> ## Documentation Index > Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt > Use this file to discover all available pages before exploring further. # Seller Rating / Return Rate Threshold Crossed, Mercari > Seller Rating / Return Rate Threshold Crossed for Mercari stores. Tracked live in Vortex IQ Nerve Centre. How to read it, why it matters, and how to act on it. **Card class:** [Hero](/nerve-centre/overview#card-classes-explained) • **Category:** [Marketplace](/nerve-centre/connectors#connectors-by-type) ## At a glance > **Seller Rating / Return Rate Threshold Crossed** is a real-time account-health alarm. It fires the moment your Mercari seller rating slips below a safe floor, or your return rate climbs past a safe ceiling, the two signals that quietly govern your search visibility and badge eligibility on the marketplace. | | | | --------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **What it counts** | A live breach flag: it watches your current Mercari seller rating and your rolling return rate, and trips when either crosses its configured threshold. | | **Sample type** | Backend API data from Mercari, refreshed on the standard data refresh. | | **Why it matters** | On Mercari, account health is not cosmetic. A falling rating or a rising return rate suppresses how often your listings surface in search and can cost you the Fast Shipper badge, directly shrinking sell-through. | | **Reading the value** | Treat any non-zero state as actionable. The card tells you which signal tripped, rating or returns, so you know whether to chase service quality or item-accuracy issues. | | **Currency** | number | | **Time window** | `RT` | | **Alert trigger** | `rating<4.7 OR return>8%` | | **Sentiment key** | `mer_alert_account_health_drop` | | **Roles** | owner, operations, finance | ## Calculation The card reads your live Mercari seller rating (the running average of buyer ratings on completed sales) and your return rate (returned or disputed orders as a share of recent sales). It compares each against its configured floor and ceiling and raises the alert when either is breached. It is a real-time evaluation, so the flag reflects the most recent data Mercari has returned rather than a rolling daily average. ## Worked example *A representative reading of **Seller Rating / Return Rate Threshold Crossed** for a typical Mercari reseller.* Say your rating sat comfortably at 4.9 for months, then three buyers in a fortnight rate a batch of "Good" condition jackets poorly because the photos undersold visible wear. Your average dips to 4.66 and the alert trips on `rating<4.7`. Illustratively, that single breach can pull affected listings down several rows in search. The action is to inspect those recent orders, tighten condition grading and photos on the offending category, and respond to the dissatisfied buyers. Cross-reference `mer_return_rate` and `mer_avg_review_rating` to see whether returns are also climbing in the same category. Vortex Mind traces the upstream cause, for example a single mis-described SKU driving the dip, and Ask Viq answers plain-English questions like "which listings caused my rating to fall this week". ## Sibling cards merchants should reference together | Card | Why merchants reach for it | | ------------------------------------------------------------------------------------ | ---------------------------------------------------------------------------- | | [`mer_avg_review_rating`](/nerve-centre/kpi-cards/mercari/avg-review-rating) | The rating side of the breach: see the trend that tripped the floor. | | [`mer_return_rate`](/nerve-centre/kpi-cards/mercari/return-rate) | The returns side of the breach: see whether the ceiling is being approached. | | [`mer_dispute_rate`](/nerve-centre/kpi-cards/mercari/dispute-rate) | Disputes often precede returns and rating damage; an early warning. | | [`mer_seller_feedback_score`](/nerve-centre/kpi-cards/mercari/seller-feedback-score) | Aggregate reputation context for the rating movement. | | [`mer_buyer_messages_unread`](/nerve-centre/kpi-cards/mercari/buyer-messages-unread) | Slow replies frequently drive the negative ratings that breach the floor. | ## Reconciling against Mercari **Where to look in Mercari's own dashboard:** Open your Mercari profile and the seller dashboard in the app or web. Your rating shows on your public profile as the star average, and return and dispute activity sits under your order history and resolution centre. Compare the live figure there against the value the alert evaluated. **Why the Vortex IQ value may legitimately differ:** | Reason | Direction | What to do | | -------------------------------------------------------------------------------------------------------------------------------------------- | --------- | ------------------------ | | **Period boundary.** Mercari's displayed rating may average all-time ratings while the return rate is measured over a recent rolling window. | Variable | Match the period range. | | **Time zone.** A late-evening rating change can land in a different reporting day than Mercari's account time zone. | Marginal | Confirm time zone match. | | **Filter scope.** Profile filters may narrow which listings or order types feed the return-rate side. | Variable | Match filter settings. | **Cross-connector reconciliation:** if you also sell the same stock elsewhere, returns recorded on another channel will not move this Mercari-only signal. For divergence investigations, use Vortex Mind. ## Known limitations / merchant FAQs **Q: How often does Seller Rating / Return Rate Threshold Crossed update?** It is a real-time alert, so it re-evaluates on every standard data refresh and trips as soon as the latest Mercari data shows a breach. There is no daily smoothing. **Q: Why does my Mercari dashboard show a different number?** Your public profile often shows a lifetime rating average, whereas the alert can evaluate a recent window, and the return rate side counts only recent orders. Match the windows before assuming a discrepancy. **Q: Does the alert tell me which of the two signals tripped?** Yes. The card distinguishes a rating-floor breach from a return-rate ceiling breach so you can target the right fix, service and accuracy issues for rating, item-as-described and shipping issues for returns. **Q: Can I customise the alert threshold?** Yes, sensitivity thresholds are configurable per profile in the Sensitivity tab. Adjust to match your business baseline rather than relying on the generic default. *** ### Tracked live in Vortex IQ Nerve Centre *Seller Rating / Return Rate Threshold Crossed* is one of hundreds of KPI pulses Vortex IQ tracks across Mercari and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English. [Start for free](https://app.vortexiq.ai/login) or [book a demo](https://www.vortexiq.ai/contact-us) to see this metric running on your own data.