> ## Documentation Index > Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt > Use this file to discover all available pages before exploring further. # Late Shipments Risking Fast Shipper Badge, Mercari > Late Shipments Risking Fast Shipper Badge for Mercari stores. Tracked live in Vortex IQ Nerve Centre. How to read it, why it matters, and how to act on it. **Card class:** [Hero](/nerve-centre/overview#card-classes-explained) • **Category:** [Marketplace](/nerve-centre/connectors#connectors-by-type) ## At a glance > **Late Shipments Risking Fast Shipper Badge** is a real-time dispatch alarm. It counts orders that have slipped past their ship-by deadline, the exact behaviour that erodes your Mercari Fast Shipper badge and quietly downranks your listings in search. | | | | --------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **What it counts** | Orders that are paid and awaiting dispatch but have already passed their ship-by deadline on Mercari. | | **Sample type** | Backend API data from Mercari, refreshed on the standard data refresh. | | **Why it matters** | Mercari rewards fast, reliable dispatch. Repeated late shipping costs you the Fast Shipper badge and pushes your listings down in search, so a non-zero count is an immediate revenue risk, not just a service lapse. | | **Reading the value** | Zero is the only healthy state. Any count above zero is a list of orders to ship today before the late record hardens against your account. | | **Currency** | number | | **Time window** | `RT` | | **Alert trigger** | `any order past ship_deadline` | | **Sentiment key** | `mer_alert_dispatch_sla_miss` | | **Roles** | owner, operations | ## Calculation The card scans your live Mercari orders, comparing each paid-and-unshipped order's ship-by deadline against the current time. Any order whose deadline has already passed without a tracking scan or dispatch confirmation is counted. Because it evaluates in real time, the count rises the instant a deadline lapses and falls as soon as you mark the order shipped. ## Worked example *A representative reading of **Late Shipments Risking Fast Shipper Badge** for a typical Mercari reseller.* Imagine you ship within a day all week, then a long weekend leaves three orders sitting past their deadline. The card jumps to 3 and the alert fires on `any order past ship_deadline`. Illustratively, a cluster of late dispatches in a short span is what tips Mercari into pulling the Fast Shipper badge, and badge loss can soften your search placement for the following weeks. The action is to ship those three immediately and message the buyers proactively. Cross-reference `mer_pending_payouts` to confirm whether late dispatch is also delaying funds, and `mer_dispute_rate` in case buyers have already opened cases. Vortex Mind traces the upstream cause, for example a courier cut-off you keep missing, and Ask Viq answers plain-English questions like "which orders are late right now and by how long". ## Sibling cards merchants should reference together | Card | Why merchants reach for it | | ------------------------------------------------------------------------------------ | ------------------------------------------------------------------------ | | [`mer_dispute_rate`](/nerve-centre/kpi-cards/mercari/dispute-rate) | Late dispatch is a leading cause of buyer disputes; watch them together. | | [`mer_payouts_pending`](/nerve-centre/kpi-cards/mercari/pending-payouts) | Unshipped orders sit on funds; late shipping holds payouts back. | | [`mer_avg_review_rating`](/nerve-centre/kpi-cards/mercari/avg-review-rating) | Slow shipping pulls down ratings, the next signal to feel the impact. | | [`mer_oldest_pending_payout`](/nerve-centre/kpi-cards/mercari/oldest-pending-payout) | The oldest stuck payout often traces back to an unshipped late order. | | [`mer_buyer_messages_unread`](/nerve-centre/kpi-cards/mercari/buyer-messages-unread) | Late buyers tend to message; clear the queue before disputes form. | ## Reconciling against Mercari **Where to look in Mercari's own dashboard:** In the Mercari app or web, open your Sold or To Ship orders. Each order shows its ship-by date and a countdown, and overdue orders are flagged for action. Compare that list against the count the alert reports. **Why the Vortex IQ value may legitimately differ:** | Reason | Direction | What to do | | -------------------------------------------------------------------------------------------------------------------------- | --------- | ------------------------ | | **Period boundary.** A deadline that lapses between refreshes may show late here a few minutes before Mercari surfaces it. | Variable | Match the period range. | | **Time zone.** Ship-by deadlines are evaluated against the account time zone; a mismatch can shift an order over the line. | Marginal | Confirm time zone match. | | **Filter scope.** Profile filters may exclude certain order types from the count. | Variable | Match filter settings. | **Cross-connector reconciliation:** orders fulfilled through another channel's logistics will not appear here, only Mercari's own ship-by clock counts. For divergence investigations, use Vortex Mind. ## Known limitations / merchant FAQs **Q: How often does Late Shipments Risking Fast Shipper Badge update?** It is real-time, re-evaluating on every standard data refresh. An order is added the moment its deadline passes and removed as soon as you confirm dispatch. **Q: Why does my Mercari dashboard show a different number?** Mercari may still show an order as "to ship" right at the deadline boundary while the alert has already counted it as late, or a tracking scan may clear it on one side before the other syncs. Refresh both and re-check. **Q: Does marking an order shipped clear it immediately?** On the next refresh, yes. Once Mercari registers the dispatch or a tracking scan, the order drops out of the count. **Q: Can I customise the alert threshold?** Yes, sensitivity thresholds are configurable per profile in the Sensitivity tab. Adjust to match your business baseline rather than relying on the generic default. *** ### Tracked live in Vortex IQ Nerve Centre *Late Shipments Risking Fast Shipper Badge* is one of hundreds of KPI pulses Vortex IQ tracks across Mercari and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English. [Start for free](https://app.vortexiq.ai/login) or [book a demo](https://www.vortexiq.ai/contact-us) to see this metric running on your own data.