> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Oldest Pending Payout (days), Klarna

> Oldest Pending Payout (days) for Klarna stores. Tracked live in Vortex IQ Nerve Centre. How to read it, why it matters, and how to act on it.

**Metrics type:** [Supporting Metrics](/nerve-centre/overview#metrics-types-explained)  •  **Category:** [Payment Gateway](/nerve-centre/connectors#connectors-by-type)

## At a glance

> Days since the oldest unpaid Klarna capture. Stuck-money signal.

|                    |                                                           |
| ------------------ | --------------------------------------------------------- |
| **What it counts** | `MAX(today - capture_date)` for unpaid captures.          |
| **Healthy**        | \<2 days for daily-payout merchants; \<8 days for weekly. |
| **Sentiment key**  | `gauge_inverse: good<=2, warn>5`                          |
| **Roles**          | owner, finance                                            |

## Calculation

Calculated automatically from your Klarna data. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading.

## Worked example

"Helle Mode" weekly payout. Oldest pending capture is 6 days (yesterday's payout cleared up to last Wednesday). 6 days within healthy band for weekly schedule.

## Sibling cards merchants should reference together

| Card                                                                                | Why pair it            |
| ----------------------------------------------------------------------------------- | ---------------------- |
| [`kla_avg_settlement_days`](/nerve-centre/kpi-cards/klarna-api/avg-settlement-time) | Average.               |
| [`kla_payouts_pending`](/nerve-centre/kpi-cards/klarna-api/pending-payouts)         | Total pending balance. |

## Reconciling against the vendor's own dashboard

**Where to look:**

[portal.klarna.com](https://portal.klarna.com) → **Settlements**.

## Known limitations / merchant FAQs

**Oldest 14 days, problem?**
For weekly-payout merchants, 14 days is at the limit; investigate. For daily-payout, alarm.

**Reserve hold, looks like stuck payout?**
Klarna may hold reserve for new or high-risk merchants. Visible in Settlements as "reserved".

***

### Tracked live in Vortex IQ Nerve Centre

*Oldest Pending Payout (days)* is one of hundreds of KPI pulses Vortex IQ tracks across Klarna and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English.

[Start for free](https://app.vortexiq.ai/login) or [book a demo](https://www.vortexiq.ai/contact-us) to see this metric running on your own data.