Post compensation claims that are currently open (filed but not yet settled or rejected), read in real time. It is the money tied up in lost, damaged, or undelivered consignments that the merchant is waiting to recover. The alert fires above the configured threshold, so the claims team sees when exposure has built up rather than discovering it at month end.

## What it tracks

The card sums the declared or insured value of every open claim returned by the Japan Post claims endpoint, where "open" means filed and still awaiting a Japan Post decision (it excludes settled and rejected claims). Claims arise from lost parcels, damage in transit, and non-delivery, and are most material on insured EMS consignments and higher-value Yu-Pack items; Yu-Pack carries a standard compensation ceiling unless additional cover was purchased, and EMS compensation follows the EMS insured-value terms. Because the figure is real-time and cumulative across all open cases, it climbs as new claims are filed and drops as Japan Post settles or rejects them, so a steadily rising number means claims are being opened faster than they are being closed. The `>$500` alert (read in the card's display currency) is the prompt to check whether a backlog is forming. When it trips, pair it with [Open Claims](/nerve-centre/kpi-cards/japan-post/open-claims) for the case count behind the value, [Failed Deliveries](/nerve-centre/kpi-cards/japan-post/failed-deliveries) and [Exception Rate](/nerve-centre/kpi-cards/japan-post/exception-rate) for the upstream incidents that generate claims, and [Returned to Sender](/nerve-centre/kpi-cards/japan-post/returned-to-sender) for parcels that bounced rather than vanished. A rising value with a flat case count means individual claims are getting larger (high-value EMS); a rising count with flat value means more small domestic claims.

## Reconciling against the source

Reconcile against the claims and compensation (損害賠償) section of the [Japan Post Business Customer Portal](https://www.post.japanpost.jp/biz/); filter to open or in-progress status and sum the declared values in JST. Differences are usually claim-status ingestion lag or a status that has changed at Japan Post but not yet synced.

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### Tracked live in Vortex IQ Nerve Centre

*Claim Value (open)* is one of hundreds of KPI pulses Vortex IQ tracks across Japan Post and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English.

[Start for free](https://app.vortexiq.ai/login) or [book a demo](https://www.vortexiq.ai/contact-us) to see this metric running on your own data.