> ## Documentation Index > Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt > Use this file to discover all available pages before exploring further. # Revenue at Risk (live), Mercari > Revenue at Risk (live) for Mercari stores. Tracked live in Vortex IQ Nerve Centre. How to read it, why it matters, and how to act on it. **Card class:** [Hero](/nerve-centre/overview#card-classes-explained) • **Category:** [Marketplace](/nerve-centre/connectors#connectors-by-type) ## At a glance > **Revenue at Risk (live)** is the running dollar value of orders and listings exposed to a near-term problem, such as a late shipment, an open dispute, a suspended listing, or a sold-elsewhere conflict. Any figure above zero is worth a look. | | | | --------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **What it counts** | The combined dollar value of Mercari orders and listings currently flagged for a near-term risk: late dispatch, open dispute, suspension, or a sold-elsewhere clash. | | **Sample type** | Backend API data from Mercari, refreshed on the standard data refresh. | | **Why it matters** | This is money you have effectively earned or expect to earn that could slip away if you do nothing. It turns scattered warning signals into a single dollar figure you can prioritise against. | | **Reading the value** | Lower is healthier, and zero is the goal. Treat any positive value as an action prompt and drill into the contributing orders. | | **Currency** | currency | | **Time window** | `RT` | | **Alert trigger** | `>$0` | | **Sentiment key** | `mer_revenue_at_risk` | | **Roles** | owner, finance | ## Calculation Vortex IQ sums the sale value of every Mercari order or listing currently carrying a near-term risk flag: orders approaching or past the ship-by deadline, orders with an open dispute or cancellation request, listings suspended by Mercari, and items flagged as potentially sold elsewhere. Each at-risk item is counted at its order or listing price, and the total updates as items enter or clear their risk state. An item counts once even if it carries more than one flag. ## Worked example *A representative reading of **Revenue at Risk (live)** for a typical Mercari reseller.* On 16 Jun 26 a homeware reseller sees the card read $214, tripping the `>$0\` alert. Drilling in shows a $120 mirror with an open dispute over a chip not shown in photos, a $64 lamp one day from its ship-by deadline, and a \$30 listing suspended for a prohibited keyword. The seller responds to the dispute with photos, ships the lamp the same afternoon, and edits the listing to clear the suspension, pulling the card back toward zero by the next refresh. Cross-reference Pending Shipment to see how much of the risk is dispatch-driven and the dispute rate to gauge whether claims are trending up. When the figure climbs, Vortex Mind traces upstream causes such as a fulfilment lag or a policy flag, and Ask Viq answers plain-English questions like "what is the single biggest order putting my revenue at risk right now?" ## Sibling cards merchants should reference together | Card | Why merchants reach for it | | ------------------------------------------------------------------------------------- | -------------------------------------------------------------------------- | | [`mer_pending_ship`](/nerve-centre/kpi-cards/mercari/pending-shipment) | Shows how much of the at-risk total comes from orders awaiting dispatch. | | [`mer_ship_within_3d_rate`](/nerve-centre/kpi-cards/mercari/ships-within-3-days-rate) | Reveals whether slipping dispatch times are feeding the risk figure. | | [`mer_return_rate`](/nerve-centre/kpi-cards/mercari/return-rate) | Indicates whether disputes and returns are a rising share of the exposure. | | [`mer_total_revenue`](/nerve-centre/kpi-cards/mercari/total-revenue) | Puts the at-risk value in context against total sales for the period. | | [`mer_avg_review_rating`](/nerve-centre/kpi-cards/mercari/avg-review-rating) | Tracks whether unresolved risks are starting to harm buyer ratings. | ## Reconciling against Mercari **Where to look in Mercari's own dashboard:** There is no single at-risk total in Mercari's own views. The contributing signals live across your To Do list for ship-by deadlines, your messages and order pages for disputes, and notification banners for suspended listings. This card consolidates those into one figure, so reconcile by adding up the values of the flagged items you find in each place. **Why the Vortex IQ value may legitimately differ:** | Reason | Direction | What to do | | ---------------------------------------------------------------------------------------------------------------------------------- | --------- | ------------------------ | | **Period boundary.** An item that enters or clears a risk state between refreshes will move the total at the next sync. | Variable | Match the period range. | | **Time zone.** Ship-by deadlines that define late-dispatch risk are set in Mercari's time zone. | Marginal | Confirm time zone match. | | **Filter scope.** Mercari surfaces each risk type in a different place, so a manual tally depends on checking every relevant view. | Variable | Match filter settings. | **Cross-connector reconciliation:** If an item is flagged as sold elsewhere, compare against your other sales channels to confirm the conflict. For divergence investigations, use Vortex Mind. ## Known limitations / merchant FAQs **Q: How often does Revenue at Risk (live) update?** It refreshes on the standard Vortex IQ data refresh, recalculating as orders and listings enter or leave a risk state. **Q: Why does my Mercari dashboard show a different number?** Mercari has no equivalent single total. This card aggregates several risk signals that Mercari surfaces in separate places, so the only way to match it is to add up the flagged items across each view. **Q: Does an item with two problems get counted twice?** No. Each at-risk order or listing is counted once at its sale price, even if it carries multiple flags such as a late ship-by and an open dispute, so the total reflects unique dollars at risk. **Q: Can I customise the alert threshold?** Yes, sensitivity thresholds are configurable per profile in the Sensitivity tab. Adjust to match your business baseline rather than relying on the generic default. *** ### Tracked live in Vortex IQ Nerve Centre *Revenue at Risk (live)* is one of hundreds of KPI pulses Vortex IQ tracks across Mercari and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English. [Start for free](https://app.vortexiq.ai/login) or [book a demo](https://www.vortexiq.ai/contact-us) to see this metric running on your own data.