> ## Documentation Index > Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt > Use this file to discover all available pages before exploring further. # Mercari Health Score, Mercari > Mercari Health Score for Mercari stores. Tracked live in Vortex IQ Nerve Centre. How to read it, why it matters, and how to act on it. **Card class:** [Hero](/nerve-centre/overview#card-classes-explained) • **Category:** [Marketplace](/nerve-centre/connectors#connectors-by-type) ## At a glance > **Mercari Health Score** is a single 0-100 read on how healthy your seller account looks to the marketplace, blending rating, ship time, returns, disputes, and listing compliance. When it dips below the safe band, your standing and visibility are at risk. | | | | --------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **What it counts** | A composite score from 0 to 100 derived from seller rating, ship-time performance, return and dispute rate, and listing compliance signals. | | **Sample type** | Backend API data from Mercari, refreshed on the standard data refresh. | | **Why it matters** | Mercari rewards reliable sellers with search visibility and badges, and penalises weak accounts. A falling score is an early warning before any single metric becomes critical. | | **Reading the value** | A 0-100 index where higher is healthier. Treat the trend as the signal; a steady decline matters even while the number still looks acceptable. | | **Currency** | number | | **Time window** | `RT/7D` | | **Alert trigger** | `<70` | | **Sentiment key** | `mer_marketplace_health_score` | | **Roles** | owner, finance, operations | ## Calculation Vortex IQ combines several account signals into one weighted index on a 0-100 scale. The inputs are your seller rating, ship-time performance such as the share of orders sent within the promised window, your return and dispute rates, and listing-compliance signals. Each input is normalised and weighted so that no single factor dominates, then summed to the headline score. Because it blends a near-real-time view with a 7-day trend, a sharp single-day move and a slow weekly slide both surface here. ## Worked example *A representative reading of **Mercari Health Score** for a typical Mercari reseller.* Suppose a seller who usually sits around 88 drops to 66, tripping the `<70` alert. Unpacking the inputs shows ship time slipped because two orders went out late during a busy week, and one dispute is open. None of those alone would feel urgent, but together they pulled the composite below the safe band, where Mercari can quietly reduce visibility. The action is to clear the late-shipping backlog, resolve the open dispute promptly, and protect the seller rating. Cross-reference `mer_ships_within_3_days_rate` for the shipping driver, `mer_dispute_rate` for the dispute driver, and `mer_avg_review_rating` for the rating driver. Vortex Mind traces the upstream causes that moved the score, and Ask Viq answers plain-English questions like "what pulled my health score below 70 this week?" ## Sibling cards merchants should reference together | Card | Why merchants reach for it | | ------------------------------------------------------------------------------------- | ---------------------------------------------------- | | [`mer_avg_review_rating`](/nerve-centre/kpi-cards/mercari/avg-review-rating) | The seller rating is a major input to the composite. | | [`mer_ships_within_3_days`](/nerve-centre/kpi-cards/mercari/ships-within-3-days-rate) | Ship-time performance directly moves the score. | | [`mer_dispute_rate`](/nerve-centre/kpi-cards/mercari/dispute-rate) | Disputes weigh heavily on marketplace standing. | | [`mer_return_rate`](/nerve-centre/kpi-cards/mercari/return-rate) | Returns feed the returns component of the index. | | [`mer_seller_feedback_score`](/nerve-centre/kpi-cards/mercari/seller-feedback-score) | Adds feedback context behind the rating input. | ## Reconciling against Mercari **Where to look in Mercari's own dashboard:** Mercari does not publish a single health number, but it surfaces the underlying pieces in your seller profile and ratings: your star rating, badges such as Fast Shipper, and any policy or shipping flags. This card synthesises those signals into one trackable index. **Why the Vortex IQ value may legitimately differ:** | Reason | Direction | What to do | | ----------------------------------------------------------------------------------------------------------------------------------------- | --------- | ------------------------ | | **Period boundary.** The 7-day trend component depends on where the window falls, so a reading just before or after a bad day can differ. | Variable | Match the period range. | | **Time zone.** Underlying event timestamps may sit in a different time zone than your reporting view. | Marginal | Confirm time zone match. | | **Filter scope.** The composite weights several inputs, so it will not match any single Mercari metric one for one. | Variable | Match filter settings. | **Cross-connector reconciliation:** Each marketplace defines account health differently, so treat this score as Mercari-specific rather than comparable across connectors. For divergence investigations, use Vortex Mind. ## Known limitations / merchant FAQs **Q: How often does Mercari Health Score update?** It refreshes on the standard data refresh, blending a near-real-time snapshot with a rolling 7-day trend of its inputs. **Q: Why does my Mercari dashboard show a different number?** Mercari shows no single health figure, only the component signals. This card combines them into one weighted index, so it will not match any one native metric. **Q: Which input is dragging my score down?** Open the sibling cards for each input, rating, ship time, returns, and disputes, to see which moved. Vortex Mind can attribute the change to the largest contributor automatically. **Q: Can I customise the alert threshold?** Yes, sensitivity thresholds are configurable per profile in the Sensitivity tab. Adjust to match your business baseline rather than relying on the generic default. *** ### Tracked live in Vortex IQ Nerve Centre *Mercari Health Score* is one of hundreds of KPI pulses Vortex IQ tracks across Mercari and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English. [Start for free](https://app.vortexiq.ai/login) or [book a demo](https://www.vortexiq.ai/contact-us) to see this metric running on your own data.