> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Dispute Rate, Klarna

> Dispute Rate for Klarna stores. Tracked live in Vortex IQ Nerve Centre. How to read it, why it matters, and how to act on it.

**Metrics type:** [Supporting Metrics](/nerve-centre/overview#metrics-types-explained)  •  **Category:** [Payment Gateway](/nerve-centre/connectors#connectors-by-type)

## At a glance

> Klarna disputes in active state (pre-resolution). Includes won-recently and lost-recently. Leading indicator for chargeback (buyer-protection-claim) rate.

|                    |                                                          |
| ------------------ | -------------------------------------------------------- |
| **What it counts** | Active claims and recently-resolved divided by captured. |
| **Time window**    | `30D vsP`.                                               |
| **Alert trigger**  | `>1%`.                                                   |
| **Sentiment key**  | `gauge_inverse: good<=0.5, warn>1`                       |
| **Roles**          | owner, operations                                        |

## Calculation

Calculated automatically from your Klarna data. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading.

## Worked example

"Helle Mode" 30 days. 18 active or recently-resolved disputes on 6,980 captured = 0.26%. Within healthy band.

## Sibling cards merchants should reference together

| Card                                                                        | Why pair it                |
| --------------------------------------------------------------------------- | -------------------------- |
| [`kla_chargeback_rate`](/nerve-centre/kpi-cards/klarna-api/chargeback-rate) | Lost-disputes view.        |
| [`kla_refund_rate`](/nerve-centre/kpi-cards/klarna-api/refund-rate)         | Merchant-initiated cousin. |

## Reconciling against the vendor's own dashboard

**Where to look:**

[portal.klarna.com](https://portal.klarna.com) → **Disputes**.

## Known limitations / merchant FAQs

**Response deadline?**
14 days from Klarna notification typically.

**Evidence required?**
Tracking + delivery confirmation + product photos + customer correspondence.

**Win rate?**
70-85% with thorough evidence.

***

### Tracked live in Vortex IQ Nerve Centre

*Dispute Rate* is one of hundreds of KPI pulses Vortex IQ tracks across Klarna and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English.

[Start for free](https://app.vortexiq.ai/login) or [book a demo](https://www.vortexiq.ai/contact-us) to see this metric running on your own data.