> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# JD.com audit profile, Vortex IQ

> What the Vortex IQ JD.com health audit checks: JD.com Marketplace Audit

**[Nerve Centre KPIs](/nerve-centre/kpi-cards/jd-com) · [Audit Profile](/nerve-centre/kpi-cards/jd-com/audit) · [Sentiment Settings](/nerve-centre/kpi-cards/jd-com/sentiment)**

Will audit JOS OAuth access, account health and DSR, brand-authorisation compliance, listing quality and suppression, featured-offer eligibility, order defect and feedback, and cross-channel inventory and pricing parity for JD.com POP sellers.

## What this audit checks

### Authentication & access

* JOS OAuth2 refresh\_token valid and not within the 60-day expiry window
* Required scopes present: item, order, ware
* seller\_id / vendor\_id (POP) resolve via /api/seller/account
* Rate-limit headroom healthy - X-JD-\* quota headers not near the 600/min cap

### Account health & policy compliance

* Shop status ACTIVE via /api/seller/account (not FROZEN or CLOSED)
* DSR scores (description / service / logistics) each at or above 4.5
* Shop grade trend not declining vs prior period

### Listing quality & suppression

* Chinese-character title\_zh populated on at least 95% of listings via /api/ware/list
* Required category-level attributes complete (no deprioritised listings)
* Rejected / off-shelf listings (status codes 8/9) flagged at >0
* Stock present on active listings (stock\_num > 0 for ACTIVE wares)

### Brand authorisation & featured-offer eligibility

* Brand-authorisation coverage at or above 98% of restricted-category listings via /api/brand/authorisations
* No brand authorisations EXPIRED or REJECTED blocking sale
* Brand authorisations expiring within 30 days surfaced for renewal
* Featured-offer / Premium Buyer eligibility retained (DSR + JD Logistics SLA gates met)

### Order defect & feedback

* Return rate (7-day no-reason) at or below 8% via /api/order/list
* No orders past ship\_deadline risking DSR-logistics penalty
* JD Logistics SLA compliance at or above 95% (24h same-day-doorstep promise)

### Cross-channel inventory & pricing parity

* China-domestic JD price vs cross-border alibaba/aliexpress spread within 15% on shared SKUs
* No active JD listings (stock\_num > 0) for SKUs out of stock on the BigCommerce sibling
* Title / price drift vs BigCommerce product within tolerance on joined SKUs

## Severity thresholds

| Signal                   | Warn | Critical |
| ------------------------ | ---- | -------- |
| `buy_box_win_rate`       | -    | \< 40%   |
| `defect_rate`            | -    | > 2%     |
| `feedback_score`         | -    | \< 4.5   |
| `listing_suppressed_pct` | -    | > 5%     |
| `account_health_score`   | -    | \< 70    |

## Data sources

* `POST https://oauth.jd.com/oauth/token` - JOS OAuth2 token refresh + scope check
* `GET https://api.jd.com/api/seller/account` - Account status, shop grade, DSR scores
* `GET https://api.jd.com/api/ware/list` - Listing inventory, titles, attributes, brand-auth status
* `GET https://api.jd.com/api/order/list` - Orders, ship deadlines, JD Logistics flags, returns
* `GET https://api.jd.com/api/brand/authorisations` - Brand-authorisation validity and expiry windows