> ## Documentation Index > Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt > Use this file to discover all available pages before exploring further. # Total Transactions, Klarna > Total Transactions for Klarna stores. Tracked live in Vortex IQ Nerve Centre. How to read it, why it matters, and how to act on it. **Metrics type:** [Supporting Metrics](/nerve-centre/overview#metrics-types-explained) • **Category:** [Payment Gateway](/nerve-centre/connectors#connectors-by-type) ## At a glance > Total **count of successful Klarna BNPL orders** in the period. Klarna order-volume divided by this gives Klarna AOV (typically 30 to 45% above card AOV). | | | | ------------------------------------- | ----------------------------------------------------------------------------------------------------------- | | **What it counts** | `COUNT(orders)` where `status = CAPTURED`. Pay in 4, Pay in 30, Slice it all count as one transaction each. | | **API endpoint** | [`/ordermanagement/v1/orders`](https://docs.klarna.com/api/ordermanagement/). | | **Currency** | Currency-neutral (count). | | **Refunds** | Excluded. | | **Failed / declined Klarna orders** | Excluded. | | **Cancelled-by-merchant** | Excluded. | | **Klarna underwriting decision** | Counted only if Klarna approved AND captured. | | **Pay in 4 vs Pay in 30 vs Slice it** | Each = one transaction. | | **Time window** | `30D vsP`. | | **Alert trigger** | `drop >15% vsP`. | | **Roles** | owner, finance, operations | ## Calculation Calculated automatically from your Klarna data. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading. ## Worked example "Helle Mode" (German DTC fashion), 30 days ending 02 May 26. | Klarna product | Order count | Volume | AOV | | ------------------- | ----------- | ----------- | ------- | | Pay in 30 days (DE) | 4,820 | EUR 612,400 | EUR 127 | | Pay in 4 (DE) | 1,840 | EUR 248,300 | EUR 135 | | Slice it | 320 | EUR 184,200 | EUR 575 | | Pay in 30 days (UK) | 480 | GBP 51,800 | GBP 108 | | **Total** | **7,460** | | | What the merchant should notice: 1. **7,460 Klarna orders is roughly 35% of total order count for Helle Mode**, consistent with a German fashion brand at maturity of Klarna integration. 2. **Pay in 30 days dominates with 65% of order count.** German consumer preference; Pay in 4 grows but slower. 3. **Slice it at 4.3% of count contributes 17.6% of volume.** Higher AOV justifies the friction (consumer credit check). 4. **A 15% drop in count triggers alert.** Common causes: Klarna approval rate dropped (issuer-side risk model tightening); checkout-page Klarna placement changed; competitive BNPL added (Afterpay). ## Sibling cards merchants should reference together | Card | Why pair it | | ------------------------------------------------------------------------------------ | ---------------------------------------- | | [`kla_total_volume`](/nerve-centre/kpi-cards/klarna-api/total-volume) | The dollar-volume view. | | [`kla_avg_transaction`](/nerve-centre/kpi-cards/klarna-api/average-transaction) | AOV. | | [`kla_decline_rate`](/nerve-centre/kpi-cards/klarna-api/decline-rate) | What fraction of attempts failed. | | [`kla_top_payment_methods`](/nerve-centre/kpi-cards/klarna-api/top-payment-methods) | Pay in 4 vs Pay in 30 vs Slice it split. | | Stripe [`stripe_total_transactions`](/nerve-centre/stripe/stripe_total_transactions) | Cross-rail count comparison. | ## Reconciling against the vendor's own dashboard **Where to look:** Klarna Merchant Portal at [portal.klarna.com](https://portal.klarna.com) → **Orders → All orders** with status filter "Captured". **Why our number may differ:** | Reason | Direction | Why | | -------------------------- | ---------------------- | ---------------------------------------------------------- | | **Time zone** | Boundary days off | CEST vs UTC. | | **Authorised vs captured** | Theirs higher | Authorised-but-not-captured included in some Portal views. | | **Refresh lag** | Ours lower for "today" | API sync lag. | **Cross-connector reconciliation:** | Comparison | Expected | Why | | --------------------------------------------------------------- | ------------------- | ----------------------- | | `kla_total_transactions` ↔ commerce-platform Klarna order count | Approximately equal | Both count same orders. | ## Known limitations / merchant FAQs **Are authorised-but-not-captured orders counted?** No. Once captured, they count. **Klarna order with multiple line items, one transaction or many?** One. The Klarna order is the unit. **Cancelled-by-merchant Klarna orders, counted?** No. **Klarna refunds, do original orders still count?** Yes. Refund is separate event in [`kla_refund_volume`](/nerve-centre/kpi-cards/klarna-api/refund-volume). **Slice it vs Pay in 4, distinguishable here?** No, this is a single count. Use [`kla_top_payment_methods`](/nerve-centre/kpi-cards/klarna-api/top-payment-methods). **Klarna in-app purchases counted?** Yes if they redirect to merchant checkout and complete via Klarna Payments. **Klarna NYSE listing 2025, operational change?** None. Public-listed Klarna AB continues operations as before. *** ### Tracked live in Vortex IQ Nerve Centre *Total Transactions* is one of hundreds of KPI pulses Vortex IQ tracks across Klarna and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English. 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