> ## Documentation Index > Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt > Use this file to discover all available pages before exploring further. # Mercari Suspended Listings (24h), Mercari > Mercari Suspended Listings (24h) for Mercari stores. Tracked live in Vortex IQ Nerve Centre. How to read it, why it matters, and how to act on it. **Card class:** [Hero](/nerve-centre/overview#card-classes-explained) • **Category:** [Marketplace](/nerve-centre/connectors#connectors-by-type) ## At a glance > **Mercari Suspended Listings (24h)** counts how many of your listings Mercari took down in the last day for policy reasons. A sudden spike is rarely random, it usually points to a feed or compliance problem hitting many listings at once. | | | | --------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **What it counts** | Listings suspended by Mercari in the trailing 24 hours, for reasons such as prohibited items, intellectual-property infringement, or other policy violations. | | **Sample type** | Backend API data from Mercari, refreshed on the standard data refresh. | | **Why it matters** | Suspended listings stop selling instantly, and a cluster of suspensions can flag your account for closer review. Catching a spike early lets you fix the root cause before it spreads or escalates. | | **Reading the value** | Zero is normal. Any count above zero deserves a look; a sharp jump signals a systemic feed or compliance issue rather than a one-off takedown. | | **Currency** | number | | **Time window** | `24H` | | **Alert trigger** | `>0` | | **Sentiment key** | `mer_alert_listing_rejection_spike` | | **Roles** | owner, operations | ## Calculation The card counts listings whose Mercari status moved to suspended within the trailing 24-hour window. It reads the live listing state returned by the Mercari integration and tallies only those flagged in the last day, so the figure rolls forward continuously as older suspensions age out of the window and new ones enter. ## Worked example *A representative reading of **Mercari Suspended Listings (24h)** for a typical Mercari reseller.* Suppose you bulk-list a batch of branded sneakers and, illustratively, 12 of them are suspended overnight for suspected IP infringement on the brand name in the title. The card jumps from 0 to 12 and the alert fires on `>0`. That pattern, many listings of one type going down together, tells you it is a feed or wording issue, not a random takedown. The action is to review the suspension reason, correct the offending titles or attributes, and resubmit. Cross-reference `mer_listings_active` to see the dent in your live inventory and `mer_total_revenue` to gauge the sales exposure. Vortex Mind traces the upstream cause, for example a single template field that breached policy across the batch, and Ask Viq answers plain-English questions like "which listings were suspended today and why". ## Sibling cards merchants should reference together | Card | Why merchants reach for it | | ------------------------------------------------------------------------------------------------ | -------------------------------------------------------------------- | | [`mer_listings_active`](/nerve-centre/kpi-cards/mercari/active-listings) | See how far suspensions have cut into your live, sellable inventory. | | [`mer_listing_quality_score`](/nerve-centre/kpi-cards/mercari/listing-quality-score) | Poor listing quality often correlates with policy takedowns. | | [`mer_brand_completeness`](/nerve-centre/kpi-cards/mercari/listings-with-brand-attribute-filled) | Mislabelled brand attributes are a common IP-suspension trigger. | | [`mer_total_revenue`](/nerve-centre/kpi-cards/mercari/total-revenue) | Quantify the sales exposure created by the removed listings. | | [`mer_listings_expiring`](/nerve-centre/kpi-cards/mercari/listings-expiring-soon) | Pair takedowns with natural expiry to see total at-risk inventory. | ## Reconciling against Mercari **Where to look in Mercari's own dashboard:** In the Mercari app or web, open your Listings and filter to inactive or removed items, and check your notifications or inbox for the takedown messages that explain each suspension. Compare that list against the count the alert reports. **Why the Vortex IQ value may legitimately differ:** | Reason | Direction | What to do | | ------------------------------------------------------------------------------------------------------------------------------- | --------- | ------------------------ | | **Period boundary.** This card counts a trailing 24 hours; Mercari may group suspensions by calendar day or show them all-time. | Variable | Match the period range. | | **Time zone.** A suspension near midnight can fall inside or outside the 24-hour window depending on the account time zone. | Marginal | Confirm time zone match. | | **Filter scope.** Profile filters may include or exclude certain listing types from the count. | Variable | Match filter settings. | **Cross-connector reconciliation:** suspensions are Mercari-specific; the same item listed elsewhere stays unaffected and will not show here. For divergence investigations, use Vortex Mind. ## Known limitations / merchant FAQs **Q: How often does Mercari Suspended Listings (24h) update?** It refreshes on the standard data refresh and reflects a rolling 24-hour window, so the count updates continuously as new suspensions enter and older ones age out. **Q: Why does my Mercari dashboard show a different number?** Mercari may list every removed item regardless of age, while this card only counts the last 24 hours. It may also group reinstated listings differently. Match the window and check for any items already restored. **Q: A listing was reinstated, does it leave the count?** Once Mercari restores the listing and the integration sees the status change, it drops out on the next refresh, provided it is still within the 24-hour window logic. **Q: Can I customise the alert threshold?** Yes, sensitivity thresholds are configurable per profile in the Sensitivity tab. Adjust to match your business baseline rather than relying on the generic default. *** ### Tracked live in Vortex IQ Nerve Centre *Mercari Suspended Listings (24h)* is one of hundreds of KPI pulses Vortex IQ tracks across Mercari and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English. [Start for free](https://app.vortexiq.ai/login) or [book a demo](https://www.vortexiq.ai/contact-us) to see this metric running on your own data.