> ## Documentation Index > Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt > Use this file to discover all available pages before exploring further. # Days Since Last Payout, Mercari > Days Since Last Payout for Mercari stores. Tracked live in Vortex IQ Nerve Centre. How to read it, why it matters, and how to act on it. **Card class:** [Non-Hero](/nerve-centre/overview#card-classes-explained) • **Category:** [Marketplace](/nerve-centre/connectors#connectors-by-type) ## At a glance > **Days Since Last Payout** counts how long it has been since Mercari last released your sold-item funds to your bank or via Instant Pay. A steadily rising number when sales are healthy usually points to a balance hold rather than a quiet week. | | | | --------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **What it counts** | Calendar days elapsed since the most recent completed Mercari payout (direct deposit or Instant Pay) landed against your seller balance. | | **Sample type** | Backend API data from Mercari, refreshed on the standard data refresh. | | **Why it matters** | A growing gap can flag a held balance, an identity or bank verification hold, or simply low recent sales. Each is a different action, so the number is your first signal to investigate cash flow. | | **Reading the value** | Lower is healthier. Compare against your usual payout rhythm. A spike above your norm is the cue to check for holds. | | **Currency** | number | | **Time window** | `RT` | | **Alert trigger** | `>7d` | | **Sentiment key** | `mer_payout_age` | | **Roles** | owner, finance | ## Calculation Vortex IQ takes the timestamp of your most recent completed Mercari payout and subtracts it from the current refresh time, expressed in whole calendar days. Only settled payouts count, so funds still in a pending or processing state do not reset the counter. If no payout has ever been recorded for the account, the card shows the days since the account's first eligible sale instead. ## Worked example *A representative reading of **Days Since Last Payout** for a typical Mercari reseller.* A vintage-apparel seller normally cashes out every 3 to 4 days. On 12 Jun 26 the card reads 9 days, tripping the `>7d` alert. Sales over that week were steady, so a quiet patch is ruled out. Checking the Mercari balance shows two items sold but funds held pending a delivery confirmation, plus a prompt to re-verify the linked bank account. The seller confirms delivery on the tracked parcels and updates the bank details, and the next refresh drops the card back to 1 day. When the number climbs unexpectedly, Vortex Mind traces upstream causes such as a verification hold or a stalled tracking scan, and Ask Viq answers plain-English questions like "why have I not been paid since last Tuesday?" ## Sibling cards merchants should reference together | Card | Why merchants reach for it | | ------------------------------------------------------------------------------ | ------------------------------------------------------------------------------------------------- | | [`mer_payout_age_days`](/nerve-centre/kpi-cards/mercari/oldest-pending-payout) | Shows how long the single oldest pending payout has sat, pinpointing a stuck item behind the gap. | | [`mer_payouts_pending`](/nerve-centre/kpi-cards/mercari/pending-payouts) | Confirms whether funds are queued and waiting rather than simply not earned. | | [`mer_total_revenue`](/nerve-centre/kpi-cards/mercari/total-revenue) | Tells you if a long gap reflects low sales rather than a hold. | | [`mer_fee_total`](/nerve-centre/kpi-cards/mercari/marketplace-fees-paid) | Helps reconcile gross sales against the net amount Mercari actually pays out. | ## Reconciling against Mercari **Where to look in Mercari's own dashboard:** Open the Mercari app or web account and go to your Balance, then the payout or transfer history. The date of the most recent completed direct deposit or Instant Pay transfer is the figure this card counts from. Pending and processing transfers appear separately and do not reset the day count. **Why the Vortex IQ value may legitimately differ:** | Reason | Direction | What to do | | -------------------------------------------------------------------------------------------------------------------------------- | --------- | ------------------------ | | **Period boundary.** A payout that posts just after the refresh window will not be reflected until the next refresh. | Variable | Match the period range. | | **Time zone.** Mercari timestamps payouts in its own settlement time zone, which may shift a payout across a day boundary. | Marginal | Confirm time zone match. | | **Filter scope.** Instant Pay and standard direct deposit both reset the counter, so confirm you are reading all transfer types. | Variable | Match filter settings. | **Cross-connector reconciliation:** Compare against your bank's deposit ledger to confirm the released funds actually arrived. For divergence investigations, use Vortex Mind. ## Known limitations / merchant FAQs **Q: How often does Days Since Last Payout update?** It refreshes on the standard Vortex IQ data refresh and recalculates from the current time, so the count ticks up automatically until a new completed payout resets it. **Q: Why does my Mercari dashboard show a different number?** Mercari shows individual transfer dates rather than a single elapsed-days figure. If a transfer is still processing, Mercari may list it while this card still counts from your last completed payout. **Q: Does a held balance still count as no payout?** Yes. The counter only resets when funds actually settle to your bank or Instant Pay. A balance held for delivery confirmation or verification keeps the number climbing, which is exactly the signal you want. **Q: Can I customise the alert threshold?** Yes, sensitivity thresholds are configurable per profile in the Sensitivity tab. Adjust to match your business baseline rather than relying on the generic default. *** ### Tracked live in Vortex IQ Nerve Centre *Days Since Last Payout* is one of hundreds of KPI pulses Vortex IQ tracks across Mercari and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English. [Start for free](https://app.vortexiq.ai/login) or [book a demo](https://www.vortexiq.ai/contact-us) to see this metric running on your own data.